Crunch Fitness Highpoint

I randomly jumped on to read reviews about Crunch Highpoint and felt the need to write a review based on the unfair comments people have left. I’ve been a member for 2 years now and have never had an issue. Lots of equipment and space. Variety of people go and it has a great vibe. Music is great (You can’t please everyone’s taste). Staff have overall been pleasant even though I haven’t interacted much with them. Bathrooms have always been clean. Best of all price, they offered me a heavily discounted yearly membership which was amazing. Disappointing many people leave nasty reviews

This place pumped me up nicely, both physically & mentally. I will always cherish memories as I did well with my work, which was critical as I was coming after a long COVID illness.

I am beyond exasperated. What is the point in paying $10 to downgrade a membership, if you're not actually going to do that? It's already been a month & change should have been in effect by now. And the emails - saying you're gonna charge extra $2 but charge $4 instead, where is the transparency in that? You guys are exhausting. Seriously.

I paid in full my membership when I joined Crunch. I wasn’t aware that there’s time I can not come to gym.
I needed to suspend my membership for few months due to overseas job opportunity. All I received back from your customer service is no more than 12 weeks. If that is the case, I should get the refund of the remaining. You can not take customers money and not giving us other option.

Good prices and work out space. Female toilets are always disgusting, especially today, Saturday 5th august evening.

Poor amount of equipment that can be used by multiple people. For example. Not enough foam rollers ropes, mats, Majority of lockers in the ladies locker rooms are broken. Never any hot water. Facilities are always unclean (bathroom) machines always have dust and dirt on them.

Amazing gym! Polite and friendly staff. There are lots of group classes to choose from and the instructors are all professionals. Great vibe for people like me who loves to go to the gym and meet new people. Overall, I am satisfied and happy to be one of their members. Cheers!

Gym is okay. I give it a three because the classes arent really within my time schedule. The treadmill machines could be better as you can only adjust speeds from the main board vs additional buttons available at the handle bars. The classes aren't really to my taste.

Pros: hydro massage chair
Affordable joining fees and membership fees

Cons: does not open 24/7

Terrible gym customer relations! They do not have any regard for customers as you can see from all the very dissatisfied customers. I also have a victim of this. After being a loyal customer for many years and asking to change my membership type. I was given incorrect advice and made to pay $137.00 in fees that I was assured I would not be charged! I have multiple unsuccessful attempts to meet a resolution with no avail. STAY CLEAR misleading contracts, no transparency! VERY VERY DISSAPOINTED CRUNCH!

It is concerning to hear about the unfair contract terms at Crunch Fitness. Customers are forced to pay for unused portions of their gym sessions or membership, and the company uses tactical marketing tactics to attract customers, leading them to pay more than what they have benefited from. Additionally, customers are locked in for at least a year, even though the contract is not explicitly stated.

Such practices are deceptive and unfair to customers, and it is unacceptable for a company to engage in them. Accumulating $200+ of unused gym membership is a clear indication of the scamming behavior of the company. Furthermore, the fact that they are not answering your call to cancel is extremely unprofessional and suggests they do not care about the well-being of their customers.

Customers have the right to be treated fairly and transparently, and any business that engages in deceptive practices must be held accountable. Reporting the situation to the financial ombudsman is a wise move, and it is essential to take legal action to ensure your rights are protected.

In conclusion, it is vital to avoid signing up with Crunch Fitness due to their unfair contract terms and deceptive practices. Such businesses must be held accountable for their actions, and customers should seek legal help if they feel their rights have been violated.

Unprofessional Gym, Old Bodybuilding machine, some time they charge you more than your weekly membership payment be carful. Check you credit card when it is time to gym membership payment

No complains about the gym. You get what you pay for. They've got more than enough machines that I can use so nothing to be upset about.

A lot of equipment broken, toilets stinky, paper towels & disinfectant sprays becoming scarce and mostly unavailable, cold showers blamed on the flooding but they didn't have hot water before that. Management has given up on this place for sure.

Please give a heads up via text/email if you're going to shut down for a day!
Also why do ppl care if staff greet u or not they just their to do a job not b your friends. Gym equipment okay, bathroom okay, showers r in cubicles though. Cleanliness okay too.
Classes r the best! Check out Monday Zumba class.

The gym can't read a room. Everyone is trying to listen to there own music and crunch fitness have to blast there music on all there speakers. Working out is not enjoyable.

Hi everyone
I used to have a Membership in a church Gym At Highpoint. Anyway four months ago to ask me to leave for some reason Richard I believe that you’re being very racist to me That Act from the manager makes me depressed and anxious.
So they are Supposed to refine my 300 -back. After For 4 months They still didn’t.
I got a disability and I work hard for that money.
Please anyone can help me please let me know
Thanks

I have been going to Crunch for many years now but have recently noticed a sharp decline in service and professionalism. There is always one or the other machine that is not working and they don't seem to care! In one instance, I had to follow up at least a few times for a machine not working for over 3-4 weeks, it is still not working. Nobody has a proper response other that it's been reported. Nobody has a clue, Nobody cares. I don't think they even escalate. Was inclined towards a single star being generous with two. Seriously thinking to switch now.

Been working out here for 2 years and it’s been great, has more than enough equipment in a big space. Only time I had to deal with customer service was when I signed on and no complaints there. Few things I thank can be improved. Toilets can be cleaner especially in the mornings, a bit of urban music won’t hurt, also the music is too loud even with headphones on and opening up earlier on weekends would be much appreciated especially for parents. Apart from that, I highly recommend it.

Gym is very simple, most of the time there's one or two machine not working and they look like they don't care about it. Cheaper than other gyms so obviously they look how to get money from you however they can. Very disappointed.

Went on the weekend to get a membership. Happy I saw the reviews and I didn’t.agree they are very rude and zero customer service. Most likely scam too as other people describing you. If I can give less than one star I would do. Plenty of gyms out there don’t waste you time guys wouldn’t recommend it.