Croydon Pet Hospital

NEGLECTFUL VETS!
My dog had been going to this vet for approx 3 years. 2 years ago a lump started growing on his side. After my repeated requests for removal vet kept saying it wasn't necessary as just a fatty lump. It grew quickly into a very large lump and time and time again I was told he is not in any pain, no need to operate, it’s just fat. Another vet then takes a look 2 years later and agrees it needs to be removed and he’s likely in pain. Turned out to be cancerous! 6 weeks after that operation I rush him up there as he can’t stand or move. I tell vet somethings really not right. Response. “he has an upset stomach, just feed him chicken and rice for next two days”. Took him home and he seemed to be getting worse so trusted my gut and that I know my dog.take him to another vet who actually listened to me and took one look at him and said he needed to go straight to emergency. 5 hours later we were saying goodbye to him in emergency. The apparent upset stomach was ruptured spleen and internal bleeding. He’d been in extreme pain all day and I was told he was fine, just an upset stomach. My dogs are family and I lost one of my best mates due to negligence. Manager rang me to discuss after I complained and showed no sympathy and was stone cold on the phone. Just interested in defending her clinic which speaks volumes! Stark contrast to the second vet clinic who reassessed him that had never met us. They reached out to convey sympathy and even sent lovely card as did the emergency centre who again didn’t know us. Would never let these guys near my pets again!

Shop around for second opinion is my suggestion. I have noticed they do up sell and have done so for quite some time.

The care for my animals is really good. A little bit upset about the up sale of very services at reception felt like I was at McDonald's

They all are very friendly and helpful with helping me handle my cat's recently diagnosed type 2 diabetes. I will definitely be bringing all my animals here.

Lovely staff. 1st time meeting this team
Vet Steph (hope that's right) was very thorough & professional. Very gentle & patient w/my precious girl Shiloh

We have a 16year old silver tabby (Trixi) who can be a bit of a Grumpy Nana however Jo treats her gently, with care, patience and respect. She recently had her teeth cleaned and whilst she reverted to her younger days where she was more of a hell cat, when they handed her back, it was with laughs and smiles. It's also the only clinic we've been to who called the next day to check in on her.

Additionally, Belinda is one of the most knowledgeable people for rabbit care that I know. If you have bunnies, go here, they are super lucky to have her on the team.

I absolutely recommend these guys they are amazing and genuinely care.

15 year old Jack Russell teeth done. They looked after this old girl like gold and it was a huge success.

The team at Croydon Pet Hospital looked after our beautiful boy Bailey and also took care of a baby possum we found inside our home. Each interaction with them has been professional, courteous and warm. Their costs are also very reasonable considering the amount of care given. When Bailey passed they sent a beautiful card with some very kind heart-warming words which I shall always appreciate & remember. Thank you to the team at Croydon Pet Hospital for your service to our community & your kindness. I totally recommend their services. ️

The care, compassion and attention we’ve received so far has been wonderful.

We were clients/patients of a nearby vet clinic for many years, but after visiting Croydon Pet Hospital for an urgent appointment, decided to start going here for our annual check ups.

The waiting room is nice and big, and their team will go above and beyond to make sure your pet is as comfortable as possible. They are trusting, non-judgmental, and friendly. The atmosphere is very relaxed and welcoming.

Dr Jess is incredibly calm and gentle with our border collie, and understands the unique personality traits that come with the breed. She’s happy to answer any and all questions, and provides clear, easy to follow instructions for pet owners. Very glad that we found her!

Best vet we have found so far!
Staff are amazing, they have been more than supportive through some complex issues with our furbabies but more importantly been so supportive to our family through it all.
Could not recommend them highly enough

Very professional staff, but always friendly. Cannot fault their approach, and prices are very reasonable given the high quality of care and premises.

Vets that really care and have helped us out with our pets and injured native animals many many times.

The vet we saw with our dog was simply amazing. She genuinely cared about our dog and it didn't cost the end of the earth.

Have been going to Croydon Pet Hospital for years for treatment and cattery services. Staff are always wonderful.

Fantastic vet, very impressed. Thanks for spending so much time to make my reactive dog feel comfortable so he now doesn't have a fear of the vet and actually looks forward to going

This team is so caring, listen to my concerns and are incredible with my elderly cat and my puppy. Wouldn't take my fur-kids anywhere else.
Thank you Croydon Pet Hospital! ️

First visit and was very impressed. Lovely staff, a huge waiting room. Covid restrictions were also spot on. We saw Apple and she was so Lovely with Zeus. Had all his yearly injections and didn't feel a thing.

Went for a second opinion on my dogs condition. The vets were thorough, competent, friendly and timely. They were able to determine the real source of my dogs pain and provided excellent follow up care. Now have a happy dog. Highly recommend

Amazing place, staff and most importantly, care. Our little Bengal x Ragdoll is treated like family and love bringing him here.
So informative and we are kept up to date with everything that happens with our little guy.
Thank you guys, highly recommended!

Our beautiful cat, Augie got herself lost unfortunately and we contacted Croydon Pet Hospital (CPH), checking if she had been surrended to them. The staff were amazing, they were extremely emphatic and knowledgeable, taking a full description of our cat and assuring us that if she surrended to them they would be in contact asap. We were relieved a short time later when CPH contacted us to say they had Augie with them. They were truly amazing, at no time did they make us feel like irresponsible cat owners and were very obliging when we asked them to contact the person who had found Augie to facilitate an exchange details. My cats have been patients with the clinic and i have always been pleased with the customer service and care however this was going the extra mile. Thank you CPH, we are extremely grateful to the caring people who assisted in reuniting our gorgeous girl with us.