Core24 Frankston Health & Fitness Gym

My experience at Core was generally speaking a pleasant one UNTIL I went to cancel my gym membership. A few weeks ago I went to cancel my membership at the Nepean Highway Core in Frankston however I was told by a man that this could not be done at this site as I signed up at the Towerhill Core in Frankston South. After heading down to the Core at Towerhill I found that the doors was locked DURING staffed hours, intercom was not connected, no one answering the telephone line and the reception doors were closed. By this stage I had called Nepean Highway Core back again and spoke to a girl. Her and her manager had no idea as to why no employees were there during staffed hours. They apologised profusely and continued to tell me that i infact COULD cancel my gym membership at the Nepean Highway Core, and any Core location for that matter. After wasting about an hour of my time i decided to head back on the weekend. Before heading back to the Nepean Highway Core i called just to reconfirm that i could cancel my membership without having to go to Towerhill, i was told that i could. I had briefly explained the previous situation a few days prior to the lady on the phone i was speaking to. She retaliated saying in an overly rude tone "i don't know who you spoke to, i speak to a lot of people", i said to her this isn't really a situation that you would forget. Nevertheless, i went to Nepean Highway and went to cancel my membership, finally. When i got there the lady whom i had spoken to on the phone (dark long hair and wears glasses) was speaking to another friend or someone she was familiar with instead of serving a customer first. When i walked in she stared at me as if i had rudely interrupted her conversation. I continued to say, "hello? " as if i wasn't going to be served. She dealt with my cancellation and i was appalled by her service, manner and tone the whole way through. This whole process was a waste of my time, the service was shocking and staff knowledge was slim to none. I highly advise no one to sign up here.

The facility looks great however one star goes to customer service on my first arrival there were 5 staff members all sitting and having a good conversation amongst themselves when I was finally served indicated that I was interested in joining when one of the staff members finally decided to attend to me had a quick show around then a booking was made to join when I turned up for the appointment the staff member wasn't even there and it was not even in the system.

The girl that was behind desk was too busy on the phone and responded would you like to make another booking and I will get someone to get back to you which never happened

In all the time I have been training at gyms have never ever experienced such bad customer service all other gyms want your business bend over backwards to get it, here they couldn't care less if they got it all not catching up with each other appeared much more important than the actual customer

Some in house training of customer services is most needed or employ new staff who want to be there and are customer service orientated such a shame that this happened

While I was looking for a gym I stumbled across core 24, after reading some of the reviews I’ll be honest I was a little concerned.

I have been a member of a couple of other gyms in the past and really didn’t want to get trapped if I didn’t like it once I started.

I went down to check it out and from the minute I walked in I felt completely welcome! The staff are so friendly and warm and it’s just a great atmosphere!

This is not just a gym, it is the one stop shop for your body, mind and soul. Amazing facilities with everything you could ever want/need and more!

They answered all of my questions and I felt 100% happy to sign up then and there.

Absolutely no regrets!

I am so glad I decided to make my own decision rather than listen to some of the other reviews.