Community Kids Haven Early Learning & Kinder Knoxfield

Our friends and family constantly rave about Hayley and her team, if we lived nearby our boys would be going here full time. So we booked a tour and during the tour, we loved to see that the educators take the time to support and nurture the children, and the food is always healthy and fresh, the boys asked for seconds!

Good luck if your child is in this childcare.
My son was hit by another child using a shovel on 3 separate occasions, with the 3rd hit resulting in a deep long scratch on his right cheek, which has left a permanent scar. This has had a significant impact on his well-being and mental health.
The 2nd incident occurred on Sep 2,2022.and on Sep 5,2022, I sent a serious complaint letter to the management, expressing my concerns that my son was being targeted by a certain child for bullying, and requested that they conduct a risk assessment and remove the shovel from the facility.
On Sep 6,2022, I received an official response from the senior operations manager that they would look into it.
On Sep 9,2022, my son was hit by a shovel for a third time, resulting in a "tiny" scratch on his right cheek as per educator. I have communicated with the educator, acting manager, and senior operation manager who have been dismissive of my concerns and have failed to take action to protect my son.
Their responses are as follows:
• Staff: cannot remove the shovel until a risk assessment is done. There is nothing she can do.
• Another male educator: argued that it's just a plastic shovel. (Is it common sense that plastic, once broken and made sharp, can pose a deadly threat? And furthermore, isn't it common sense that such sharp objects endanger the safety of children?)
• Acting director: found excuses and ignored my concerns.
• Senior operations manager: ignored all of my specific questions and concerns, such as why a risk/hazard assessment had not been conducted?
All communication was done via email to avoid any misunderstandings that may occur during verbal communication. Despite my repeated requests for a risk assessment and for the camera footage to be checked, all my questions are ignored.
On September 13,2022, when I escorted my son to child care, I observed two SHARP BROKEN shovels on the sandpit and saw a child holding a SHARP BROKEN shovel.
It is evident that the childcare center did not take action to ensure the safety of my son, despite my previous complaints and emphasis on conducting a risk assessment and removing the shovel.
I noted that the explanations differs from the incident report, which raises concerns as well.
This childcare centre deleted my comments from their Facebook and blocked me from leaving any further comments, indicating that they do not allow any negative feedback.
Despite my repeated requests for a hazard/risk assessment and the removal of the shovel after the second incident, it seems that the staff, including the educator, acting manager, and senior management, have no understanding of duty of care, how to handle incidents, or how to ensure child safety.
It is common sense to remove anything that could potentially harm anyone, and it is not necessary to report it if you believe it to be dangerous or if it has already been reported as such, unless they choose not to do so
It is alarming and shocking that the childcare centre, which is under the supervision of the government Quality Assessment and Regulation Division, is ignoring child safety.
If they had listened to me and conducted a hazard/risk assessment after the 2nd incident, they would have noticed that the shovels were BROKEN and had become SHARP. Plastic sharps can be dangerous and even deadly, it can make people permanent blind. I mentioned this in my emails, but it was ignored.
If the broken shovel had been removed, my son would never have been hit a 3rd time by a broken shovel and would not have been left with a permanent scar on his cheek.

GOOD LUCK to your child.

Irresponsible and horrible attitude to solve the problem. My boy got hurt there and they did nothing. 3cm scars left on my boy's face forever cause they allow the damaged shovel toys in the room and never repair or replace it with a new one. Finger cross no kids get hurt again there if you decide to let your sweetheart take the risk.

In our opinion its is the worst childcare we have sent our kids to, we highly recommend people reconsider taking your kids their.the good staff have left the management is poor, they'll harass you while your at work over a manufactured small issue but then your child comes home with bruises and no body knows anything, they'll constantly mess up your paper work and then blame you for it,

My daughter has been attending Community Kids Haven Knoxfield for just over 2years now, and they have made my daughter and feel so comfortable and cared for the whole time we have been attending, even the first few weeks when I struggled leaving her for the first time in someone elses care, i could not fault a single thing.
A huge thank you, to Kelly and Bec being the very first two people she warmed too on her first few days. And all the amazing educators that she has grown beautiful relationships with of whom have played a big part in her life so far.
It has been an absolute joy having my daughter attend community kids haven, you have all welcomed us and made us both feel so comfortable, all the beautiful, happy and caring people that work here, the friends my daughter has made and everything she has learnt during her time here.
We will miss you all dearly when we finish up.

Teacher are very nice but account and money。are mess my son left there 2-3years they did not refund the bond but now they said i am own money form them。

It's always being a great journey to have our son in Community kids haven early learning centre. All the staff there are extremely friendly and caring.

The manager Haylee is so helpful and patient for all of our questions and concerns. Each time we need her, she is always there. Also we want to thank all of the ladies from Nursery two. I fully trust them to take good care of my son, and they never let me down. I love all of the art work, music and story time they organized.

With personal reason, today was my son's last day. Mrs Kelly who is the room leader baked the cupcakes for him since tomorrow is his birthday. Such a nice surprise. We will definitely miss them and come back as soon as we can.

The staff at community kids haven in Knoxfield a very attentive and actually care about the children in their care. My daughter goes every day and she is actually excited to go and has the best day. I literally can’t fault this daycare centre

I find the team to be very supportive and caring. They all make an effort to ensure my sons are cared for, educated and having fun.

We don’t know what we would do without CKHK you have all been amazing and the most wonderful people to be there for our girl while Mum and Dad are working all the way through 2020. We have been with the center 2 years now and know and love everyone educator and staff there.

My little one has been attending Community Kids Haven Knoxfield for 4 years now through 5 different age rooms.
The centre itself is lovely, modern and clean and the staff are so lovely! Hayley is always super helpful when I need to book in extra days and nothing is too much trouble.
My daughter loves attending and all of the carers are so attentive, warm and friendly.
I HIGHLY recommend this centre, your little one will be in the very best of hands!

The Staff are more understanding and friendly, More spacious and outdoor activities for the kids.

From the first visit, I felt very welcome. My son is very comfortable with all the staff; which is the most important thing.

Amazing! All staff are incredibly talented and well trained. Super friendly, and Centre is lovely and always pristine.
Hayley the Centre Director is incredible and so dedicated. Highly recommend to anyone looking for top class childcare:)

I personally visited this place friendly director and staff specially educator Maria is very professional and sincere with her job thank you so much for everyone.

Wonderful family atmosphere. Bright, clean rooms. Excellent play equipment. Attentive, friendly educators. Regular detailed reviews of child's learning. Daily updates of child activities. Highly recommend.

Beatiful large mordern centre with amazing hard working educators who make all children their priority and a fantastic managment team, highly recommend.

An amazing centre with extremely dedicated staff. I’ve worked here on placement and I’ve seen how passionate the Educators are with the children and their learning. The atmosphere is family friendly and staff are approachable, communicative and nurturing.
The staff present engaging experiences for the children where smiles and laughs are always seen with the children.

I would highly recommend Community Kids Haven Knoxfield.

We as a family are so happy with community kids haven knoxfield.the staff's approach is always amazing, they are friendly, nurturing, super supportive, communicative and engaging.our child has been at the centre now for 2 years and we have seen some changes over this time and to see how much the staff, children and centre grow in that time has been a wonderful experience. Our child is always having new and challenging experiences to support her everyday growth

A fantastic centre. The Management are very friendly and helpful. All the Educators are caring and look after the children very well. The facilities are excellent. Our child loves going and is learning lots of great skills.