Cold Rock Ballarat Ice Creamery

Awesome service
Awesome icecream
Could have more space for sitting but overall gr8

As usual, the ice cream was Beutifull.
But it was a bit expensive for a regular treat.

Stores that post a close time but refuse to provide customers with the full service deserve the the lowest reviews possible. Either close earlier so you allow the staff time to clean up or provide that additional time after closing.

The ice-cream is great for a treat once in a while or special occasion, but it can get a bit expensive especially when you get mix-in's.

5 STARS.
Quality great
Communication perfect
following instructions to the T
thank you to the team at cold rock.

Did not make purchase due inappropriately rude attitude of staff person cleaning door when we entered Ballarat store.

Visited NYE & the store was dirty. It had an odour of old spilt milk, the floor was filthy & the windows just as bad. Staff not overly friendly. Was going to sit on the street to eat but the sitting area was dirty as well, old icecream drips everywhere & rubbish on the ground. Yuck. Ice cream is expensive & average. Never again.

Stopped in for something to cool down the tastes buds after some really spicy food and this worked a treat! The young man that served us was amazing, he was courteous and just generally a nice guy! Thank you

Quality of food is nice however the employees bully your decisions immensely.only upside to their employment is some have a sense of humour.most are underage and unsupervised i’m scared to eat my ice cream as the worker looked as if she carried herpes will only be coming back if brynne (about 5”5 with blonde hair short wears black hair clips) is working if she sees this hit me up.ella was cool but i could smell her from the other side of the store

The ice cream is grossly overpriced. After paying for my two son’s single scoop cups with gunmy bears and my own vanilla cone I had spent almost $25. Were the ice cream of higher quality I would have no problem with this price point, but my vanilla cone tasted like it had been scooped off of the uncleaned floor and both of my sons complained about the measly servings of gummi bears they had received. Undoubtedly this store’s only saving grace was the lovely red-haired lady serving us. She was so sweet and smiley (not to mention, great with the young ones) and her interaction made my entire night, despite my quarrel with the ice cream itself. If that beautiful young lady had been making and pricing the ice cream herself this store would likely be a unanimous 5 stars from the Schiemer family, however in it’s current state I will have to give Ice Cream a 0/5 stars and customer service a 5/5. Averaging out at 2.5 stars, you will be receiving a 3 stars from me today. Consider yourselves lucky.

This is one of the best Cold Rocks I have visited. The shop was full but there were plenty of staff and they worked quickly and were very polite and obliging. The ice cream was as good as ever.

Whoever made my ubereats order tonight, I was extremely disappointed to find the dessert I ordered (hot rock fantasy) was made very poorly and the cup wasn't even full and there was barely any ice cream or brownie. Plus the ice cream was melted which indicates it was sitting there for a while before the delivery driver arrived.

Doesn't even deserve one star. We were the only customers there and hadent visited in years. The lady working was really rude. Total vibe kill, so we decided to just leave and go somewhere else.

Overall, my experience at cold rock as always been good, but recently their customer service has just been lacking. In particular this one female employee who I have only recently seen on two occasions. Me and my partner went in for ice-cream on both the occasions she was working and I was very dissatisfied with her passive-aggressive language and tone, which frankly made me and my partner extremely uncomfortable. Even her co-workers were quite shocked about her behavior towards customers. This employee needs a firm talking to about how she treats the customers in the store.luckily she didn't have a name badge, she had dirty blonde hair, wore glasses and looked around 18-19 years of age.

Ice cream is always so nice, and the employees are always patient well I pick out all my flavours and add ins haha

This is the second time I've taken my kids in there and felt rushed to order and not only was the girl extremely rude there were boring flavours of ice cream and when we ask for mix ins it was a HUGE hassle. All the staff in there can't even greet their customers nicely or crack a smile. The majority of workers are young and never have a name badge on. Lucky to the blonde girl that served me wasn't wearing one as I would have contacted the manager today about her appalling service. Even my young children said everyone were rude so what does that tell you. Maybe train your staff a lot better but when I think about it why bother when you are the only cold rock in Ballarat you always know you will have customers.

Yummy icecream. Everyone knows how Cold Rock Ice Cream works so I don't need to explain. The two ladies were flat out busy when I came in to order ice cream, I noticed the tables could of had a wipe down clean. Not enough time or opportunity for the two staff members to keep the place COVIDSafe clean, maybe they need to add another staff member on the floor.

Not sure what I think about this place. I was the only person in the store, staff said hello, and that was it. Took quite some time before they asked what I wanted. Ice cream was delicious with plenty of mix ins.

The icecream was great but ingredients were stingy also Ella was rude and rushing us to choose not very friendly at all but the other girl was very polite and had good customer service

No nerds or sour rainbow stripes, my two favourite add ons at this store. Geelong store is still my fave