Chandler Road Medical Clinic

The customer service is excellent and our queries are always very promptly answered. The doctors are very qualified and addresses our health concerns accurately and in a timely fashion. Follow ups are done regularly and the patients well-being is always in the forefront!

Convenient easy to park and get to by either bus, train, walk or uber. Yarram an station is the closest station to medical centre. 5 Min walk. There is a convenient chemist to buy any extra or emergency medication. Friendly service too.

I have been a patient of this clinic for over 20 years and never had any problems with reception staff and my doctor has always been available when I needed medical attention thank you

I have been a patient of several drs at Chandler Rd for many years - dating back to when it was on Heatheron Rd. Yes it can get busy especially post and mid Covid, and let's face it, waiting rooms are always a hotbed of IMPATIENCE - but by and large I have found the staff extremely helpful and friendly. Vicky the manager in particular was kind during the booster shot process.

We would like to thank the front staff, Dr Jenny and nursing staff for taking care of us all these years and there kindness. But especially Emma when she was feeling faint and they looked after her so well walked her to the nursing station and checked up on her and also walked her everywhere and got a taxi
Thank you so much everyone
Emma Vassallo and Scott Funcich

Dear Vicki,

You probably don't have any respect for elders including your own parents but for your sake I hope you don't have to experience the embarrassment and humiliation you make ethnic elders feel at this clinic as a "manager" when you're old. I hope the clinic you go to has a caring, friendly and respectful manager who does not treat people like garbage.

For the sake of this clinic and other elderly ethnic clients I hope the actual management sees this and provide you with some much needed training or educate you on being a respectful and kind human being.

Absolutely disgraceful service at the clinic. Multiple occasions where I have been speechless of the lack of duty of care to clients and disappointing customer service. I booked in to see Ruwani Arambawela whom already sees other members of my immediate family, only to be left an abrupt voicemail that they've cancelled my appointment last minute, I needed antibiotics for a UTI. They did not offer me the next available appointment nor offer any apologies for the lack of care or inconveniences.
I have been attending this clinic for over 3 years and every single time the receptionists are unfriendly and unapproachable. Every time I've had an appointment I've had to wait over 30-60 minutes for a scheduled appointment. I was once told by the receptionists that Jenny Harindran was running over 75 minutes late due to car troubles, once I finally got into the appointment I asked Jenny about this to only be met with the reply "ha ha, no car troubles, I slept in. " I've also had scar tissue removed from my chest area from Bruce Fountain, where I was offered no aftercare advice, my stitches were removed to early and caused even worse scaring. I went back to ask Bruce Fountain about the scaring and he suggested to put cortisol in the wound, causing the wound to erupt and I ended up with an EVEN BIGGER crater in my chest area. This clinic should be reviewed and the medical staff there be audited. The only ever good experience I've had here are with the nurses & Dr. Nguyen. Absolutely APAULLED at this clinic and their services. I would rate 0 stars if that were possible!

I will not recommend this place. Visitors and clients are treated very rudely by Vickey (Manager). Will not come back.

Serious changes are needed here. Specifically with the receptionist staff (in particular Vicky) with the way they treat people. The level of disrespect should not be tolerated by the owners of this clinic.

This morning i witnessed a disturbing incident. The manager Vicki who is in a customer service role was incredibly rude towards an older ethinic lady.

The lady was only trying to get an appointment and some information.
The lady spoke good english and was told by Vicki that theres a language barrier and that she needs to leave. And i was refused service for standing up to Vicki and letting her know of her unprofessionalism and lack of empathy Vicki had towards the older woman.
Vicki also made comments saying “she is the manager and she does what she want”.
.

All the other workers stood by and watched while vicki displayed poor customer service and basic human ethics.
I’m unsure as to how shes even a manager as she does not pose any quality of a manager.
I have never witnessed a manager acting of this sort towards an elder member of the community and I seriously would not recommend anyone going to this clinic

Management please do something about this issue as your reviews show this is not the first time your employer Vicki has displayed qualities of a low life human being.

I booked a phone appointment but no doctor called me. I rang them again and they said” it was an in person appointment”. And Venessa the receptionist was so rude and hanged up the phone on me before I finished what I was saying.

Rude and unprofessional receptionist.
Receptionist Yelling on me because i Simply Asked to send my payment Receipt and payment invoice Separately in email.

My family and I have been a patient for years with this clinic and never have I experienced such rude and unprofessional behaviour from the front reception staff her name was VICKY!
I called to make an appointment for my elderly father who has ran out of medicine for his diabetes and didn’t realise she couldn’t squeeze him in which is fine I then asked if she could ask our doctor to print the script out so we can pick up she responded rudely that wasn’t an option, when we have done this in the past before with no issues. She then told me next appointment wasn’t available till next week and that he would just have to wait till then to get his medication. How is that acceptable how do you think that is ok! I then stressed how important it was she started to get angry and said there is nothing she could do then hung up. I called again gobsmacked thinking asif she just hung up on me when I’m just trying to get some advice on what other option I could have like maybe see another doctor. But no! I got her name and told her I will be making a compliant she got mad and hung up again. Absolutely disgusting behaviour and heartless you don’t deserve to be in a medical centre with that kind of attitude

I rang today asking of a doctor can fit me in to examine my chesty cough as my regular gp is on sick leave today and my 2nd choice is always the chandler clinic but today reception staff was rude and said sorry we are busy today and hung up the phone

Today I walk in to make appointment with GP. But they said will available after 2-3month coz hv 2GP retiring.what a shame!

It's really a shame that although many of the doctors at this clinic are great, the admin/reception staff are not! Recently, I went to the clinic without an appointment due to an asthma attack of which my medication was not providing me relief. I did not have an appointment, however, the website does say 'Emergency Care' and given that the clinic is only 2 minutes from home - this was my best option. When I explained the my condition to the receptionist I was told straight out that the doctor was fully booked and would not be able to see me (this was at 9 am when the clinic had just opened). Again, I explained that I was having trouble breathing but her response remained the same. However, as a good will gesture, she called over the nurse! When I explained my situation/condition to the nurse (mind you, they could see and hear that I was having trouble breathing) the nurse offered nothing! The receptionist remained adamant that the doctor could not see me and they sent me on my way! The moral of the story - do not go to Chandler Medical Centre in case of an emergency - even if it is your closest option!

Rude and unprofessional reception staff
I had booked a phone appt online for my 19 month old at 17: 20, the earliest I could get.
The receptionist calls at 17: 20 and says they cant accept the appt coz my daughter had been seen last year in May and rebook with her own Gp. No apologies for cancelling last minute. Didn’t even bother to offer another appt. Would have been better if someone could have called earlier, atleast I could have taken her somewhere else other rather than waiting all day for nothing!

Be sure to have your whole day free if you want tan appointment at this place. Longest waiting times in Melbourne.

The worst Medical Centre I've ever been, the Reception lady was so unpleasant and arrogant.
Will never return there again.

Made a 10am appointment Dr. Ruwani for the next day and called back 30 minutes later and told she doesn't see new patients. It's suss when doctors pick and choose their patients.