CARAC Caravan Accessories & Workshop

Very helpful/knowledgeable staff. Answered every question I had concerning caravan problems and suggested a few free fix OR cheap solutions. Didn't try to just sell me gear.
Would highly recommend

A very big shout out and thankyou to jesse and mark in the service department. Our fridge passed away And needed replacing Not only did they have one in stock, they installed the same day. Jesse and Mark and the factory manager, Glenn went above and beyond to help us. We were very grateful they could help in such short time. I can't recommend these guys highly enough. Thanks again from Bev and Mark, inspiration van.

Went to Carac to get our caravan and car levelled and matched up for safety. We had an extremely helpful man called John that helped us get everything right with our Hayman Reeve Hitch. He was very informative. We feel much safer knowing that the job was done by a professional company.

When I walked into the store the gentlemen in the counter who was wearing glasses told me you must be looking for auto barn which is next door. Since I was a local and been to the autobarn many times I know where it is. Not the best way to greet a customer when they walk into the store. Felt like the other staff didn’t care at all serving the customers plus I have a south asian background the gentleman with the glasses looked at me like I could not afford the products they sell. Possibly the worst customer service I ever had.

These guys have everything i have needed for my 12 year old Jayco.
Was absolutely blown away with their range of products and friendly staff.
Special thanks to John in parts who went above and beyond to help me with a much needed part an absolute gentleman.
For me was worth the 150km drive for a one stop shop at unbeatable prices.

Great service by Jim, he went out of his way to help us as we were traveling through. Would shop here again and online.

Got work done with Mark and Jess (caravan) and Vel for the car.
Very happy with the service and 10 stars for Mark. Top bloke.
Glen n store was also fantastic.
The only let down was not a cent discount off when I made final payment with Julie. I spent under $3,000. I thought I'd get at least a 5% discount or even a meger $20 off. But wasn't to be.
I still gave a 5 star due to the great service, care and respect shown by 1st Mark and Jess and 2nd Glen and Vel.
Very happy customer and will be returning for services and any work in future.

Super helpful staff instore and over the phone. Dealt with Julie a couple of times, absolute gem of a lady.

Sooooo many things to buy! Great prices and huge amount of stock. Great customer service too.

Thank you Carac for an excellent customer service in the shop and the workshop for the 1st service of my caravan.
Mark and Jesse are very good assets to the company, they kept me inform all the time with a phone call to let me know at what stage they were.
Couple of hours after picking up the van I received a phone call from Mark to check if everything was ok.
I would definitely recommend this company for service of your caravan.
Thank you Carac, keep up the good work.

Promptly helped get parts express shipped at short notice during Christmas period to save a family holiday!

Visited their store in Dandenong Sth and was able to purchase the exact Shock absorbers for my caravan, Great and very friendly service provided.

Absolutely amazing service, our sincere thanks to Jesse for going above and beyond in helping us out when we were completely stuffed. Our thanks also to Mark and Ashley. I would highly recommend this company

Excellent knowledge up the back.went in with troubles
came out with knowledge and enlightenment?

Have shopped at Carac previously and found them to be so helpful. Just picked up our caravan after a service. We were kept informed as to what was
required together with cost estimates so there would not be any “bill shock” on completion. The staff are very thorough and professional. Customer service at Carac is AAA+. Thank you to all the staff.

Ordered a part I needed, two days later it was on my doorstep. Best price I could find, too. Will definitely buy here again.

Had a tap put into our little van.
Carac called to change our booking due to the Queen’s Public Holiday….
It was no problem at all.
Mark was absolutely wonderful. He did a perfect job…help move the van for us…. And asked us if we had any queries. Nothing was too much for him…. Just so helpful
Mark is a true asset…. And a top worker.
And it is lovely to hear an employee state how much they enjoy working for the company.
Mark said the company is the best and has a family feel to it.
Please thank Mark for us.
We had left 2 x messages with another company (who we even have our van stored with!) and no return call.
But we are fortunate that we have now found Mark a and Carac!
We would certainly recommend…. Great place.
Thank you

I was so impressed with the service here that I did a reverse Karen. I called the manager on the way home to give positive feedback. They have a terrific online store but I did a 1.5 hr drive to the store specifically to take my time, browse and ask questions after just picking up a second hand caravan. One of the staff, Mark (who i understand to be new) was incredible. He took his time in explaining some things to me, a complete novice, in a way that was completely opposite to patronising and hurried.

As a result, I left behind some things that I wasn't quite ready to install yet and took with me far more than I came to get. To clarify, I wasn't pushed to buy things but had things that I wasn't quite sure about explained in detail. This helped me to make a lot of decisions.

Good advice, personality and service is really important to me. That's often what makes the difference between me going into a shop or leaving and finding the things online.

Fair to say that I'll be back again, they'll be my regular store (as long as they maintain service like that) and I'll have no qualms in doing the 3hr return trip.

Update: my visit was a couple of weeks ago now but I just messaged their shop to ask a question about bore water and hot water units. They didn't have to, but they offered to call to talk me through it. Just solid!

This is the caravan accessories shop I go to buy what I need for my campervan, they have it all & they fix caravans too

Great staff and always interested to help and deem to give or obtain for you knowledge of your issue.this I find most helpful