Buddha Travel & Tours Pty. Ltd

Review: Buddha Travel and Tours Australia

I should have Googled about this company's services prior to purchasing my tickets to Nepal. So many people have been mistreated just like me with refunds and poor services. Would have given negative 5 stars here if it was possible. Absolute absolute horrible experience. They lack basic customer service, snaps at you when you ask about your refund, lies after lies, even to my lawyer (and I will get to that in a moment) and lots of passive aggression - emails you in capital letters whenever they're frustrated. Their audacity, is just beyond my comprehension.

This is how it began - so bought 4 tickets to Nepal last December (2022), but had to cancel one ticket pretty much the next day as my elderly father could not travel due to sudden health conditions. So contacted Buddha immediately to advise and seek a refund. MAHENDRA (servicing personnel), advised me that the refund could take up to 10 weeks to come from Malaysian Airlines. He also mentioned about "some" airlines cancellation fee and will be deducted directly from the refund. When asked how much the cancellation fee would be, he said "it depends on Malaysian Airlines on the day of the refund", definitely unheard of but nevertheless gave him the benefit of the doubt.

So to cut long story short, after 6 months of back and forth with emails and no refund, I involved a lawyer to deal with it. Advised my lawyer to contact them one more time prior to commence with proceedings. Even when my lawyer followed up with Mahendra initially, still the same excuse of refund delayed by Malaysian Airlines. So the lawyer contacted his manager BHIM who provided same lies followed by an absolute rude email reply and a threat even to my lawyer. When I emailed Bhim that the person he was replying rudely to was my lawyer and expect a court proceeding next, minutes later he replied with another email stating that he checked with the (Malaysian) airlines and they were happy to refund but with a cancellation fee of a shy of $400. Absolute joke. There should have been no cancellation fee given ticket was cancelled within 24 hours of purchase. If any, it should have been much lesser than that.

Instead of refund, I had also kindly asked Buddha Travel if they could rather issue a credit note for future travel but they ignored my request. Hindsight, it is obvious that they had cruel intentions of not refunding the fund all along.

BUNCH OF LIARS! STAY AWAY FROM THIS COMPANY AT ALL COST! YOU'LL SAVE A MASSIVE HEADACHE!

Worst customer service and communication I am really disappointed with their service because of their negligence I missed my parents flight today. I won’t recommend to anyone!

Excellent service by Mr. Prasanta Shrestha. It was a last minute booking to Ktm. I tried lots of travel agents but everyone said there were no tickets available for the dates i wanted to travel, being festive season. Buddha travel and tours was my last hope and Mr Prasanta got me the tickets i wanted. He was very friendly and professional at the same time. Had a wonderful holiday in Nepal. All thanks to him. Thank you.

Never got refunded or received a travel voucher from the cancelled flight ticket booked for my mother in law. Will avoid this travel agency at all cost. Looking to make a formal complaint to consumers affairs.

Very happy with their service. Provided me tickets at very good price. Definitely going to recommend all my friends and families

My partner is yet to receive her refunds for a cancelled flight from 2020. While we patiently wait for more than 2 years, the least this travel agency can do is assure us by responding to our calls or emails.

We have emailed Bhim Neupane and Kavita Tamang and called the office on multiple occasions hoping to receive any update. Forget about the email response, they wouldn’t even pick up the phone.

Nice going Buddha Travel. I sincerely hope your attitude towards your customers get better.

Great service, agent Bishwash Neupane helped me
With my booking. He shared the best options for me based on my travel dates and made sure I get the preferred meals and window seat! Will surely use their services again!

Very disappointed with their service. Booked 4 tickets from them and we had an infant with us too but when we went to airport the airport officials told us that the infant ticket has not been registered yet. We had to go through hours of discussion before we could board our flight.

I do not see the point of going through Buddha Travel. You're better off going through Skyscanner.com or similar websites for better price.

Teams were helpful when booking tickets however when it came to refunds, I was on my own dealing with airlines and with Buddha travel many (many) times.

Companies are known by how they deal with exceptions, when things go wrong. However for Buddha travel they have handled my case with extreme neglect and with lack of professionalism.

To their benefit - Thai Airways went into bankruptcy and was the root cause. However their lack of communication, delay in requesting refund, no response on their emails etc meant there is no point in dealing with a travel agency like Buddha Travel. I requested Buddha travel for a refund due to cancellation of flights in 2020. They ignored my request and only lodged it with Thai Airways after I contacted them many more times. In fact the exact date when they sent in the request was Jul 2021! Almost a year later! And I am still awaiting a refund for a ticket that was cancelled in 2020!

Hope Buddha Travel will one day improve on their services.

I do not recommend booking through Buddha Travel as there are many other agents who excel in what they do.

I wanted to take the opportunity to thank the fabulous team at Buddha Travels who booked the tickets for me for my travel to India in December. With COVID and all sorts of travel restrictions and changing scenarios, your team kept me aware requirements and actions required which made my journey very easy. Whenever I called the team was willing to help.

I would highly recommend Buddha Travels

Only business minded, not reliable to customers.i would not suggest this travel agency to any of you!

Very unprofessional bunch of people. I would pay little bit more than deal with these morons. Makes you feel so unwanted when you call them

Very stingy people. My brother cancelled the flight but they never give money back. Always say coming coming but never come. When call no one pick up. They are good before paying and not good after pay money for ticket. Speak very rudely.

Leena Shrestha is best one in Buddha Travel. She is very professional, polite and a good communicator. Sometimes its really hard to get hold of her (must be busy with other client) but fare wise and service wise, she is best. I have booked more than 25 tickets for myself and my family member with her and nil issues. I will always recommend her for my friends and families tickets.

This is the best travel agency for me till this date. Staffs, ticket price everything is decent

Great service and friendly staff. I have experienced some issue with money transfer but the friendly staff Was along side with me and helped me until I finished. Special thanks staff for great service and support.

Friendy staff. Extremly helpful staff mainly Shushil ji. We missed the flight from Sri Lanka to Singapore and he helped us to arrange different airline tickets eventhough flight was fully booked n it was Christmas holiday.season. We have very good experice with Buddha travels. We travelled prety much half of the world n always had fabulos service. Highly recomnended.well done.

Good service but pricy. It's better to find proper bargain before buying airtickets or booking hotel to overseas through them.

Staff are so irresponsible They just blame each other don’t wanna fix problem. I send money from them on Friday they told me receiver gets money on Sunday and today is Tuesday still I am chasing them guys be ware the don’t know the important to time

Good and prompt customer service, booked ticket for the first time and impressed, recommend to others.