Bevilles Jewellers Chadstone

I was in today with my very shy goddaughter and shopping for some silver studs. We received excellent service from Lily Mansell (I hope I got your name right) who helped my goddaughter to make a couple of great choices all with courtesy and understanding. Then when I wanted to look at a men's silver bracelet Lily was again able to recommend a couple and helped fit them for comparison. I could not ask for better service. Thank you.

My partner I and went to the Chadstone store on Sunday to look at engagement rings.
We were greeted by a lovely staff member called Carmen. Her customer service was fantastic. She patiently explained everything we need to know and nothing was a problem.
I think good customer service should be recognised when one experiences it.
Thank you Carmen for a great experience at your store.

Lilly you made my day! I found the best ring, the best cut, clarity and colour for a great price. Your advice and knowledge was the best! Thanks again!

We can't thank you enough for help choosing 6 diamond pieces, and guiding us through the process plus transferring from other store. My mum and family are very happy with selection. Thank you so much Lilly mansell. Highly recommended to everyone

This one only!

We had a Great experience with Lilly M at chadstone Bevilles.
At first, We were a bit anxious about buying a diamond ring but Lilly made us feel at ease and we are so pleased with the ring.
Thank-you so much for smooth transaction and for organising transfer. Would highly recommend to friends.
Honest, Reliable, and timely!
Thanks!

Very unhelpful staff, poor customer service, bought a watch of fossil brand, the number was fell off, went again to beville's for repair after 45 mins I have got my turn and they took the watch and said take upto 8 weeks, after a month got a call that watch was not under warranty I have to pay for the repair, call the fossil, they said thar this repair doesn't come under warranty, so disappointed, they are totally fraud

I had bought 3 diamond rings for my family back in india and they are quite satisfied with them. Thanks Ms. Lilly Mansell for suggesting me and guiding through the right ones by being so friendly and for being lovely all the time. You are quite professional and knowledgeable in suggesting things at good value. I'm grateful for your lovely and amicable assistance with lots of patience. I would look forward for another shopping experience with you.
Lots of love
Cheers.

I had bought a diamond ring for my friend who is going back to india for engagement. Thanks Ms. Lilly Mansell for wonderfully suggesting me and guiding through the right ones by being so friendly. I'm grateful for your assistance. And I'll definitely be back with trust in you. Cheers.

There was a beautiful diamond crystal Love heart necklace that I bought for my girlfriend for her 18th Birthday. She will look beautiful wearing it.

Attended this shop one Sat morning and found the vibe very unwelcoming. Wanted to buy a chain to add to a gift. Unhelpful and disengaging staff. Purchase a Silver chain in another store in Chadstone where the service was amazing. Not returning to Bevilles anytime soon.

It would be great if the staff in the Chadstone store could bother to pick up the phone! After giving up on them I tried the national customer service line and that call also went unanswered. Shocking customer service

Was sold a faulty item, the lady couldnt wait to get rid of me to go serve other customers. Really poor customer service.

Absolutely hopeless. Found something on sale & confirmed the price of $50 with one lady.

Then I proceed to the counter and ask to pay for the ring, it was $50 (even the First Lady confirmed it was on sale) they said sorry it’s not on sale anymore it was last week, and the proceeded to set up the eftpos machine for $200.

Why is the customer service so bad? If it said it was on sale than I should be able to buy it at the price advertised!

After waiting 36 minutes & demanding to speak to the manager they decided to sell it at the price I was originally offered.

Will not be returning.

I was very satisfied with the service of Lilly Mansell. She was very professional and helpful with great knowledge of products. I truly enjoyed the experience of shopping presents for our anniversary. Highly recommend her services. Will definitely go back!

Congratulation Bevilles on your outstanding service.
Lilly Mansel helped us make the right choice when it came to choosing our anniversary gift
Lilly was extreamely professional, kind and understood our needs.
Thank you so much Lilly.

The worst customer service I ever got in Australia. I have never felt more mislead in my life. My husband bought a necklace for me for Christmas. The chain broke in less than one week. When we went to have it replaced, while on warranty, and the sales staff told us very disrespectfuly that warranty doesnt cover broken chains.when you buy stuff from them everything is covered by warranty. When your purchased item breaks, guess what.they tell you to forget about warranty. The warranty 'policy changes' accordingly to if you are buying or having a legit problem with the purchased product.

DISGUSTING CUSTOMER SERVICE! WILL NEVER BUY ANYTHING FROM BEVILLES CHADSTONE OR THIS BRAND EVER AGAIN.

Worst customer service. Got ripped off buying a watch. They overprice and then discount to make it out as if you are buying it cheaper. Only to find out I bought it for full price in the end with the discount. Shame on you!