Archie Brothers Cirque Electriq Melbourne

I just want to shout out to your incredible Manager who worked Sunday morning just gone [18th of December].

She went ABOVE AND BEYOND for our Autistic son, and genuinely made his entire month with her kindness.

If anyone can get this feedback to her, I’d be so grateful: he had the hardest year at school, and he’d been saving his Archie Bros card and there was a technical error and the points weren’t showing.

My husband and I were waiting for the meltdown from him, and she took the card and corrected the error immediately and was just SO POSITIVE and so kind!

You kept his day celebratory, when the whole reason we were there that day was to give him joy after a tough year at school.

You’re all wonderful, but that Manager in particular? SO KIND, and so above and beyond.

We’ll be customers for life?

HIGHLY RECOMMEND THIS PLACE if you are seeking to have a good time and receive excellent customer service My partner and I travelled to Melbourne for his birthday and we had an amazing time here, thanks to Jonathan. He has provided us with the best customer service we have ever had! This has been a major highlight of our trip and we look forward to coming back again ️

Had a work xmas party here tonight.shout out to alia for communicating with me and helping us get that sorted.the staff tonight were all lovely, our host jayden in particular! Thanks guys:)

Did the VR, Im not a gamer kind of person but was heaps of fun and like nothing I've ever done before. Jonathon did our session and was fantastic in helping knowing I was jumpy as well! Definitely recommend

Being an avid arcade goer who frequently plays in many venues around Melbourne I’ve had many interesting encounters at arcades all around the city, most of them very positive! Particularly with the staff. However that was not the case with my visit to Archie brothers Docklands last night. Having been playing nothing but DDR for all the evening I was having a pretty good night. Upon returning to the machine from a water refill I crossed past a staff member on my way back. It’s a Friday night and the place is pretty packed so she was held up by a small group of people so I popped passed her not wanting to run into her or the small group. Well. Apparently that was a big mistake. Not only did I get a horrifyingly dirty look but she proceeded to then slowly follow me back to the machine. Once she approached me on the machine I asked if there was something wrong? Remaining with her dirty look she asked to see my ID, now I do look pretty young for my age it’s a pretty common thing for me to be asked. However up at this point I’d been in the venue for over an hour and had made brief eye contact with this staff member multiple times over that period and only up to this point had I been asked for ID. So after taking out my ID and looking over it… for a full 30ish seconds, still giving me a dirty look of course. She then asks me my age. I have a full Victorian license. With my date of birth on it. There was no reason for this question. I comply and inform her of my age, she proceeds to still have my license in had staring me down. Wanting my ID back and feeling slightly intimidated I pop my hand out and said ‘I look pretty young for my age’. Finally handing back my ID she responded with ‘Yea. To young’ and walked away. This was encounter was really uncomfortable and unpleasant. Even if this was a genuine ID check, it was really uncomfortable and very unwelcoming which an ID check really shouldn’t be.

This does NOT speak for any of the other staff members who are friendly and very easy going and in some cases are up for a good chat! But this experience with this particular individual was really unsettling, I hope that next time I visit I won’t have a repeated experience…

EDIT: I’m updating this review after being contacted by Archie bros management. After discussing the scenario, the incident has been resolved in a matter that’s been deemed satisfactory. Management take all feedback both positive and negative and strive to make a difference which speaks volumes to the level of professionalism the venue holds itself to, alone turns this into a 5 star review.

I would like to reiterate again that this place really is one of my favourites and the aforementioned above does not represent the venue as a whole. Great for mates to spend a ripper night or one of many places to visit in Melbourne for a great time!

Once again thank you to management for reaching out and resolving the matter. I will be visiting again soon!

What an amazing place to have a party.
The facility, the atmosphere, and the entire team was amazing.

Special shout out to our party host Jai who made the birthday extra special.

Will recommend to anyone!

First time visiting tonight, wouldn't go back.
Average drinks, average food, some games overpriced compared to timezone.
The worst bit? WAYYYYY too loud. I couldn't hear what my friends were saying and my throat is sore from yelling.
Laser tag was way too small for the amount of players as well, was getting hit every few seconds.
Only good thing was the bumper cars and the free popcorn (except when it stopped happening at 9pm or so?)
Disappointed.

Half of the arcades and bumper cars were closed around 10pm despite the website trading hour is till midnight. We booked the laser tags and found out upon arrival it was flooded without prior warning. Given it was a work function, majority of my employees were quite disappointed with the lack of communication as we could it been warned beforehand so we could made adjustment to our booking.