Pro Health Care Hope Valley

I have been to this GP many times without complaint. But trying to visit a GP during a pandemic is ridiculous. It's like no other illness exists! My 4 year old son and I have been unwell. We got negative covid results and my face to face appointment was still changed to a phone consult. So me and my son arrive outside the drs clinic early waiting for an 11.15 phone consult, for which the receptionist confirmed that I did not need to alert them to my arrival. By 11.30.still no call.so I call the GP.and it was obvious that they had no idea we were expecting a call. At 11.45 I finally got a call only from the dr, only for her to ask our symptoms and what I wanted her to do? ! I was so angry at this point. I told her I wanted an actual exam. I wanted her to listen to my son's chest and make sure he was ok. After this she allowed us to enter the clinic and we finally left with a script. At no point did anyone ask for my negative covid results either. What a ridiculous system. We need something better particularly for young children. We shouldn't need to resort to going to the ED. Just because Covid exists, it doesn't mean all other illness have stopped.

Been going to Pro Health for several years now and although going to the doctors is not really enjoyable the staff there are all nice. Today we had our first covid jab.

Ladies at reception always friendly and efficient and my doctor is always on time and a lovely person.

We have been seeing Pro Health for a long time now since my parents also go to the same clinic, but now with a family of my own we have had the same Dr (Dr Perrotta) and he is nothing short of amazing. He really cares about our family and this is evident with the time he spends helping us towards solutions for every health issue or directing us to the appropriate places. He is also so respectful of people’s time and NEVER runs late. He doesn’t rush our appointment either he allows me to speak every time without interruption and he’s just so lovely overall which is why we keep coming back to him. The reception staff are also incredibly personable and have always been this way for years. Thanks for your time and care we appreciate it so much! From Kat, Lofa, Mahalia Leo and Gabriel

Always friendly, helpful & professional staff
Dr David Chen is an excellent doctor - makes me feel comfortable - he is lighthearted yet professional - I’m happy he is my doctor

Very busy health center. Staff professional. High level of confidentiality. I have not had any issues. Only concern is entry to front desk always quite congested, no "room to move".
Excellent service.

What incredible wonderful kind staff and caring medical team. I have been unfortunately like some were really worried about the Cov19 shot due to such bad media attention of the ones who died. I had my first shot and i never felt it. I encourage to talk with medical staff about concerns for the jab but i now wished i had it sooner. Fear not? Thankyou all for caring in general but for assuring me that i made the right choice
Bless you all for your 18 years of support.
Highly recommend Pro Healths Commitment. To me it will always be a church a place of many prayers a place of healing.

Dr Teh is the best doctor, I definately couldn't have been talked into having the 1st covid vaccine if it was anyone else.
I just hope we are all doing the right thing allowing this vaccine into our bodies.

Every visit is the same, zero concept of an appointment. Expect to wait in excess of 40mins for your 'appointment' - minimum. One can't help but think they should just realise, from experience, that they need to allow more time for an appointment before booking another after it. It's not hard. Our time is important too.

Wish I could give no stars. This gp has no compassion and understanding what so ever, you just get brushed out and basically need a triple appointment not just a double a triple to get any kind of stuff sorted in the one visit. Won't be going back!

Many years of fantastic service by Dr Angelo Carpinelli who is a kind and compassion GP. A very poor experience with another GP at the practice has resulted in us deciding to move elsewhere. The Practice Manager failed to respond to our complaint and concerns regarding the incident, which has further cemented our decision to leave. A very disappointing way to end what had been many years of great service from the practice.