Pro Health Care Hope Valley

The practice manager and receptionist were rude and unhelpful on multiple occasions. If you can't be empathetic perhaps a different career choice is in order.

DONT see Dr.chen. He was running and hour and a half late so he took it out on me and my partner, waves his hands around close to your face and talks in a heated voice. Clearly let's running behind and other things bother him to his core. Horrid man. The rest of the staff especially Kylie are wonderful though. Such a shame

The staff always try their best to accommodate you and have an excellent manner with children

I contact My GP giving him an Email about my mis diagnosis.
I go to see him he doesn't say a thing about email.
I was testing him test me.he does regular check up and says nothing about Email. Makes you wonder how many jokes passed around to get silenced in first place.

Some of the receptionists on the front desk need to get a new job. They are rude and unapproachable. With the new billing system I don't get bulk billed. I can accept that but the receptionist told me to go and find a bulk billing doctor somewhere else if I couldn't afford to visit my doctor there anymore. Really bad attitude when you have been seeing the same dr for many years. Doctors are wonderful but beware as you enter

Dr Chen was great with my child. My child usually struggles with medical treatment but he felt at ease and comfortable talking to Dr Chen, even on his first visit here.
We are extremely pleased with the professionalism and friendliness.

The admin lady was very nice and helpful but the doctor was annoyed e not very helpful. Furthermore we paid without have no service.

The appointment was booked with Dr Neelam Khanna. She listened very patiently about the problem. She is indeed an efficient doctor. We felt very satisfied about the diagnosis and the treatment

Iam so pleased my friend recommended Pro Health Care Hope Valley.
Staff were happy to help me and as I was a new patient I felt very welcome. I'm pleased to have Doctor Vawser, who was very pleasant and thorough who will be the man I see on my next visit.
Margaret Muller.

Reception staff are friendly and very helpful. The Dr was thorough and took his time to make sure everything was covered.

Thankyou for fast and friendly service. A Warm atmosphere which is extended by others in the clinic.

When my GP couldn’t help with urgent Covid booster, Pro Health Hope Valley happily assisted. I found them to be excellent - very friendly, registering online, text confirmations and the actual booster process at the practice was so well organised. Would definitely recommend.

Kept me waiting for over 1 hour from my appointment booking without an apology from the doctor or nurse once I was in my appointment. Also they didn’t give any indication of how late they were running during the two times I asked while I was waiting for my app. Will definitely never go back to this practice.

Great dr because of covid restrictions would be nice if they could put bench seats outside as u r meant to be waiting outside to be called in

My elderly aunt who is visiting Adelaide was needing her ear seen to as it is completely blocked. The entire appointment was spent arguing with the doctor who believed my aunt should be seeing her regular GP, who is nearly 4 hours away. On the plus side, the doctor was on time.

Drs experience was good. He was thorough in his diagnosis and had a followup plan
Well done.

The staff were very friendly only a short wait to see the doctor and clinic was well ru and clean

I have been with this Health centre for many years and have always found the staff to be friendly, helpful and professional.

A friendly and a professional surgery. I have been going to this surgery for many years and will continue to do so even though I've since moved from the local area.

I love the ladies at reception at Pro Health Hope Valley. They are always polite and respectful at this busy and challenging time. Dr Chen is the most thorough Doctor I have ever had. He takes the time to explain and investigates all issues. Thank you Dr Chen.