Dymocks

Good selection of book, kids book, also maps from all States and around the World.
Kids colouring books.

Customer service is great, lovely people to talk to on the phone and in store. You feel very welcome as soon as you walk in.

There's a decent selection of books and prices are somewhat competitive with other stores.
Customer service is awful. Whenever I walk in this store all staff just talk to each other at the counter.
Not doing anything, not greeting other customers, and not asking if they need help.
I don't expect to be treated like I'm on The Tonight Show with Jimmy Fallon, but a simple hello is the bare minimum I expect. If it can be followed with "are you looking for anything inparticular" that's 5 stars in my opinion.
I walked into two other competing book stores I was greeted within 1 min of entering the store and asked if I needed anything.
If a stores busy I get it, the attendants might not have time to greet people but when the stores quiet there's no excuse.
Customers pay your wage, treat them basic with respect.

Staff are helpful and lovely but the array of book availability is low and prices aren't reflected with stores nearby.

I'll be upfront and say I love bookshops but this Dymocks seems extra nice. Or was it simply that I was able to buy all my stocking fillers in one go?
I don't know but I will definitely be going there again.
The only negative is where it is as I do not like going to Chermside Shopping Centre itself, but if I'm not trying to find a park at Christmas it's fine.

The staff are always so friendly and helpful. They know so much about the books and can easily recommend something great to read.

Love the variety and staff members in this store. Always have limited edition books or hard covers that I can never find anywhere else so if your after a hard book to locate, this is your place.

Great friendly staff and books I just wish they had more books on chess and the comic series "the boys"

For some reason dymocks Chermside has rearranged the manga section from alphabetical by title to by author which isn’t the standard for manga in any other dymocks or book store. It’s quite disorienting after being used where the title is. I mentioned it in passing at dymocks in the CBD and an employee said a lot of people have said the same thing.

A wide selection of books across multiple genres and great customer service. My book orders are always handled quickly. I know what to expect each time I visit.

Every single time I go to dymocks a wonderful worker named Jamie brings a smile to my face and makes the trip memorable. Love the store and the books and will keep going back there everytime (probably just because of Jamie) :)

First time ordering online and the whole experience was excellent right up to the collection at Chermside. Thanks

I went to this store just about a month ago and purchased multiple books. I could not find any of them and this angel of a worker named Jamie helped me find all of them. She is very nice and made me feel very welcome in this store. She had very nice customer service and I will definitely come back to get more books!:)

I returned a book to Dymocks that my daughter had bought for me, but I already had a copy of it. The two young women who served me were very friendly and helpful. I was able to get a different book in exchange without any problem. Very good service! Thank-you.

A great bookshop although feels slightly small/cramped (as all good bookshops should be-bursting with books)
Staff are friendly, helpful and give good recommendations.

Drop into the store looking for periodic calendar for a 6 year old. I was shown a few options that fit my needs perfectly. Staff were friendly and knowledgeable

Great to see a good collection of books. Also glad to see they have been mindful of covid and limited customer

I haven't been in a book store for a while and it was so lovely to go in and be treated so well.
Lovely customer service friendly staff

While they did not have the book I needed the girl I spoke to went out of her way to help me find a place that sold it. I will always come back to this store because the staff are always friendly and helpful:)

Visited here on 9/3/21. Absolutely amazing service by a young lady named Bree. I can not speak highly enough regarding her customer service. She went well above and beyond and with a smile and happy "can do"attitude. Thank you for making my experience stress free and satisfying definitely recommend.