Wollongong City Motors Service Centre

Amazing staff and excellent service on my Mercedes, came back looking better than the dealership. Definitely the best place in Wollongong

Car service is good. But customer service is not that great. The way they spoke with me when I went to pick up my car was not satisfying to me.

Staff exceptionally friendly and professional. Vehicle repairs carried out within a very timely manner. Technician very knowledgeable and explained the repairs and process. Great business to deal with.

Been dealing with WCM for many years now, Michael, Andrew and the team always happy to help and offer a quality service.

If you want to be disappointed come to this place. If I could give a 0, I would. Paid $675 and the mechanic didn't even fill in the service log book. Mechanic also made repair suggestions that are highly unnecessary. I have to take my car to another mechanic now to actually check that the service that I paid for was actually carried out my Wollongong City Motors. PATHETIC!

The general service experience is overall pretty positive. However their organisation can be pretty poor. I book my car to be dropped off early in the morning around 9am with hope of picking it up by 2-3pm at the latest. When dropping the car off you are asked what time you need the car by, there’s no point stating a time because the car won’t be ready until 5pm at the earliest. From my AutoLink app I can see that my car does not enter the workshop until 2: 30pm despite being booked in for 9am. When I have questioned this before the answer you get is “we are busy and have a lot of cars to service, we will try our best”. This is a lie because it’s the same experience every single time. With two Hyundai’s I am servicing every 3 months or so and spending quite a bit of money servicing my vehicles, I would have thought servicing at the same dealer I bought the car would promise a better experience but this is not the case. This is made worse when you need a part to be ordered in or service by a particular technician because it means another full day without the car for no reason. Some of the servicing costs get out of hand also, charging $110 to replace a cabin filter for a $40 part and less than 5 minutes work. Additionally I have been told that my vehicles details aren’t saved in their system when needing to order parts and often get emails stating I have missed my scheduled services (haven’t). This is annoying and highlights poor customer relationship management. I wish they would take onboard feedback and improve the customer experience, but at the end of the day they know they will keep making the after sales dollar regardless.

Compared to the car service I did in previous two times, this current one is much better with improved customer service and quality. The staff is so nice, and the car service is completed on time. BTW, both inside and outside of the car have been cleaned-much appreciated.

I have been using Wollongong City Motors service centre for more than ten years and have noticed recently that the level of organisation and service has deteriorated. For this service I had to contact them whereas previously they had been in touch first. I was informed that I needed new front brakes and I agreed for the work to be done. Later they rang to say they didn’t have the parts and I could book in again in two days, which I did. After leaving the car on the Wednesday I was phoned and told the parts were not available - they had ordered them but they hadn’t arrived. I could have non standard parts but they wouldn’t be available until much later in the day. I cancelled and rebooked for Friday when the work was carried out. During this sequence of events I received several SMS messages about dropping my car off, picking my car up etc all of which were wrong by several hours each time. At one stage I rang to find out the progress of the repairs and was told they would find out and reign me back - I waited an hour and called them myself. Very disappointed!

Drop off my getz as wouldnt start. They kept overnight told me what it was replaced it told me car ready to collect. Charged me $249.00 for this service, get there and my car wouldn't even start while I was there. Mechanic tried starting didnt work so got asked to leave it again. They ring and told me we think its a crank sensor that will be another $250.00 for that. Wow not sure why paying for another part when they fitted wrong part in the first time. Told them replace myself as part was $ 50 buks and got it fitted. When that part was getting replace the bolt was loose on the crank sensor so not sure what type of mechanics work there as they should have know to tighten the bolt up on a crank sensor. So in the end out of pocket $249 for a part that didn't need replacing, and got the real part for $50 so not sure why $200 for labour when it took 10 mins to replace. Hmmmm