Tresillian Family Care Centre - Nepean

Great place to be, when you needing support. Great staffs, very patient and lots of TLC's. Allowing me time to focus on my baby and not to worry about food and houseworks. My baby improved a lot during the stay, and I have learnt skills to get better sleep for my baby and myslef!

You are simply the best
Thank you so much for taking your time to put me through things. I appreciate your support and advise

I am so thankful to the staff of the hospital. What a great place to get help! We came here to sleep train our baby who was waking up every 50 mins throughout the night.
Can’t believe with small changes she slept 5 hrs in stretch from the very first day of our stay here. We left as a confident parent.

I would suggest if you are thinking of it do give it a try. It’s not a medicine that would work overnight but changes we need to make and continue that works for you and your baby. Best part is they don’t force you to make a change they work as a team with you
The nurses were exceptionally great to support you in every possible way. Thank you!
Special thanks to Tania who was assisting us.

Last thing that I felt was it gives a chance to spend time and focus on your child and their routine

The worst place to spend time, no good support, they just care about paperwork and forms to tick the boxes and just have a few strategies to give just like written in a book!

I asked the nurses to watch my baby for few minutes early morning as I couldn't open the eyes with sleepless nights there and they say they can't!

At the beginning they took my baby's medicine from me to put in their fridge and for leaving they got the key back and forgot to return it and we had to drive long way back to get it as they said they won't send it!

My 6 month old baby was waking every hour at night and do cat napping and they couldn't help to make it better at all!

All in all I will never ever go back to them and won't recommend if you will stay there as a single parent with no other support you'll be 24 hours tired and awake with no support.

Absolutely a joke of a place, we went to get our son off comfort feeding to sleep, first our check in time gets pushed back and hour, second check in takes 3hrs but dinner is between 5-6 for a hot meal. Food is barely eatable, my son didn't eat the food and he is on solids that should say something, the staff only have 3 techniques in calming a baby and when asked do they have any other techniques its no and when the nurses take your baby to prove their point only last 15 min and then tap out cause they can't handle it, they have no training on breastfeeding babies only formula babies, place is so behind in time single beds that your feet hang over, my son come back worse then what he went there. You go to these places for help but when staff are not trained and accommodation is so far back in the 80s it's unbelievable. Nurses are not willing to help half the time happy to talk between themselves in the lounge area, but when asking for help get nothing at all. Spent 4 nights there hoping to get some help but it was a waste of my time and to have my son come back worse is atrocious. Highly do not recommend this facility

I stayed at Tresillian in June 2022 with my then 9 month old baby as a first time mum, my baby had been waking overnight every hour since birth and BF'ing back to sleep / co-sleeping. I felt like a shell of my prior self and hadn't had a proper sleep since birth. Tresillian was the best thing for us, I felt very supported and there was one nurse Mel, who was an angel to us. She remembered our names from the first shift, she would check up on us often and was so kind, compassionate and reassuring. The relief I had not having to cook, clean, do normal day to day tasks for a few days was enormous at what I felt was breaking point. Also, being able to spend time with other mums going through the same thing as me, it made me feel less alone. There were also daily activities for the mums but I also learnt about baby cues and interacting with bub. Baby sleeps in a separate area to the main room. As an FYI, no baby monitors can be used and you get a parking permit to park free on site (limited number of spots). After we left, my baby was no longer feeding to sleep and although it has been a very long journey, she is 18 months now and mostly sleeps through the night (we still have trouble getting her to sleep though). I want to make it clear that there was no cry it out method used the entire time we were there, I was always sitting at the cot supporting my baby to sleep, there were tears but I was allowed to pick up my baby and comfort her when needed. The cots looked like little jail cells but wow they were very comfortable for parents to sit at to get baby to sleep, they were up high and the bars were wide enough to get your arm through to pat baby to sleep. The food was ordinary hospital food but you can help yourself to snacks and toast throughout the day or you can leave the facility at any time and get some food out. Unfortunately the facility is run down and if the government would put some money towards updating it, it would be greatly appreciated for the families that come for support. Lastly, I felt that there was a lot of unnecessary paperwork, sometimes it seemed that staff were filling out forms for no reason but to just tick some boxes.

Agreed to a referral. Never heard anything more, needed the support with my baby and never got it, never heard back, even made phone calls and never got hold of someone or a call back.

We did the 4 night stay to try and get some help with our 4 week old who was so unsettled and howling pretty much every waking moment. With the exception of one surly and cold one, the nurses were so amazing. Their guidance, support and tips were gentle and knowledgable. We received really good tips and advice and having continued what we learned once we got home, have seen a positive change in our bub which has made such a positive change to our parenting journey. I cant recommend them enough.

The day program was honestly life changing! I would Highly recommend this service to anyone who is struggling with parenthood, no matter what the issue! Angela was fantastic and I would recommend Tresillian to anyone who will listen!

Stayed at Tresillian Nepean Aug 2022 with my 6 month old and 24 month old. Had an excellent experience there and found that staff were very supportive and helpful. It was amazing to not have to worry about providing food or house chores for the time we were there!
We went for numerous wake ups overnight, to stop cosleeping and poor day naps (6 month old). We stayed 4 nights and we were starting to see longer blocks of sleep by the last day - had to continue working on it at home but we were told we could use the same referral to come back if we needed to. Cosleeping was against the rules there for safety reasons so they helped us in the transition - first night was definitely the hardest but nurses helped a lot when I was exhausted. We used responsive settling and had relaxing music playing.
We had two rooms because we had two children and they recommend taking a support person if you have 2 kids.
Temperature was set to 23*C inside, so didn't need to have super warm sleep things for the kids.
They do have a child size toilet if you have a toddler that is potty training. My 2 year old was provided with a toddler bed with sheets, blanket and pillow.
Food was provided - breakfast, lunch, dinner and snacks (cheese & biscuits, yogurts, fruit etc). They even had a combination of pureed food and baby led weaning style food for my 6 month old. There was also a communal fridge if you wanted to buy extra food they didn't have (eg berries).
Facilities were a bit older but we weren't expecting luxury! It was comfortable and clean.

No professionalism in service
Went on September 2022. None of the staff come to you as professional manner to talk with parent. They just grab you on your way to corridor to fill their paper work. I felt like there is no privacy for your child issues, they just grab you when you come out from your room and ask to give them answers to fill their daily paper work. Staff most of the time sitting on sofa and having their personal chat, when you walk through that area they just ask for hows our day and start advising you in front of other parents by breaking parent and child privacy of concern. My room was in front of their sitting area so observed them a lot just sitting and chatting. They didn’t come single time in my room to ask hows mom and bub feeling and what is working and what is not. They did not come single time to observe my child’s formal intake or drinking pattern, I have to ask them to come and observe my child meal in kitchen dining area so I can understand where My child and I need help to improve food intake, they observe only 5min and no feedback from that observation.

I am breastfeeding mom and day second lunch and dinner both time there were no options of food for vegetarian meal (I mentioned in enrolment) they offered me frozen meal after I raise my concern during dinner time. Next day I bought my own food.

Also room condition They gave me room which has big 1miter of area of wet carpet, I reported them because my crawling bub. Second day it was still wet and found 1 bug and raise my concern, no action taken by staff they just bring vacuum and clean it and said we can’t do anything of this wet carpet, no curtesy to offer change of room.
I just spent extra day because i checked in Saturday afternoon and was giving them time to observe my child but no one came Sunday and finally I decided to leave on Monday.

Facilities were out dated. I feel that some advice was helpful and nurse was lovely but the rest outdated too so no individualisation it seems. Service poor and I felt like I was in a woman’s prison. Was provided misinformation around admission which resulted in us having to leave 3 hours later. Left more worried and confused than before and felt like a number. Absolutely DON’T recommend. Get a private consultation instead, if you can. My review is about the service as a whole not just Nepean (I went to Canterbury). Per the last one star review, silly decisions seem to be made from higher up. I attempted to email the nursing director per the email address provided by the midwife on site and funnily enough the email was incorrect / bounced back. I know you guys are non for profit but there’s no excuse for misinformation and poor service that make parents feel worse than when they came.

We travelled for 4 hours to get to Tresillian Napean. The staff were really friendly but unable to accommodate our 14 month old twins. They would not let them have a cot as the thought they were too big and put cot mattress on the floor for them. Of course this was an unmanageable situation with the boys falling and hitting their heads on the wall and the floor. It was agreed that the safest option was to take them home as one parent could not cope in this environment. It’s a shame as the staff were really nice and it was not their fault with the decisions coming from higher up.

I would highly recommend this place to any parents needing help with their child (ren) ’s sleep. The nurses are so helpful, patient, encouraging and understanding. I was lucky that the same nurses are on shift alternately during my 4nights&5days stay because they already know what’s happening and are able to guide me throughout the program.

I wrote this on my 2nd day back & I must say my son had self settled him on the cot. Otherwise, I wouldn’t have time to write review this long normally. I had a good sleep last night, more than I had in the past year.

I hope whoever is reading this & needing help take a leap of faith & try this clinic. Of course it may not work for everyone but it worked a charm for my family and I would like to thank the nurses for their help.

Update (9 Nov) : few nights later we still have trouble putting our baby to sleep, that could be because he’s sick from daycare. We’ll keep trying and we’ll probably go back to get help.

Overall worth it. There is a lot of conflicting advice about racing children from health professionals. I decided to listen to the Tresillian staff while we were there. They helped my baby gain weight in just 3 days and nap in the cot. The lactation consultant was wonderful and most of the nurses were very involved and caring. Some members of the staff can be a bit moody or rude (like everywhere), which made some mums upset. But I would encourage parents to ignore that and stick to the program because it does work and most nurses do know what they are doing.

Be open minded and you will gain a lot of tips on cues, resettling, feeding and play. Going to tresillian is not going to be an instant fix, you need to trust the process.
The Nurses Karina and Naomi were absolutely lovely! All the other staff were very friendly.
Only reason I’m giving a 4 star is because the place is a little out dated and would be nice to have little TVs in the rooms.

Overall I had a good experience at Tresillian Nepean. We went in to help my 3.5 month old son with his cat napping issues during the day and I do feel like we made definite improvements, along with help with feeding issues and understanding cues.
The reason I have not given it 5 stars is because our residential stay was made 10x worse due to the issues with the air conditioning in the bedrooms. It made it difficult for us to sleep, let alone a little baby all swaddled up! It was too hot to get a good night's sleep and even worse during the day.
Also, we were surrounded by noisy toddlers who made it very difficult for the baby to sleep during the day. It would be ideal if play areas were away from the bedrooms and babies and toddlers were at opposite ends. Other than that, we had a great experience and found the nurses very helpful.

I stayed for a few days with my 3-month old for settling issues. Check in was certainly thorough, they set goals with me for the stay which we then reviewed each day. All the staff I had were caring and answered questions with kindness and confidence. The best thing was I learnt how to approach settling with a calmer, step-up and step-down attitude. Beforehand, it would take me 40 mins of rocking baby to sleep before every nap, but afterwards it might take 20 mins and that was mostly with baby in the cot. Much less physical effort. Things still go back and forth with settling a few months down the line, but Tresillian made a big difference for us.

We went in for Bottle Averison and I decided to leave after 1 night as I had been feeling pressured to implement change which wasn't inline with my goals but rather the guidelines of the nursing staff and the unwavering rules of the establishment.

I had spoken about my unhappiness to continue their methods and it was begrudgingly understood. I found the experience with them great until change over and having to explain everything over and over to different people was exhausting and frankly a bit impersonal.

I felt there was more emphasis on making change to fit their guidelines than there was for the improvement on milk intake for Madi which in turn fostered an environment of pressure instead of pleasure when feeding. I was told to buzz every time it was feeding time and so I did after working up the courage to do so.

For the first time in days I finally was able to give her a bottle but no one came so I just had to feed and I got minimal refusal the way we were use to. A nurse came to the door and I thought she was there to observe and at the door I signalled to her nonverbally to "shhh" and "stop" as I was feeding and she disrespected my authority and continued to enter the room which subsequently ended the feed with Madi. I told her to get out and she continued to tell me she had to turn the buzzer off.

Why couldn't she have waited 3 mins till the feed was done. What is more important.feeding a bottle adverse baby or turning off a buzzer. When I raised this issue to Anne she agreed that the buzzer was very loud and needed to be turned off and had no compassion for the situation.

I was highly disgusted by the behaviour and attitude and left immediately. At the end of the day there was nothing I didn't already know and haven't already implemented from our visit.

I feel there was more talking then action or support as there was only 2 nurses for 20 rooms. I will say the mental health support was probably the best part of this experience and the only point other then with Gill at admission did I feel truly listened to and understood.

Most of the parents comes to Tresillian for fixing babies’ sleep. All kids are seen by a paediatrician, moms seen by a GP and optional psychologist. It’s 3h questionnaire on arrival, and quick guide into children’s sleep and Tresillian methods to fix it. We learned how to respond to baby’s cry, taught him how to fall asleep in a cot. Nurses were very helpful though sometimes they gave me mixed information. Facilities is outdated, it’s only 20 rooms, food is typical hospital, some snacks and teas are available.