The BBQ Store

Ordered a Napoleon Rogue 525 on 26th of April, and had not have any update since. Tried to message and call the number on their website and got zero response yet. Very bad service indeed, and I have to keep chasing!

The chat option on the website is useless. Tells you there’s someone there then resets after a few minutes. Finally got onto Dan to ask about why a thermometer couldn’t be delivered to Qld and was told they had turned that option off due to courier problems for large items. Thermometer isn’t a large item! Moving on…Gave him a call and asked a simple question that he said he’d have to look at the box and get back to me. Never heard back. Ordered the thermometer elsewhere and it’s on its way. Very poor service.

The best place for anything to do with BBQs, heaters or smokers. Staff are extremely helpful and knowledgeable. Highly recommended.

Amazing company to do business with. Ordered BBQ Sunday night and had it delivered by Wednesday morning. Great work BBQ King.

Great range and variety of BBQs, customer service is great. Richard was exceptional, very friendly and knowledgeable.

These guys are the worst - ordered a Everdure Neo Black Outdoor Kitchen - 6BIMLPC-21B - approx 8k paid with Gas converter- The BBQ is gray not Black. The GAS kit wasn't delivered - backing plates that hold the modules together not included.have tried to call over 10time rings out and don't respond to emails - Buyer be aware and recommend use some else

I was considering purchasing a bbq from these guys but the amount of negative feedback has put me off.
It seems that they reply to the positive feedback and not the negative feedback.
This company has is a big problem with supply, the bbqs must be all made overseas.
There is also a huge communication problem.
I think I'll go with a Aussie company who build their own bbqs here.

I placed an order for the Sirius SL80 Outdoor BBQ Rangehood on 12 November 2021, I followed up several times to find out what the status of my order was. The replies were very vague and a promise of shipment within 2 weeks of the order date. We are nearing a month with no update/ shipping or feedback and reply on my email. Really disappointing service.

Good pre and after sales service. My only suggestion would be some form of updates regarding tracking/dispatch.

This business doesn't understand the difference between 'in stock' and 'out of stock' it seems.

They'll happily list products as available, take your money, then tell you they're out of stock and give you an ETA of months later.

Ordered a Galaxy outdoor kitchen, could not be happier with the way the outdoor area looks. It was so quick and easy to install. It cost a lot less then the custom options we were looking at. It was ordered as a pre-order and it come later then then was 1st expected but that being said pretty much everything to do with our new home has been late coming into Australia, At least the communication and delivery was very good.

Really frustrating. No notification when shipping is delayed and no sense of ownership by some of the staff. Spent over 2k on a new smoker and the whole experience has been one of frustration. Will seek another supplier in the future.

The most frustrating delivery experience I've ever encountered. I ordered a BBQ online in November 2020, and after weeks of following up, the response was the BBQ was delayed because of covid until January. Then in January after me chasing them again and again it arrived, but without two accessories. I've since chased them for these two accessories. The cover got delivered last week and now after chasing again, they tell me the rotisserie won't be here until the end of March. The communication from this company is a -1. I would not give a dollar more to them ever.

Two stars because I’m just glad (and surprised) my BBQ turned up. I emailed a week after I ordered online to get a rough idea about the expected delivery timeframe. I was told it would be at the warehouse by the end of the week and then would be delivered to my address from there. I waited 4 weeks and then followed up. Made multiple calls, and no one had any information except it should have been picked up from the warehouse (?) and when it is picked up I will get a tracking number emailed to me.

After 7 weeks my BBQ arrived unannounced when I was not home and the guy was just going to leave it out the front but luckily my neighbour was there.
Fingers crossed it works!
I wouldn’t risk buying from here again.

Actually BBQ KING, Joe's BBQ, Tuckers BBQ are all the same but somehow they are working differently like JbHfi and The good guys and they have different websites. I didn't have a good experience with Tuckers but I was happy with customer service of the Joe's BBQ. But seriously these guys got everything you need for your bbq

I was holding off on writing this review for some time. Just hoping this company would change my mind. Unfortunately, they didn’t.

If your looking for a quick and easy process with easy communications. This is not the place to shop with. I purchased a smoker online. Called up a week later to get an update on the shipping. They told me they had no stock (this should be labelled on website at time of purchase). They told me on 3 different occasions that they would ship the item on a particular day which they couldn’t meet. They made no effort to contact me with any updates.

2.5 weeks pass and I finally receive my smoker in the mail. At the time of purchase, they had a promo running for a packet of free pellets. This of course didn’t arrive with the package. So I call up again and enquire. I was told that someone would get back to me with an answer and I have yet to hear back.

I strongly do not recommend this company. There are plenty of other bbq shops around

Just used my new Bradley smoker for the 1st time, Couldn't be happier with the result. It's an awesome product. I nearly ordered a Pellet grill but after talking the sales guy. He said I maybe better off with the Bradly as I cook a lot of fish. Only reason giving 4 star is they are out of stock of one the items I ordered, they did at least refund me straight away.

I had an exceptional customer experience last Saturday at the BBQ King (aka Tucker BBQs and Joe's BBQs). I had contacted online sales support on their website and was looked after by both the wonderful Belinda and Sandra. They took the time to help me with my inquiry for a new BBQ (the Masport Supreme Plus RBW SII), gave me advice and were very friendly. I popped in later that morning to the actual store and met Belinda and Sandra in person and their customer service was just as bubbly, friendly and professional as they were online. I also met Michael who ran me through all of the features of the BBQ in detail. Michael, Belinda and Sandra also gave me a lot of personalised advice about setting up the BBQ, a well as a lot of tips, tricks and considerations. They advised me to not rush and to shop around which I did but I ended up coming back to see them because their pricing was better than the other stores and their customer service was next level. There was a promotion for free delivery as well which was just the sweetener on the deal. Thank you very much for the wonderful experience that I had at BBQ King. I will be back for wood chips and to eventually buy that sweet Pagoda Day Lounge you had displayed.

I didn't understand all the bad reviews at first but then i called up and was told about how the owners of tucker BBQ have taken over management and i have to be honest the management is way better then the last time i tried to shop here. They new guys made everything so easy for me!

Very informative, were able to point me in the right direction for what I required will be dealing with them in the future