TCR - Tweed Coolangatta Real Estate

TCR have handled my rental property business for 6 years. Their commitment, professionalism and due diligence is exceptional. Clearly they have effective procedures in place to ensure all boxes are ticked and the properties are very well managed. I have experience of other Real Estate Agents handling rental property, so my feedback is comparative. TCR has been exceptional.

Very prompt. We inspected the property late in the afternoon and got approved the following morning. They are that fast in processing. Couldn't thank them enough for all the assistance:)

Fantastic experience. What a wonderful buying experience. I cannot recommend Kaeren Smith highly enough.
Thorough knowledge of the area and the building we bought into.
Professional beyond reproach.honest and up front seamless no stress experience.
Never have I dealt with such an experienced no nonsense agent.
Cannot thank her enough for making the biggest decision of our lives so easy.
Thankyou Kaeren

I highly recommend Kaeren, Krystal and the team at TCRE who are knowledgeable, helpful and do a fantastic job of managing my property. I wouldn't go anywhere else!

Very professional and efficient. Great communication and always very helpful. We are very happy to recommend the TCR team for property management. Thank you

If we could give less than 1 star we would. Do not use this Tweed Heads Colangatta real estate agent. They do not know how to manage a property and they allowed such disrepair to the property we were renting from them that we lost a lot of personal possessions and business equipment, to the extent that we were able to claim damages through NCAT - a poor experience for the both the owner and the renter. The only "winners" here are this property management company. They also illegally listed us on TICA. This is a rental blacklist and these actions represent a complete abuse of the power differential between renters and property managers. They are currently being investigated by fair trading. Do not deal with these people. If you also have problems with them seek advice from the tenants union and call fair trading.
- The Sweets

Kaeren & Krystal from TCR are the most professional people I have ever dealt with. When we needed a new tenant they kept us informed of who applied and put forward recommendations after checking their profile. Inspections were carried out with photos and anything that needed fixing we did. We have had a very long association with TCR and can highly recommend them whether it be Buying, Selling or Renting. Very reasonable rates and fabulous staff. Well done:)

TCR are a wonderful real estate to rent through, ever only problems with the property they are straight on to it. Same day replies. I would highly recommend

Very helpful and very quick to accommodate us in such a short time.
Great communication and service.

We are grateful to the TCR family for our positive rental experience. They are responsive and reliable, always checking on us and our needs. Dealing with them does not feel like a business transaction at all. They really care.

Very professional & helpful team of people, we have been with TCR over 3 years they have been amazing.

Well done, Kaeren!
Kaeren from TCR was my excellent property manager for the past 6 years. When the time came to sell my unit she has done it quickly and professionally. Well done Kaeren and thank you!

Sale and rental of our properties
The sale of our property was seamless and quick. TCR real estate were efficient and professional. They kept us updated throughout the sale process at all times. We achieved the sell price we were trying to achieve.
I would highly recommend this business if you are in the market to sell or rent a property.

Efficient!
Kaeren Smith was the agent for my purchase & later sale of a Tweed Heads property. As it was leased, she had to arrange all inspections after conferring with the occupant. This was neither a straightforward operation for her at either event. When purchasing, she described the potentials of the property for me in detail - balcony use, privacy with shutters, the view, the fact that the view would not be built out, & so on. The later sale took a few weeks, as one buyer dropped out after a time, however another buyer was found soon after & the sale proceeded. I am very pleased with the service provided & would return to TCR Real Estate if I was again interested in buying. I believe Michael Smith also contacted a potential buyer from the list of inspections. A true family business!

Very efficient, professional and friendly agents. We had been to around 10 inspections with other real estate companies and TCR was by far the best to deal with. 10/10

We have been using TCR to manage our properties for nearly 10 years now. They are thorough with their inspections, tenant screening process and have always presented themselves in a professional manner.
I highly recommend TCR to any property owner.

It was the second time and a smooth and easy process and I would highly recommend the entire team

Thank͏ you Michael
Michael͏ made himself available for us to look at this property a couple of times.
Each time we had questions and when Michael didn't know the answer we would go away and then he would phone us with the information we requested.
We found Michael to be very helpful and he certainly knew what he was talking about.
I've dealt with a few real estates in my time and I can genuinely say he is one of the best

Professional, ͏ helpful and friendly service.

We recently bought a place from Michael and was very, very happy with his service. Michael was professional throughout the whole buying process and super helpful. Dealing with Michael from the inspections to negotiating was seamless. I couldn't recommend a better Real Estate Agent and we thoroughly enjoyed dealing with Michael in all aspects of home buying.

I can highly recommend the Property Rental Team at TCR. I was advised that my long standing tenants at my Banora Point property were leaving at the end of May. As I live in the UK I have to totally rely on the professionalism of the TCR Team. I was advised on a regular basis via email on the refurbishment of the property and the selection of a new tenant. The Team did a thorough Exit Inspection, oversaw the refurbishment of the property and recommended various updates to attract new tenants. They advertised the property and had numerous applicants within days. They vetted and selected their top six recommendations as being possible new tenants, but gave me the opportunity to have the final say. A new family were chosen and moved in mid June. All of this was done in a three week period and I cannot thank Kaeren and Krystal enough for their endeavours on my behalf. I know my property is in their capable hands and I would have no hesitation in highly recommending them as a competent and professional Team to manage rental properties.