St John of God Burwood Hospital

This is a dangerous place for mentally ill patients. My sister was admitted in 2020 with her newborn. The staff she encountered were a dangerous mix of lazy, very low on empathy, low IQ and a had lack of understanding of mental illness (scary, given that is their profession).

They took my sister off her mental health medication and encouraged her to discharge only 3 days into her 3 week admission. They continuously documented how very unwell she was but they didn’t help her at all instead they “set boundaries” as to how often she could approach the desk asking for help (their written words).

They refused to listen to my major concerns over the phone (I was not permitted to visit because of Covid).

She jumped off a cliff a few days after discharge, leaving her beautiful 3 month old without a mother.
My sister was a nurse herself. This would never have happened to one of her patients because she was kind, caring and intelligent.

I sincerely hope the nurses and psychiatrists are no longer practicing. I am also a nurse and if this happened to a patient on my watch I would leave my job. These health professionals have peoples lives in their hands. If you don’t care enough, are burnt out or just not smart enough you should not be working as a nurse, Dr or psychologist.

Thankfully there is an inquest looking into her death next year. Hopefully it will prevent this happening to another new mother.

The practice does not offer Escripts and forced me to come in to the practice in person, instead of mailing the script as they usually do.
Today I had to take time off work and travel to the centre, which left me $80 out of pocket and behind in work. All after being informed of raised fees.
Had the hospital offered E-Scripts, this could have been avoided.
I used to think the hospital was great but I now realise they’re cheap and rubbish.

I have once again submitted a statement of my experiences with SJOG Burwood to this hospital. I am now once again, feeling that SJOG Burwood have missed the point. My psychiatrist, Dr Keith Chee, at SJOG Burwood, has provided me with excellent care for 24 years. I see Dr Chee once each fortnight. I have had over 50 successful admissions to SJOG BURWOOD since 1995. Dr Chee has shown me outstanding loyalty and dedication over the years. The hospital has shown me loyalty and compassion over the years. However, I am now, sadly, no longer confident that, should I return to SJOG Burwood hospital, the hospital staff will work as a team with my VMO, Dr Chee.
I no longer believe it would be psychologically safe for me to go back to SJOG Burwood hospital.

Private psychiatric hospitals are, by law, permitted to deny admission to anyone, anytime, without providing any reason at all. I feel it is appropriate that Google puts, SJOG Burwood and other private psychiatric hospitals, into the category of Mental Health Clinics, rather than Mental Health Hospitals.

Hello, it is strange that you respond on this channel, when I have raised the complaints with you but nothing has been done and instead I have been abused, threatened and even assaulted by staff and senior staff as i raised a valid complaint

Poor level of professionalism and care. The place is old and really needs updating.
Apparent strict smoking/vaping rules for patients to follow but I would go outside to try and get fresh air only to have have cigarette polluted air from patients (and some staff) smoking and vaping OUTSIDE the designated area? On another note, a confused older male patient walked into my room without knocking to which I reported to staff, nothing was done about it, he kept doing this multiple times and it traumatised me further. Struggling with sleep issues already, why they moved me to a mum and baby unit, was kept awake by crying babies and not asked about how this would affect me, or if I have ever lost pregnancy in the past, in the end left me more traumatised than ever. No consideration for individual's needs. Also kitchen staff need mental health training lol, As someone who has battled an eating disorder I was pretty shocked when asking for more food, the woman questioned 'Really, More? '.

Do better.

I would rate this disgusting facility -5 STARS if possible.
Badly Cochroache infested facility, sewerage system is so appalling it is breeding black flying bugs even in the mums & bubs unit. My plumber said it is due to very poor sewerage installation & these bugs are extremely difficult to eradicate. There was only 1 grp on a day. Cleanliness is putrid. Bed mattresses are so old & sagging.
Furniture is embedded with filth, it all needs to be tossed in2 a skip bin for burning. Only clean furniture is what you see in reception. This place reminds me of the dirtiest boarding houses that exist in Sydney (as shown on SBS TV).
Staff just hand out pills. They are completely apathetic & are not delegated
to any patients as ones primary care nurse. There is no care, even the psychiatrists are employed by this egregious facility, so they are effectively gagged from advocating for their patients even though they are all well aware of the exploitation being perpetrated upon clients who are at their most vulnerable.
Having been a Functions & Events manager for my ex husband's 3 clubs, I am quite ofay with food pricing. They would rehash food from lunch in2 food for dinner. Mostly all curries & the like. I estimated a daily budget per patient of approximately $8.70 being the highest dollar value spent.
The nursing unit manager is the most viscious, abusive, nefarious woman I have ever met. Her conduct was so seriously egregious I would implore ANYONE in need of a quality mental health inpatient service to STAY WELL AWAY FROM THIS PUTRID, APPALLING FACILITY. IT SHOULD BE KNOCKED DOWN.
There are some exceptional private clinics in & close to Sydney as well as interstate - THIS IS BY FAR THE WORST IN EVERY AREA. IF U THOUGHT U NEEDED SUPPORT UPON ADMISSION - U R GOING TO REQUIRE AN AWFUL LOT MORE TO HEAL FROM SUCH AN OVERTLY NEGLECTFUL, HEINOUS ADMISSION.
GOOGLE "best private mental health clinics NSW" there are a number of new, well appointed private clinics, offering superior quality facilities, providing fresh produce, and tailored support.all have zero negative reviews

I have once again submitted a statement of my experiences with SJOG Burwood to this hospital. I am now once again, feeling that SJOG Burwood have missed the point. My psychiatrist, Dr Keith Chee, at SJOG Burwood, has provided me with excellent care for 24 years. I see Dr Chee once each fortnight. I have had over 50 successful admissions to SJOG BURWOOD since 1995. Dr Chee has shown me outstanding loyalty and dedication over the years. I am now, no longer confident that, should I return to SJOG Burwood hospital, the hospital staff will work as a team with my VMO, Dr Chee.

I no longer believe it would be psychologically safe for me to go back to SJOG Burwood hospital.

Private psychiatric hospitals are, by law, permitted to deny admission to anyone, anytime, without providing any reason at all. I feel it is appropriate that Google puts, SJOG Burwood and other private psychiatric hospitals, into the category of Mental Health Clinics, rather than Mental Health Hospitals.

Very dissappointed and judgemental of certain mental health symptoms, (not zero tolerance as I was told for a common symptom of a mental illness) perhaps some empathy would be more appropriate. Isn’t your facility a mental health facility or do you just pick and choose what mood disorders or symptoms you are willing to accept. The trauma that has now been caused for my daughter is dangerous and cruel. If your psychiatrist Dr. Miah didn’t want to treat her why accept her admission. He was rude and devoid of empathy from the start according to my daughter. Discarding someone when they are in crisis is quite frankly disgusting. Mixed messages from staff regarding hospital policy just adds more trauma. If they don’t want to treat certain mental health conditions don’t accept the admission. There is enough stigma around BPD than mental health facilities adding to it. Your NUM could do with some additional training in advocating & compassion for patients. Supporting your mental health and wellbeing…. I think NOT!

It needs updating.
The food is nice and there is a lot of it.

My only disappointment is that once your settled they while change you room without giving you a choice.
I discharged earlier than I should have because they did not value my individual needs.
Chopping and shuffling patients around from single room to shared room is n always necessary.

It should be done on a needs basis.

Please remove GOD for the name if you’re organisation. GOD is about giving GOD is about compassion GOD is about understanding.

I waited 3 month for a telephone consultation with a mental health doctor.
$500 for a 45 minute consultation that was worthless. Put me on the wrong medication
I nearly killed my self. After advising the doctor I felt like killing my self because of the state the medication put me in I was told to contact my GP as he could no longer help me. Shame

Absolutely appalled at the treatment of my son who has been attending SJOG for the past twenty years when he was unwell. I believe they have new management which might account for the disgusting treatment of my son during his last two visits.
My son felt the nurses were his friends and he relied on their support. Sadly that was not the case.
He was involuntarily discharged. I have asked twice for the reasons for this but have not received an answer.

Absolutely disgusting- the admissions team could give anyone a nervous breakdown- kept calling me by a different name, kept losing my files, I called 12 times & was assessed 3 times as they didn’t take notes. Then told a bed would be available in o e week then 4 - the women admissions Caroline & her gang of utterly moronic & unprofessional half wits spoil this otherwise great hospital.

The Drs & facilitators & nurses are great, great program - food is average as are the tiny rooms & tiny beds - if you are over 6 foot don’t expect a comfortable sleep. Can be noisy but if brought to nurses attention it’s fine. Just got accepted into another hospital which is amazing in Bronte - The Sydney clinic on the same day as the call whereas St John of God are saying everyone has Covid which is obviously utter rubbish. Again a pity had to give it one star as a nightmare dealing with admin as normally I would rate it highly.

Highly recommend St John of God Burwood. I was there for 3 weeks and can not say one bad thing. The nurses were compassionate, caring and very professional. My specialist and her registrar were excellent with my care and very attentive to my needs. The hospital/rooms were very clean. The food was great, much variety. Gym was a great bonus for me as I am a very active person. The Cafe sold really great coffee and snacks. WELL DONE!

I highly recommend this hospital.my stay here was exactly what I needed. I felt so welcome and cared for.all the staff were wonderful.the programs helped me immensely. A perfect environment to recover in

The staff were caring, sympathetic and knowledgeable, especially the nurses. My room was very comfortable and the food was fantastic. In addition to medical treatment, they equipped me with effective methods of managing my psychological symptoms. I particularly valued the friendship and mutual support provided by fellow patients experiencing similar issues. After my time at SJOG Burwood I was able to function normally again. I want to extend a big thank you to everyone the hospital that helped me reclaim my life again.

Can't ever seem to get through on the phone. Worse is that sometimes they leave early so the call goes to voicemail. They charge the deposit but that is not 100% refundable.

The reception girl is very rude. To make an appointment, a deposit of 100 dollars is required, and a deposit of personal credit card information is required. There will be no problem, right? If you don't give your credit card information, you must have to come and pay the deposit face-to-face. I also knew for the first time that an appointment had to pay a deposit and provide personal credit card information.reception girl, you have no problem, do you?

Just out after a 4 week stay the 3rd for the year. The support from the nurses/allied health/psychiatrist was fantastic they all believed I could and would get better. They were encouraging me always and were easily available to talk to when needed

If Crystal Boza is still employed by this repulsive institution, it's a better example of everything wrong with this place than anything else; she has absolutely no business practicing psychology in any capacity and deserves to be deregistered immediately.

I called to book for a psychiatrist with private health insurance; and the medical receptionist asked for $100 straight up in cash!