Snooze Manly Vale

Snooze Manly Vale were fantastic in helping me find the right mattress. It was also on sale at the time! When I moved recently Ravi at Snooze Manly Vale gave me a clean mattress bag when I asked so I can wrap it before the move to keep it clean in the truck. Excellent customer service and so helpful. Thanks!

Got a great deal on a floor stock queen bed. Great service in store.
When delivered the base was left behind. Delivery guys raced back and got it and helped get both mattress and base upstairs. Just fantastic service. Would highly recommend.

Delivery.there's a little miscommunication with their delivery service here, didn't turn up the day it was supposed to and no one let me know, after calls, it's finally resolved and 2 free pillows with that!

I went over there to see prices and compare it! And I didn’t need to go anywhere else, I got the best price. Good deal, the staffs even more amazing, friendly, quick and always looking for the best for the customers!
You won’t be disappointed snooze it’s the place to buy your new bad and mattress.

You Snooze You Lose. What a terrible customer experience at Snooze Balgowlah. I’ll be fair to the product itself, we did get a good a price in the Xmas Sale and we like the products now we finally have them, but getting it was painfully slow and required continuous chasing from me. Plus they try to charge you multiple $80 delivery fees when they can’t fulfill everything at the same time.

Our purchase was significant - a full bedroom suite including Clovelly king bedframe, king mattress, side tables and dresser with mirror. The store told us it would be 2-3 weeks delivery which is what secured the sale on the day. 2 months later it finally arrived after 4 separate deliveries (due to ‘We must have missed it off the truck’ and ‘Didn’t we already deliver that? You’d better call the store”). I called the store at least 10-12 times over this period to get updates, and each time they needed to call back as they were confused with what we had ordered or what had been delivered or when it would be delivered. My frustration is high and despite a good product, I wouldn't recommend this store.

The whole experience with Snooze has been exhausting, thankfully I now have a bed to take a nap.

Ordered and paid for a matress from them rang 10am them on 99487177 mailbox is full no one answers the phone.i wont have expected better from Snooze maybe they are sleeping. Very bad customer service.

Bought a bedroom suite and was told 3-4 weeks delivery. Had to chase them up multiple times to be told 10 - 11 weeks. Very disappointed with service and communication.

We were in the market for a new mattress. Snooze Manly Vale was our first & last stop. We dealt with Jason which was a pleasurable experience. We took the Snooze profile which enabled him to fine tune our requirements and eliminate confusion as much as possible. He was patient as we lay around on his mattresses, good humoured as we talked about not only mattresses but the latest on Netflix and importantly gave us a very fair and reasonable deal. An investment in a good mattress is important and we felt we were in good hands. Thank you Jason for your time!

I recently made a purchase from Snooze Online which was directed to the Manly Vale store. The bed frame is really well made. Thank You to Ravi and the team for your kind customer service and sorting out my issue without question. In addition, the cotton mattress protector I purchased directly from this store is of amazing quality - overall very happy with the purchase and service received, highly recommend this store - they certainly put the customer first. Thanks again.

Good selection of bed frames and mattresses to choose from and great in store experience. Delivery driver Ken was flexible, timely, and very helpful. Great experience overall.

Been to this Snooze Shop to get a Double Bed and Mattress. Thoroughly impressed with their service. Attentive yet not Overpowering. The range in terms of quality and price is quite comprehensive. A must visit.

Bought Queen mattress and essemble. All was good until delivery. Arrived very late on the back of a ute with only one person to get it to top floor bedroom. I had to provide limited assistance due to bad back and hence bed was dragged up stairs knocking everything on the way. Bed was not assembled and waste materials not removed. Paid $80 for this pathetic service. Not courier's fault but Snooze's fault for not using appropriate transport. Snooze to date have not responded to my complaint. Do you want your new $5,000 bed delivered this way?

I walked around the store for almost 10 min and no one came to help me. I bought my mattress at freedom in the other side the street.

I just want to comment on the quality of snooze mattresses. Super quality mattresses (MySide), Just one example, I was moving house and my back was super sore after a heavy day, one night on snooze mattress, the next morning I woke up with no pain in my back. Just buy it.

Really nice owner and she gave us a really nice deal.very happy with the product.highly recommended and I definitely coming back