Shellharbour Family Healthcare
Address | Stockland Shellharbour Shopping Centre 3001, 211 Lake Entrance Rd, Shellharbour NSW, Australia | ||||||||||
Phone | +61 2 4260 0000 | ||||||||||
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Website | www.ipn.com.au/gp/nsw-shellharbour-shellharbour-family-healthcare | ||||||||||
Categories | Medical Center, General Practitioner, Medical Clinic | ||||||||||
Rating | 2.2 33 reviews | ||||||||||
Nearest branches Wollongong Medical Centre — 237-241 Crown St, Wollongong NSW Queen Street General Practice — 34 Queen St, Campbelltown NSW Allcare Medical Centre Hammondville — 192 Heathcote Rd, Hammondville NSW Revesby Family Clinic — Shop 17/17 - 19 Marco Ave, Revesby NSW |
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Similar companies nearby Shell Cove Family Health — 2 Shallows Dr, Shell Cove NSW Shellharbour Village Medical Practice — 33 Wentworth St, Shellharbour NSW Shellharbour Village Pharmacy — 1/9 Addison St, Shellharbour NSW The Oaks General Practice — 73 Central Ave, Oak Flats NSW |
Shellharbour Family Healthcare reviews
33I booked in to see Dr Christine Heffernan 2 months ago and went to my appointment today. I waited 1.5 hours in the waiting room before getting fed up with being I was "the next patient". I missed an unrelated appointment that I had scheduled for 1.5 hours after this appointment thinking that would give me plenty of time. Thr reception simply told me "haven't you seen Dr Heffernan before? She always runs late". I don't mind waiting to see a doctor, but 1.5 hours is absolutely excessive and I didn't even get what I went for because I wasn't prepared to wait an additional hour by the time she was ready to see me. Absolutely disappointing and would not recommend her to anybody.
Shame - This review is only for Dr Hamut. Dr Lina, Heffernan and Stewart are all five stars.
Dr Mutalip Hamut was rude, arrogant and appeared incompetant today.
My 9mo baby needed to be checked over and be given a medical clearance so she can return to daycare after having RSV last week. My daughter had symptoms since the week before but we attended the practice last Wednesday to see another doctor (who is fantastic) as she was having breathing problems which eneded up being Bronchiolitis. They swabbed her to see what the cause was on the Wednesday which ended up being RSV.
This backstory is important as we went today and he refused to even check my daughter. He didn't even once glance at her let alone do any observations as to him "she is still contagious as she got diagnosed 5 days ago" even though she had been sick for a while already.
When I tried to explain to him that she had been sick well before 5 days ago and what the other doctor had told us last Wednesday he kept talking over me and cutting me off and being really rude and dismissive. As stated before he never even looked at my baby who was asleep in her pram so he has no clue if she's still sick or not.
Either way I left the appointment because I felt uncomfortable due to being completely disrespected by him.
After I left he then proceeded to get into an argument with my husband in front of everyone.
For a man that's making six figures a year, plus is no longer bulk billed, you would think he would actually do his job and check out my child.
Dr Hamut is the rudest doctor I have ever encounted! I was there for my sick toddler. He treated us both like we had the plague. Looked in her ear and weighed her before I was told to wait in the isolation room. She had an ear infection. He came back with a prescription for antibiotics. Didn’t explain anything about the script, how long, how many times a day, side affects, even what it was, how to administer it etc.and walked away back down the corridor towards his treating room. I had to yell out to him “how many times a day? ” He didn’t bother to come back into the room to explain anything and said “can’t you see it on there, three times” whilst he continued to walk out of sight. I had to ask the chemist all of the relevant questions and even they were surprised by the appawling treatment I had just received from this doctor. I would never recommend this doctor to anyone.
Think twice about using this practise. I paid a consultantion fee to see a doctor who referred to to have a scan, then they had the nerve to charge me again to give me the results over the phone.
Absolutely discusting behaviour
This morn I arrived at 940 for a 10 appoint. Lined up where you usually do. All 3 staff ignored me. One guy just walked on to counter and she served him. Still waiting. One finally acknowledged me at 950. Not happy. So rude. Am I invisible!
I waited for over an hour and when i went up to ask how much longer it would be, i was told that the GP had skipped me. Here i am waiting while god knows how many other patients went in that were supposed to be after me. Not happy.
I’m sorry for running late. This isn’t the first time unfortunately as I struggle with my adhd. However, to have my appointment cancelled without any message to inform me, and without anything on the website upon booking to indicate that this was a policy.
I’m frustrated and desperate to see a doctor about my mental health.
The receptionist was rude and awkward, made me feel instantly overwhelmed with how she spoke to me.
Today I waited over an hour and a half for the GP to be told there was three patients in front of me the whole time. I called half an hour before my appointment too and still at that point there was three patients in front of me. So in over two hours three patients remained. I'm then told to wait in the doctors room with two under two year olds screaming as they're over waiting.to continue waiting for over ten minutes. I ended up leaving after waiting 1 hour 45 minutes without even seeing the GP. I spend less time waiting to see my private OB down here. Will never be returning here.
Terrible. Say the bulk bill but actually don’t. Issues of older patients are not taken seriously. Very disappointing from people who are meant to be medical professionals
The wait time to for the reception personnel is atrocious and bad. Waiting more than 10 minutes for the reception desk to answer your call is disgusting and lazy. The wait time to see the doctor is atrocious because the doctor runs late and the reception doesn’t bother letting the patients know they’ll have to wait.
Booked online and left work early to make my appointment only to be told when I got there that the doctor had gone home for the day. No issue with the doctor having to leave if they have to but the admin team failed to let me know so I drove 30 minutes to the practice and then home for no reason. Shame the admin team have put me off the practice as I have heard good things about Dr Stewart and was looking forward to seeing him.
2nd appointment at practice was 3mins late due to parkimg lot being full and had to reschedule after waiting 2 weeks for an appointment the lady at reception was very rude about it all would not recommend this practice
I was 5 minutes late to my appointment due to difficult, personal circumstances. I stood in line for 25 minutes to be told I won't be seen because I was 10 minutes late. It will take another week to book in.after it took a month to book in in the first place. This is ridiculous! Luckily I'm going to Canberra tomorrow morning because I can see a doctor tomorrow. The lady on reception couldn't care less. I won't be returning here.
Found the female doctor to be very brash and even rude. Told I should have booked an in person consult when I wasn’t able too, and have to wait until Monday at the earliest to get seen. Her manner and tone were very abrupt and I will never choose to consult with her again.
Needing to see a dr relating to my work cover Maury and needing a referral and they refuse to see me. So disappointing treated differently because I have hurt myself at work. What a joke
Trying to book an appointment lately has proven extremely difficult. Long wait times on the phone, in this instance I hung up after 27 minutes on hold. But when you do finally get through, you are put through to the Easy Visit staff who don't even have access to all of the doctors who work at the center, asking you if you are sure they work there and then telling you to call back on the same number later and hope you get put through to reception instead. The Easy Visit online system is not much better as it does not display all of the doctors who work at the center, also making it impossible to book in with your regular doctor. I suggest they review their booking system.
WHAT A MESS! Do not trust your health with this commercially focused practice. Despite having a confirmed booking, their online system is not to be trusted and they have no care or responsibility for its shortcomings or your immediate health concerns even when you present there and wait. They will come out and say you are not a regular enough contributor $? I strongly advise you avoid them at all costs!
Firstly the receptionists kept talking about personal stuff when I walked in rather than tending to me.
The so called doctor I saw didn't introduce himself and sat with his back to me talking to a computer whilst asking me questions. He didn't look at me for more than a second to diagnose a rash I had come about. Proceeded to prescribe me a script which I will not fill as I feel he didn't properly diagnose my rash. Didnt ask my past history or why the rash may be there. Sad that Medicare (our taxes) pay these people's wages when they don't do their job properly.
Unfortunate that we have to now find a new doctor after Michael Vesey and Ross Cameron moved from Dapto to this practice. Tried to make an appointment to see Dr Cameron in Dr Vesey's absence and had to wait two weeks.
But we still wish them well in their new venture and thank them for their help over what seems like an eternity.
More than 30 minutes on hold and receptionists wearing baggy blue masks as "chin nappies" does nothing to give patients true service or confidence in a medical centre.