Roof Rack and Towbar World

This is the third time I’ve bought and installed with them. The last time we had a slight issue afterwards and they replaced a part, free of charge, with a smile. Class.

I have had three cars fitted with roof racks here now, everytime it has been a good experience.

Ordered and booked the fitting, when I arrived the racks had been prepped and were ready to be installed.

Thanks all once again for an easy and stress free sale and fitment!

My partner and I found the lads super friendly, knowledgeable and helpful.

We went in over the Xmas season and it was visibly very busy for them but with in a day they were able to accomodate my request and instal a rhino platform and backbone system.
They worked really well with me in trying to deliver the best result for my situation (texting me photos & and on site putting different platforms on for us to see so no guess work) as my Ute is set up for touring and I have a roof top tent over hanging the cab of my car.
We dealt with Alex but all the the fellas at the shop seemed super friendly.

Very easy and positive experience!

Fantastic service in getting replacement keys for my Thule rack - interactions and follow up exceeded all expectations.

Many thanks to the guys at Artarmon Roof Rack & Tow bar World who found a solution for my older model Subaru Outback to take my touring kayak on its voyage to my grandchildren on the Far North Coast, the guys are legends. I'm happy, what great service

Hands down some of the best customer service I've experienced. Won't hesitate to recommend them to any of my family or friends

Not gonna lie I was offered some free installation of my solar panels which was done tickety-boo but it wasn’t cheap. When I then through a spanner in the works by bumping up my booking a day early only a few days before I could smell the frustration because now they were double booked. When I picked it up late that same day some the lads were still hard at it including the boss who might’ve been having a late one and wasn’t in the mood for any discounting that may or may not have slipped his mind but the young bloke in the office played mediator and all was quickly and satisfactorily sorted out. They asked me to write a good review and happily I think I have. If your as demanding and/or disorganized as me then give ‘em a go.

Bought a new cargo carrier here recently.
David who assisted me was really great in helping me choose the right size and make carrier. Managed to try two different colour boxes right out of the packaging just to see which one looks nicer.

I would definitely recommend them.

Paul and his team run an awesome shop that demonstrates why it's so important to have local community minded businesses. I came in looking for some roof racks for a 1993 Peugeot. Not only was Paul and his team able to fit the racks. They were able to donate them to us as we are taking part in a charity car rally. I will definitely be going back in the future when I need to get some racks on a car and would highly recommend visiting the shop!

Highly recommended = Reviews are important to any small business, and even though Roof Rack & Towbar World where $100 more than another quote, that business had a few negative reviews so i went here instead with all their positive reviews. I also reached out to another company and they too, recommended RR&TW over other said company with negative reviews, so validated my decision. Having said that my car manufacturer was going to charge $900 for a tow-bar and $680 to install it, when i questioned how many hours is this figure came from they said they'd get back to me and never did.
RR&TW = Great quality work, very impressed with the whole customer journey and final delivery. They called me 1 hour before completion so i could make my way to pick up my car and they even installed a switch to cancel my rear sensors for when i am towing. When arriving just make sure you turn left up the up-ramp as per their image on their website. Thanks RR&TW you gained another repeat customer with me and I will refer happily:)

Thank you to Alex and the team for getting me up and going so quickly this morning in addition to the other customers that were there. This is the place to go when you want to experience customer service at the highest level!

Just had a Black THULE Aero Bar gutter less roof rack fitted to a Range Rover Evoque. Superb friendly helpful service from the first phone call to at the desk with a great price and even a discount on some extra pads/straps. The racks look excellent and only took 15 mins to fit. Couldn't be happier CX

Bought some secondhand roof racks and had some issues, phoned up a couple places nobody wanted to even offer advice unless i bought new roof racks from them. So i went to roof rack and towbar world and Paul was a legend. Sorted out the issue gave me replacement feet and bolts and wouldn’t even let me pay. Super nice guy would recommend to anyone looking for roof racks.

The only place to go - Paul and his team was incredibly helpful and generous - deserves a 6 star review!

I had the pleasure of dealing with Paul and his team. Absolutely blown away by their amazing customer service and prompt assistance. I’ll be shouting their name from the roof tops. Truly a wonderful business that helped out immensely.

These guys were awesome. Rocked up today with no appointment and they happily fitted my Thule rack from my old BMW onto my new Hilux with a simple part adjustment and tweaking. Professional, friendly and good pricing. Highly recommend them.

Excellent service. Went out of their way to help. Paul gave us the right advice and went out of his way to get the right solution implemented. Thanks to all the team, especially Paul, for being partners in getting us the right solution.

Good customer service. I got the wrong racks because I gave the wrong year of my car. They switched them out without qualms a few days later.

These guys are prompt and professional with down to earth pricing. Special shout out to Dan and Ogi for their great service.

A great shopping experience. Needed some racks for a surf ski - they had heaps of options in stock, took a lot of time to explain how each one worked, checked my car to make sure they would fit, explained how best to secure the ski to the roof and went through the box to make sure everything was included and I knew how to use it. How to secure safely for local streets, driving at higher speeds on freeways, etc. They were really passionate about racks and great service!