Ramsay Street Medical Centre

Don’t go as a walk in! We waited almost 2 hours before we left without seeing a doctor. And when we asked where we were in the queue they got exasperated. Only then did they explain that walk ins go into a queue and doctors basically see them IF they have time between appointments. For a place that charges full fees, not worth it at all!

Went into medical centre at 8am.
They wouldn’t see me as I have cold & flu symptoms.
They said to go home & do a Covid test.
I did I was positive & then called them.
They said a Doctor would call & give a phone consultation & send scripts via email. This was around 8.30am - it is now 5.30pm & still no call.
I could be dead.
Disgraceful- please go elsewhere.

Irresponsible, I have been waiting for a phone consultation for 2 days. No communication between reception and the doctors. I am very disappointed.

Please do not go here for mental health reasons/ when you are at a low seeking a mental health care plan. There was a strong sense of a severe lack of training when it comes to talking to people who are struggling with these issues.

The doctor I had was more concerned with the highschool I went to, implied to me she wouldn't send her kids there, judgemental towards my personal life, and incredibly blunt and dismissive when I was seeking help.

Again, the lack of training was really evident in my experience, and left me with a feeling of shame and regret for seeking help. There are really great places in sydney for those who need a GP for mental health reasons, unfortunately this place is not one of them, especially for younger people.

Dr George has been my Doctor for about 14 years. The support I have had in all that time has been over and above any expectation. I was diagnosed in 2014 with Cancer (AL Amyloidosis) and placed in Trial at Westmead Hospital. My condition was new to Dr George but she came on board as part of my team learnt as much as possible and is still supporting me 9 years later. Always discuses option for when I have needed invasive surgery (5 times) always follows up. Very thorough. Dr George has a reassuring manner, gives emotional support when needed. I greatly appreciated that at a time my son was diagnosed with AML Leakemia and died 10 months later. Not long after my own diagnosis. A wonderful caring doctor, extremely knowledgeable and checks out everything. Also keeps everything in perspective when reviewing your health.

Let down after let down, this place is shocking. I come here multiple times and there is around 2 hour wait time each time. Staff lie and say there is only 2 people in front of you and then I end up waiting 1 hour and 30 minutes. Not one time has the wait time been under an hour for me. Often people come in after you and then they get to see the doctor before you. So ridiculous.

Most the staff are rude but Dr Rishi is the best kind and caring doctor. I wish I could remember that indian female doctor's name so I can name and shame!

Rang this place by mistake. I was after the Wentworthville clinic, only realised after the receptionist repeatedly asked which Dr. I was after without letting me answer, when I finally told her she advised me that this is the Ramsay Street clinic there's no Drs. Here by that name.

The whole time she was
condescending and obdurate.

They said because I am not a regular patient I may have had to pay. No bulk billing for me. The whole world does bulk billing. Disappointed. Walked away in search of an other gp. All this for a prescription. Not fair. Hope they close quickly.

Don't go here! There's never an appointment available, and you must wait hours before seeing a doctor. If I could leave no star rating, I would!

Waited longer than I can count. Atleast 5 people waiting in the lobby for 40 minutes before someone was called. Staff wearing casual clothing, receptionist keeps reaffirming short wait times but it just isn’t true. Doctors clearly only value their own time and staff are just walking around drinking coffee and talking in the hallway. Been here a few times before and when I finally get into the room it takes about 5 minutes so I don’t know why the wait time for everyone takes an hour minimum.

I highly recommend that this practice introduce an appointment system. The waiting time is ridiculous, if not offensive. As usual the medic profession does not value anyone's time except their own.

The Dr himself was lovely meeting him in person. However this facility is incredibly poorly run and unresponsive. I had to chase them down and called over 6 times to get my results. They kept saying they’d call back and didn’t. I was on hold for 3 days to get results shared with me over the phone. Unprofessional, unorganised.

I’m not sure why this medical center has a low review on line.
I don’t follow all that nonsense of negativity
I went there as a first time walk in patient and the staff were so friendly and welcoming.
From the reception counter to the nurses and doctors I was so impressed with there professionalism and care I would rate them
10/10
I’m so impressed I will recommend this place to anyone I know as you know the best recommendation is word of mouth.
I will definitely make this my first point of medical advice and care.

Thank you to your staff ️

Terrible.
I was told on the phone the day before I could do a walk in to see a doctor and when I got there the lady at reception said my doctor is only taking appointments only.
I told them I took time off work and took me 30 minutes to get there from the city. I wasn't even given an option to see another doctor.
I won't be going there again.

Had a really disappointing experience at this medical center. I was a walk in and needed an ECG to be completed. The staff seemed quite annoyed and told me the nurse had already gone home but I could wait for the doctor. I decided to wait for the doctor it is quite important for me to receive this test. I waited over an hour and half, only to be asked to leave by the doctor. The doctor was rude, and no one offered any apologies for the situation. The doctor kept telling me that my situation “was not his problem”. I was made to feel like I had done something wrong, when I was hoping to receive assistance for a medical issue. At no point during my 1.5 hour wait was I told I was not going to receive the ECG, only that I was required to wait. It doesn’t appear as though they take medical issues very seriously, and I would suggest to any to avoid wasting time and effort.

DO NOT GO TO RSMC. My son was treated for a severe hand injury. Instead of referring him immediately they treated him for a week, the wound became infected and the top of his finger was amputated. RSMC WANT YOUR MEDICARE CARD. NO PATIENT CARE, NO ETHICS. Go to Balmain/RPA first, they are amazing.

I have been so impressed twice now over the service provided by the lovely receptionists at HMC. The second time was super impressive. I needed an urgent referral for my son as he had an appointment with paediatrician the following morning. The staff sent the referral to me via email upon closing. I cannot Thank you enough for helping this tired Mumma.

The wait can be very long, but that's because they can be very busy. I've been a few times with my toddler and they have been really kind. The doctors are lovely, and yes, the staff can be stressed, but I totally get it! One thing I really like about this place is they have a great play room for toddlers and kids, so they aren't bored while waiting.

The waiting time is absolutely discusting, be prepared to wait 3-4 hours especially going on the weekend, in the afternoon, they have 2 doctors, one which currently only sees males (total discrimination) employ more doctors!

Highly unprofessional & rude reception except for Elizabeth that is very helpful
Doctor Dan used to be my doctor but I can't even see him anymore. Veupsetting

receptionist there is only 1 lady Elizabeth that is actually nice & helpful
Doctor Dan us the best used to see him