Raine & Horne Newtown

Duncan, although very professional, has an easy, friendly manner and is supported by a great team. A seamless, hassle-free sales process of our Newtown apartment.
Duncan and his team could not have been more helpful or efficient. They organised all the work required to get the property ready for sale. Painting, carpeting, new blinds and the final furniture dressing of the entire apartment. The quotes from their trades people were very competitive and we were very satisfied with all the work undertaken.
The property sold quickly during the off-market period and saved us the time and expense of the inspection and auction process. The best sales experience I have ever had. Thank you to all the team - Duncan, Vivienne, Vishnu and Joanna.

Loved working with Duncan, simply the best agent in the Inner West. Duncan Gordon has helped us not only sell 3 properties over the last 10+ years, but has also been a loyal confidant in all property subjects over the years.
Our family has grown fond of Duncan as a person, and someone we have entrusted over the years to help navigate our upgrades, investments, and most recently a relocation within our preferred catchment.
To highlight one of his many traits, we would definitely highlight integrity as the key quality when dealing with him on both personal and professional level.
Adding to above and in support of Duncan, we would also stress that in all 3 property transactions managed by Duncan we were extremely pleased with the outcome, and have no hesitation to write this testimonial in support.

My wife and my mother in law love him, I simply think he's a top bloke.

Danny and the family

Got us to sign a new lease but withheld the fact the property was for sale and there would be weekly inspections through our home for an extended period of time.
Also intentionally ignored us over a fair and legal rent reduction request during covid lockdowns. Issue was eventually settled (through begrudging compromise) in tribunal where neither party (us or R&H) got what we wanted.
Deceitful towards tenants. However, this might be exactly what you want as a landlord. If this is the case, I HIGHLY recommend R&H.

From our initial engagement, throughout the campaign and to the close of the auction, Duncan has been professional, friendly and efficient. He managed our expectations while ensuring we were informed and consulted at each step.
The team at R&H Newtown made suggestions, solved problems and managed the process seamlessly. We felt at all times that we were in very safe and competent hands.
The outcome was beyond our expectations and we would recommend Duncan and R&H Newtown without hesitation.

Honest, Reliable, Efficient and Friendly. I highly recommend Adam, my husband and I were very happy with the sales experience we had with him, he is easy to work with, honest and always friendly.
He facilitated a fantastic result for us. Thank you Adam!

Michael and his entire team were absolutely brilliant. We sincerely appreciated Michael’s expertise and honest communication. He came to us highly recommended and he did not disappoint. The entire team were a pleasure to work with. Their professional, informative and warm approach is what sets them apart. They achieved great results for us and we are eternally grateful.

Great experience and price!

Already knowing a lot of the team at Raine and Horne Newtown I knew I was in the best hands for selling my apartment. Michael and Duncan did a fantastic job always keeping me informed from the moment they looked at the unit to settlement. Very easy to deal with and honest feedback. Looking forward to doing it again in the future.

A truly profession team. Michael sold us our family home and we had such a positive experience as buyers that he was the first person we thought of when we wanted to sell.

Michael has built an excellent team around him that allows him to focus on getting the best price possible.

He is honest and reliable in an industry where that can be rare.

Thank you for all you help in the process Michael.

Would not use Raine & Horne ever again. After renting for 20-years, they were the worst agency to deal with. Repairs went unattended too, money was taken from our bank account whilst it was still being disputed and a cleaning fee was taken from our bond at the end of the lease although we were left to live in a mould ridden property and repairs such as water leaking down the walls, tree roots growing through the pipes causing flooding and major subsidence not being dealt with. This agency then painted over the issues and re-rented the property for $900 vs $740. Disgraceful.

Im a tenant who was very silly and in the first week of tenancy, didn't get around to copying the back door key. I locked myself out, in my underwear, with my dog inside. My agent was able to immediately come save me with the copy of the key kept at the agency, and I'm about to make it to my 11am class because they were so fast. 5/5 golden panties for these folks!

Dedicated & professional
Michael and the whole team at Raine & Horne Newtown are simply amazing. This was the 2nd property Michael helped us sell and as always Michael was professional and dedicated to selling our unit. Thank you for all hard work and getting us such an amazing result.

Unprofessional behaviour by Michael Kafrouny: when you have an open house visit and you don't show up. We waited more tha 30 min.and left. What a waste of time for more than 20 people waiting.
Will avoid Raine & Horne in the future.

Ah I am so happy I met Paul Clarke + Jai Pentland and other stuff members inside the office including Patricia to rent a studio! What great souls, charming, humble, sense of humor, honest, and kind hearted people ️ Love you guys

Paul Clarke has been fantastic to work, driving fantastic results for my investment property. I am very happy with the team and would recommend Raine & Horne.

As first time investors we couldn't be happier with our experience with Paul Clarke and the team taking our unit through the process of preparation, viewings and tenant selection. Raine and Horne were great, and the result was terrific!

I wish there was a way to leave minus stars, we had a horrible experience dealing with Lorin Bachir from Newtown. This women tried to kick us out after a car drove into the house and they then tried to issue us with a section 109 with no evidence the house was damaged enough to do so. I could write an essay on the stupidity of the situation but it’s embarrassing how they handled things.

These people are so detached from the work they actually do they I’m not sure they even know how to do their job when they really need to. Good luck to anyone that deals with her in the future, and make sure you track her negligence.

Similar terrible ratings here from others with similar situations. Super nice when moving in, but a different scenario when moving out. My previous interactions with Allen as my property manager were not favourable.

Our property manager, Loren Bachir has been fantastic looking after our property. We changed over to Raine & Horne from another agency due to poor service / management, and we are so happy with Raine & Horne. Highly recommend.

Thank you to Duncan & his team (Michael & Joanna). A top class team and a pleasure to deal with during the (stress free!) sale of my apartment. From my initial phone call with Duncan the level of service and communication was outstanding. I live on the other side of the world and feel like I received the same level of service as if I lived in the same suburb. Informative emails providing regular and sometimes daily updates and always followed up with a phone call.

Duncan's industry knowledge was spot on in terms of an achievable sale price and I ended up selling prior to auction with a sale result I'm very happy with.

I would 100% recommend Duncan and his team from Raine&Horne.

Agent extraordinaire!

I don't usually give gushing reviews for any type of service, but I make an exception on this occasion. Duncan has been an outstanding and pivotal ally in the marketing and sale of our property. We are exceedingly happy with his service, and I am grateful to a friend of mine for recommending him to us.
Duncan and his team have been proactive and supportive in all thinkable ways, at all times communicating in a timely and clear manner. He has gone the extra mile in providing us with comprehensive advice and related assistance.
He remained steadfast in pursuing the optimum result for us, despite the property being passed in at auction in June this year (2022) in an environment of a softeneing market due to progressively and swiftly increasing interest rates and a gloomy economic outlook in a period of rising infation.
Last, but certainly not least, he secured a buyer at the price level we had determined back at the auction 2 weeks ago.
Thank you Duncan and team!