Raine & Horne Bexley

Highly Recommend.
We recently had the pleasure of working with Peter Georgiou from Raine and Horne in the sale of our family home in Roselands. Peter is a true professional. He has great knowledge of the market and kept us well informed and updated throughout the process. We loved Peter’s enthusiasm and positive attitude. We are very grateful for the effort he put in and the sale price achieved. If you are thinking of selling we highly recommend Peter!

Michela is the sparkle you need when selling your home. Michela's presence during the selling process was just joyful. Her excitement for our property and understanding of our needs and requirements were heard. Michela was always available for advice and gave us the answers we needed.
Michela and Sam are the team you need to sell your property.

I had an exceptional experience renting my apartment with Raine and Horne Bexley. John was highly professional and responsive, guiding me throughout the process with ease. They quickly found reliable tenants and ensured a smooth transaction. I highly recommend their services for anyone seeking a trustworthy and efficient real estate agency. Thanks again John.

My contact at R&H (Tayla) was very friendly, responsive and professional from start to finish, even allowed an additional inspection of the property to measure up the rooms which were as a great help. Would not hesitate to deal with R&H Bexley again, very good experience. Thank you Tayla!

I'm a renter and Raine & Horne Bexley have been the best agents I've ever had to deal with. Thank you Sam S! Great communication, approachable and everything addressed when required.

Had a great experience with Raine & Horne. They helped us find a great place with ease in the rental crisis. Tayla was our real estate agent and she was super professional and helpful, helping me with a viewing online and answering all of my questions with ease. Fantastic communication to top it off. Thank you so much Tayla!

Taylor was amazing throughout the process. She was always available when needed and very informative about the process throughout. Would highly recommend Taylor and the Raine & Horne Bexely/Beverly Hills team for anyone deciding to get into the property market.

Sam and his Team @ Raine & Horne achieved an excellent result from the start of the sale process to end at auction. Sam was extremely professional, and has high standards, an excellent communicator and made the whole process of selling the property very easy and seamless. I cannot thank Sam and his Team enough for all of their help and guidance in the sale.

Thank you Sam for your warmth and transparency throughout the process of working together. I’m so thankful our experience of finding a home ended with you and Michela. You have been so great!

Eva Trakis has been amazingly helpful. She has answered all my questions without making me feel silly. Very personable making my journey as a first time renter a pleasure!

In the best of hands

When you place your trust in a seasoned professional, you simply get the best service. Toula managed the sale of my property absolutely seamlessly.

During a very busy time for me, I engaged Toula for the sale of my property and what I experienced was complete property management. From timeliness, to efficiency, to sealing the deal with a favourable result, to - most importantly - keeping me informed every step of the way. There were no surprises, just results.

Toula is a professional and an expert in her field. A wonderful communicator. I was offered valuable insight into the market that I had not considered, all in a bid to ensure that I made an informed decision. It’s empowering to walk away from milestone experiences, like selling a home, and feeling great about your decisions; feeling that someone was there to walk the journey with you.

The service that was offered was plainly unparalleled. When the time comes around again, I look forward to engaging Toula’s services in the future.

Thank you Toula. You are exceptional at what you do and I’m grateful to have trusted you.

Experience Pays
I chose Toula to be our agent for a couple of reasons.her area knowledge, her professionalism, her personality and her ability to communicate, but most of all I chose her because she loves her work. I knew this reason alone would be the magic that got our house sold. If you don't like what you do, you never do it 100%. She gave our listing 100% and always took my calls (I had a terrible habit of ringing her after 5) which I appreciated and kept me updated.
In a market that was declining fast, she managed to get us 40k more than what we thought we would have to settle for. I know it was her experience and talent that got us that extra cash. I can highly recommend her to be your agent

Fantastic and Wonderful
Toula was fantastic from start to finish. Selling a home was new to us, Toula took care of everything, nothing was ever a problem. I would highly recommend Toula to everyone.

Excellent sales person
Toula is an excellent sales person, she listened to me and gave me excellent advise to chose from, including inside and outside presentation, and sales price guidance, and what to expect on the sale day. Toula even made time to show prospective buyer through in after work hours, and did not limit herself to the advertised open house times. Professional and really connected to the people she meets with. Many thanks Toula.

John & his team have been a pleasure deal with over the past 3yrs of tenancy. Thank you so much.

Amazing experience! Really helpful, probably the next experience I’ve had with a real estate agency and agent! The process was smooth and I had no issues

After searching high and low - John and his team really deliver.

Feel really comfortable with our choice, and they made the process really easy when leasing our place out for the first time.

Every staff member is highly trained and the communication is always on point.

Must be considered if you’re looking for a managing agent!

Eva is super communicative and would recommend her to anyone who is looking for a new property!

This has previously been a 5 star review: unfortunately after a while I have to change this review after some serious incidents with the property manager which has nothing to do with Eva. The general complaint process seems like that Raine and Horne knows about issues but is not interested in solving them

I honestly didn't have any issues with the agents themselves (thanks Maryanne and Sam for all that you've done!), it was their admin work that was really infuriating. I had handed my keys as a tenant back to the agent, assuming that anything that happens in that property will no longer be my concern (unless I had damaged something - which I did not), but was called back a week lately to come and clean it. This was an interesting request because I had surely given the place a deep clean the day I had moved out as it would be empty with my items on its way to my new place. Nevertheless, I accepted the request and made my way down to the agency to pick up the keys.

The agent was unavailable to meet at the office which was fine, I was happy to drive out to them as they were only a ten-minute drive out. As I was about to leave to meet the agent, I received a call from them that said they had a spare key at the office. So I turned around, but did not think much of it as I was not too far out.

As I arrived, the receptionist was extremely unwelcoming, as if I was interrupting her quiet Saturday mornings. She handed me a keyring with five keys and a tag that did not have the correct address on it. I questioned her: "are you sure this is right? This does not look like the key I used at all". She persisted, saying that this indeed was correct. As I was about to sign the papers for them to track where certain keys were, I noticed that she had written "six" instead of "five" in the "how many keys were given? " column. I instantly stopped and told her to correct this immediately because I did not want to be in the middle of a he-said-she-said situation. As she corrected it, I hesitantly signed.

As I was leaving the carpark, I received a call from the agent telling me to firmly return to the agency as the receptionist had given me the wrong set of keys. My gut feeling was right and frustratingly, I turned around. At this point, I was already at my old address which was fifteen minutes out.

As I returned to the agency, the receptionist that previously handed me the keys dared not to look me in the eyes or apologise for her actions and doubting her lack of judgement. She cowered in a conference room and refused to turn her head, knowing that I was there. I was instead greeted by a different receptionist with much better customer service skills. She apologised and answered my questions and frustrations as to why I was required to clean a place that was no longer mine, and empathised with the fact that I had spent more time travelling back and forth than cleaning. I had also asked her to please change the "six" to a "one" for the "how many keys were given? " column in their paperwork and she agreed that this will be done.

Overall, the agents I had no issues with - they were easily contactable and are great at their jobs, especially in ensuring that the property is maintained and kept well. My concerns laid more with the receptionists and the ladies in the office. It is really not that hard to take responsibility and own up to your mistakes, but instead you hide behind a desk thinking that you were never wrong to begin with. Perhaps your agency should spend more time in training your receptionists to be more detail-oriented and have them build more people/soft skills as some seem to clearly lack it.

Eva is very switched on and helped me with considerations that were best for our needs. Great service, attentive, efficient and a really lovely person! Thank you Eva and Lauren