Officeworks Penrith

If I could negative stars I would. Recently went in to purchase a laptop for the purpose of studying and sometimes the occasional game. Looked around the computer section. Not one person on staff approached me nor were there any staff present in the aisles surrounding me. Asked for help, was told they would get someone down to help me. Saw them call on the radio. Waited over 15 to 20 minutes before having to call someone over again. They were busy assisting an elderly couple and sent someone else. Took a further 9 mins before I finally got help to grab the laptop I had chosen, only to be told they were out of stock. Looked through the other options and asked questions about them. The staff member was not helpful. Gave one word answers and to make matters worse? The laptop I paid almost 500 for? It's slower than a 2014 MacBook my girlfriend owns. This is a newer model mind you. Absolutely underwhelmed, the only good staff there is Tracy, Jae and Rosie. Do not come here expecting help. You will find none. Also officeworks? If your reading this. How do you have so many people on the floor yet not one of them can be bothered to help customers when their job is literally CUSTOMER service.

Shout out to Tracy who helped me this morning 5 stars for you. 1 star to the other team members that couldn't be bothered to try and find what I was asking for.

Had an amazing experience with my printing at Officeworks Penrith.

I needed a few documents printed for my uni assignment which were time critical and had them completed in minutes even though the team were obviously very busy.

Only problem i had was i overheard two customers rudely demand service at a "SELF SERVE" machine and when counter service was offered, the customer refused as it "costs extra". Do people use their brains anymore? The reason they get a cheaper service at self serve is because it's not paying the team member for their time.

Overall much respect to the team and their patience with entitled customers.

Product was placed in the wrong location, and it was $40 more expensive at the counter.

Team member was then rude to myself and blaming me for this mistake.

I had an amazing experience with 2 of the workers there I believe their names were Marc and Cody. SO helpful thank you so much for helping us sort everything out

All I can say is wow.
I came into the store to purchase a laptop, monitor, and extra curricular stuff for my new employee.

I chose the laptop I wanted, and the staff member told me he needed a manager to unlock the anti-theft device.

I waited for 10 minutes before another girl asked if I had been served. I told her the situation and she radio'd onto the manager. I proceeded to wait another 10 minutes before another girl asked if I has been served.
She was told by another staff member that "rosie' was getting the key now. I wait around, and Rosie walks back out, Rosie happened to be the 2nd staff member I spoke to.

At this point, noone knew who was helping me, so I put my stuff down and walked out of the store.

Honestly shocking customer service considering I was spending >$1000 in store

Hello

On Wednesday 25 January at around midday we visited the Officeworks Penrith store to purchase a number of items.

While there, we decided to use the bathroom and were dismayed at its condition.

Not only were there discarded toilet tissue scraps strewn on the floor, but there was a number of used toilet tissue rolls discarded on the floor. Additionally, there were no spare toilet tissue within the bathroom to be used.

While the tap was working there were no paper hand towels within the dispenser. To add insult to injury, the electric hand dryer was not working.

The surfaces of the whole bathroom were dirty and clearly it had been sometime since the bathroom had been serviced.

Given a choice, we will not be visiting the Officeworks Penrith store again.

I do have a photo of the bathroom.

I got photos printed out today of my great grandparents as present to my grandfather and when I went to get them my mother was with me who was also picking up photos she went to get her photos while I was in a different isle. I walked over to jump in the line which only had 2 people myself and my mother when the woman brought the photos back she gave my mother envelop with my name on one label and her name on the other I only saw this when my mother had shown me; sure enough when I opened the envelop it had my photos and hers in it. What would have happened if someone else got my photos I sure enough wouldn’t have gotten new ones printed. All because we had the same last name you thought maybe we will put them together. Our address were different as well. (My mother had said nothing about me to the worker.)

Good range if products. Staff must be from a second chance methadone program. Don't have a clue about anything. Vague answers.maybe they're all on acid.

I love this place. Everything easy and convenient I have been there many times I hope no surprises in future.

Wow I got the best customer service that you just don't get anymore. I needed ideas to put documents into slips with boards. Anthony was the guy that served me and he was fantastic, very helpful and great customer service from such a young man Thankyou Anthony, you're the best.

Centrally located in Penrith, easy to park and use. Office Supplies Computer Speaker Laptop Memory Monitor TV Ballpoint Pen Note Printing Photo Print Frame Printer Desk Chair Office supplies are all available for purchase. The staff are friendly, and the place is convenient and easy to use.

Bought Bluetooth headphones that done even stay in when running. Tried to get a refund as the receipt says I can and the rude managers kept insisting they can’t because they can’t be resold.

Went to return a toner that I bought few weeks ago and without receipt.

Isabella was so nice, spent more than 15 mins for me to get it sorted and arrange a gift card for the refund.

Appreciate your good work Bella.
Thank you,

Sisil Samantha

Waiting 20 minutes for something to print sent 3 emails and they it was past closing time and they didnt even have the care to wait for THEIR system to wait kust told me they're going home now so I have to leave after a 20 MINUTE WAIT

Most of the t time they are alright but on Wednesday I went to print a paper girl who was serving me went on her personal phone for 5-6 minutes I think this is highly unprofessional.

I had a great experience needing to print out some things. This was mainly watching and being helped by one of the girls named Caela. Super fast and efficient whilst also being polite. The other girl with dark hair was a little less helpful, asking me to stand aside while waiting for an email to send? And then proceed to serve 3 other customers, untill Caela was finished with helping an older couple with what seemed like a huge task, she then jumped strait into me and helped me out.

Glad that office works has the facilities to be able to produce the product I got and the staff to help out.

Thanks again to Caela.

I had very specific requests for the kind of print job that I needed so I had gone and visited my local Officeworks (Minchinbury) who have turned me away as they said they couldn't do it. I went to Officeworks Penrith and was attended to by Amber who had such a great can-do attitude! Despite the requests I had for my wedding invites, she was more than happy to help and I ended up with an invite sample that was exactly how I wanted it!

Let me order a smart watch online, took my money, then immediately cancelled my order. Then I had to wait days for my money to be refunded. Not happy.

Great place to be able to drop off spent lazer cartridges and also dead aa, aaa, c cell batteries. Also good variety.of stationery to choose from.