Michael Roberts Strata Management Services

Joel at Michael Roberts Strata is Strata Manger for our apartment block in Newtown, Joel is always courteous, prompt and excellent on detail and follow through. Highly recommend.

We have been incredibly fortunate in having Joel McGrath managing our large strata scheme. Joel is professional, objective, extremely knowledgeable and very responsive. He has been able to cut through chaos and deliver calm order and rationality. Would highly recommend.

Joel McGrath has always provided excellent service for our building. He has a high level of knowledge of strata law, consults with owners and EC regularly and patiently explains proposed plans and actions to assist the running of our large complex.

Extremely happy with the continual service of Joel McGrath - Michael Roberts Strata Management Services. Joel is professional, thorough and proactive in all dealings with our owners corporation. His knowledge of the Strata Act is exemplary. I would not hesitate to recommend Joel to any Owners Corporation seeking change.
Thank you Joel for your perseverance and calm approach with our recent dealings with NCAT. Very much appreciated.

We have been using Michael Roberts Strata for a few years now, and we are thrilled with the service and expertise they provide. Stacey is incredible - always quick to respond, knowledgeable, articulate and highly professional.

I have dealt with Michael Roberts Strata for about five years. Always found them good to deal with. A big improvement on the last managers we had.

One of the most responsive and quick to action strata management companies in Sydney. The team are all nice and even when our buildings strata manager is away the senior management are always quick to help. Love the work guys.:)

I have always receive a reply to all my inquires promptly, Joel our manager, is always patient, courteous and will solve our problems as promptly as possible. Very professional and highly recommended.

After years of indifferent management MR appears to be so proactive during testing times. Bravo. Keep it up. Philip Bate

Confused accounting, poor communication skills and a lack of understanding of their clients want. In good faith I asked for peace in exchange of taking down this critique. Instead this organization sent me a strata invoice which included arrears contradicting their agreement that they put in writing. The spin they use and the time wasted was immense and unnecessary. I advise all to keep records of emails and conversations made with these people. I hope others have not been charged extra monies in the past because of their basic accounting mistakes.

Aside from the above horizonal list, they've been very informative about Covid which to me is above and beyond the call of duty.

Charlotte Minhinnick has been are Strata Manager for over 2 years now, we are very happy with the service she provides. Would recommend Michael Roberts Strata.

We have been very impressed with the level of service & professionalism we have received from Michael Roberts & highly recommend their services.

Charlotte was a pleasure to deal with, responsive and professional and was proficient in her work.

Be warned they have been caught red handed, taking money from our account to pay bills without consent, have also been caught editing bills to balance up the books to hide it. Don't be fooled by the 5 star ratings keep scrolling down. Currently they have been reported to fair trading and awaiting legal action against them.
Next meeting I will provide the evidence to all the committee and have them booted out.
Complete scammers.

Great Managers

Always helpful & there is always someone to talk to if the Strata Manager is not available. Very responsive & friendly.

I deal with Charlotte Mottram in this office. I always find her to be incredibly efficient and responses to my emails are fast. She clearly loves what she does and takes pride and care in her work.

I would highly recommend Charlotte Mottram, she lives and breathes Strata, in my experience she is very trusted professional. Honest, efficient and professional Charlotte assisted me in dealing with water leak in my apartment. Her recommendations were highly efficient and honest, I trust her 100 percent as her job was well-done!

Michael Roberts Strata have been managing our block of units in Hurstville for about 6 years taking over from another local company. Since taking over they sorted out a few ongoing issues and there has been a big improvement in the way our block is managed and we as owners are now very happy with how our block is running. They have also assisted in getting our balance of funds to a higher level so we shouldn't fall into having some of the issues we previously had.

Awful service, never answer emails. Phone never answered. Will be trying to move to a different strata management.

Avoid, our block is definitely the worst on the street and getting anything done is hopeless.