Menzies Cargo T1

Have tried for 2 days to telephone them about missing luggage, message bank is full and then the telephone call is terminated. Pathetic! Literally NO customer service, if I could rate it zero I would!

I was bullied, discriminated against (racism) and lied to by Menzies. Would not recommend.

Smile it costs nothing. Rude & pathetic staff at Sydney airport that work for Malaysian & Vietnam. Good airline but need better ground handlers.

Nobody answers the phone. There is no accountability for the damage done by Menzies baggage handlers. They have destroyed a good quality suitcase by snapping one roller off. There is no responsibility to even reply to several emails sent. Very poor.

We lost our luggage on Tuesday and they told us they will deliver in 3 days but it’s been a week we haven’t received anything neither call nor any information regarding our luggage and did call on one customer service sector but she was so rude that she cut my phone on middle of talk….

If I could give them zero I would, terrible service. No phone numbers are answered, no emails are answered.

I was told four days ago my lost luggage would arrive the next day but still nothing. Absolutely no way of contacting Menzies, they are shocking.

What do you do? There seems to be no competition for them, they just stick their collective heads in the sand and ignore you knowing there is absolutely nothing you can do.

Shockingly bad.

Terrible service from this company. Recently my baggage was delayed on arrival at Sydney airport. I reported it to the desk of Menzies aviation. They advised me that I am entitled to compensation and USD 50 amount for the first daywas to be credited to me via link sent to my email id and for additional days I was to clain m it directly on United website.
I have not recved the link for USD 50 and I am unable to file a claim with United as the format of the baggaee iregulrity report number is different from that of United. One would have thought this would have been elementary for the baggae handling company.
Needless to add repaeted emails and phone calls to Menzies aviation goes unanswered.
Only saving garce in this sordid episode is that my baggage was delivered

I just have had the most amasing experience with Menzie's aviation. Thank you Craig for all your support today to resolve an issue that was not even your problem. Qantas refer you to an email page to lodge lost baggage but Craig was all over it.
If only Qantas used Menzie's to manage their baggage.

We will likely choose our next flights on those that Menzie's aviation manage.

Thank you again Craig for all your help on a Saturday. Words cannot express my gratitude.

After 1 hour waiting on hold some lady picked up. I explained my situation but she kept asking the same question. She wasn't able to help me to track my luggage even that I explained and gave ger all the details. She then decided to transfer me to a senior colleague which hung up on me within few seconds.
Very poor service. They don't even understand English and ask the same question all over again.
Very frustrating!

From the forklift drivers unloading as soon as I arrive, to Donna at the front counter who is always helpful and positive to deal with. As well exports menzies staff members who I deal with help even if it is outside there role. Always a pleasure.

Nathan from
AIRMARK

Menzies Cargo T1 is a Cargo Facility at the Sydney Domestic Airport. Menzies Cargo T1 is NOT the correct facility to contact for lost or misplaced baggage. The correct facility to contact is at the International Airport. Go to the website on here, use the drop down selection, choose Australia, Location Sydney then Ground Service.

Terrible Experience. My parents came to Sydney for the first time and lost their baggage. Now for the last 1 week, I am trying to chase them. Neither anyone replying by Email nor picked up the call. I am so frustrated, If someone can help me please suggest what should I do.

An houre to pick up and to get them answer the bill, very rude behavior from one of the workers, worst place to pick up a delivery, I will make sure my parcel won't got to them again.

Small place, give yourself sometime time to wait. Sometimes more longer than you think. Best part is supervisors.

Can never find staff to drop off animals going on flights! Waiting for over 1hr last drop off! NOT GOOD ENOUGH.

No updates or communication. Phone calls go straight to answering machine regardless of what time you call.

Incompetent and unprofessional.

Service concerning lost luggage was quite okay, it was delivered to my friend's place two days after my arrival. But I was also supposed to get a voucher of 100 AUS$ for compensation (which can be used in most shops in Australia). It turned out that the voucher card was not topped up with any amount of money. No reaction to phone calls or email. Very unprofessional.

I arrived 2 days ago and forgot to take my lugage left on the carousel
I emailed to lost and found Sydney airport and they replied by email to contact Menzies
I called Menzies and long wait and no answer. I emailed and a guy called back
I emailed the bagage tag and within minutes the guy called back and found my lost lugage
Tks Menzies

Very poor service, dont even bother to pickup phone, left two message but did not get call return

Dismayed to see that my experience is reflected in the other reviews on this page. I am feeling just as helpless after over 3 days of mis- and non-communication by your company regarding my lost bags. Worst service possible. I have no words for the level of incompetence I have experienced here. All I know is I will, for obvious reasons, never chose Cathay Pacific or any other airliner affiliated with your company for any of my travels ever again and will make sure the word gets around.