McGrath Estate Agents Sawtell

Dear Martin, thank you for your reply to my review. Let me respond here, since there is no opportunity for me to reply to your reply on the previous review.

Please note that I have included your response at the bottom to provide clarification.

1. I didn't mention 'no communication', I mentioned 'poor communication'. The agent I was dealing with was Madeleine. The last email I sent her was two weeks ago, and I haven't heard back from her.

2. Please advise what you consider unrealistic demands.

3. The property was not advertised as fully furnished, but at the inspection, Luke was confident that the landlord would rent the house furnished. My wife was also there at the time when this was mentioned.

4. I have not played your staff against one another. There was a lack of communication from the beginning, since Luke and Madeleine constantly asked me to ring the other to get answers. It was more a mismanagement of your team.

5. Yes, we were approved for four adult occupants, as per the signed lease. I have a photo of the lease agreement with Madeleine's signature.

6. I don't feel better about writing a negative review. As stated previously, I just want assistance to help resolve the situations. We still don't have a key to the front security door, keys to the window locks, there is no water to the garden taps, the dishwasher seal needs replacing, the garage light intermittently works, and we still haven't received a reply about NBN.

From this point on, I would appreciate if Madeleine, or whoever is helping me, would reply to my email rather than calling me. I feel I need everything in writing from now on.

Here was your response to my review.

Hi Jennen NK. I would invite you to discuss further with our General Manager Troy (who you have already had numerous discussions with him so clearly you already have his number). So your claims of no communication are categorically false. As you know that this has been addressed and you have been kept well informed.
- our team has gone above and beyond to assist you and your unrealistic demands
- the property was never advertised as fully furnished
- you inspected the property
- you play our staff off against each other with false claims
- you never applied nor were approved for additional occupants
- tenants are responsible for connecting utilities. Continuing to be unreasonable about matters which are not within our control or for which you are responsible for, but clearly it's always everyone else's problem. Taking to a keyboard solves nothing but hope you feel better for it. Such a shame there is no tenant review system yet.
Regards. Martin. Principal.

This professional and friendly agency make selling a home effortless! I am incredibly satisfied with the service and all that the agents were able to achieve for my property. Highly recommended. Thank you Martin, and Petar.

I have dealt with McGrath Sawtell for some years now. Nothing is too much trouble and always a professional execution of tasks carried out in a professional, caring and conscientious manner.up McGrath.

Friendly & professional staffs especially the property manager Janelle Burn who’s always helpful & get things fixed fast.

TERRIBLE RENTAL SERVICE, NO COMMUNICATION. PROPERTY RENTED WAS DISGUSTING AND DIRTY WITH PROPERTY MANAGER ARGUING WITH ME EVERYTIME THERES A MAINTENANCE REQUEST. NEVER AGAIN WITH MCGRATH

Thoroughly enjoyed our stay, unit clean and welcoming. Love the location directly opposite the beach. We will return.

We spent one week at Sunnyside and loved it very much. It's a comfortable and well furnished house in a quite location, within a walking distance to everything.

January 2018 was our 4th stay at Lobster Cottage, my family love it!
The house is well equipped, no need to bring anything other than food
Best spot is the balcony, can not get enough of that view
McGrath's Real Estate are a pleasure to deal with, makes for a nicer holiday:)

We spent a few weeks in Banksia apartment in Feb 2018. On arrival, we found a number of maintenance issues which appeared to have been neglected for some time. However, the urgent ones were fixed promptly and without argument.
The apartment is within 100m of the beach, in a quiet location. It is comfortable and roomy enough, although the addition of airconditioning would be worthwhile.
There are still some maintenance issues remaining (dilapidated doors, carpet), but overall a pleasant enough place.

What can I say in words that the photo doesn't. The location is what it's all about at Lobster Cottage. The layout works perfectly for an adult family -
three bedrooms, two bathrooms, two living spaces plus deck! The kitchen is great with every utensil, plate, stubby holder and appliance that you would ever need. The cleaning team even put up a Christmas tree for us. We had the most relaxing week over Christmas 2017 and are devastated not to be able to book it again Christmas 2018: (but I can understand the owners wanting to come home. We have instead booked next door at Elanora's Cottage. Our friends have already booked Lobster Cottage for a week in May. A massive shout out to the Sawtell McGrath team & Daniel for looking after us. We can't wait to come back:)

We stayed five days at Figtree Central, clean spacious apartment well located above the eateries looking right into the wonderful Moreton bay figs. Kitchen very well equipped, good tv and wifi.
Some deficiencies - lack of shelves or side tables to put things, our gear had to be put on the floor - only a tiny table on the deck, insufficient space for a meal for two - very narrow garage requiring careful reverse parking - insufficient toilet paper (cost cutting sometimes goes too far)

Great location! Clean house. Staff are easy to deal with. My only negative is that we had only one spare roll of toilet paper in a house with two toilets, with a family of four staying for a week. Location was perfect, close to shops and beaches. Loved it!

We stayed at Nosie 1 for 6 nights in October '17, it is certainly well situated, with lovely views across the inlet and beach, it is also well appointed, we were two adult couples and found it very comfortable.
As the unit faced West we did find it a little hot and glarey, with no protection from the sun on the lovely deck. They could certainly improve the comfort of the deck with the addition of an umbrella, or a pergola cover.
Its a lovely place to sit and enjoy but in the heat of high Summer I imagine its impossible. We will book there again.

Staff at McGraths were extremely helpful, professional and friendly, responded quickly when we asked for assistance. The house was in the most perfect position, right on the creek and in walking distance to a morning coffee!

A very pleasant unit, well located a short walk to town and the bowling club.
This unit had all the necessary appliances, was clean, overall a top choice.
We stayed in winter but wonder how summer visitors cope with the heat no aircon.
Our only minuses were the tall table and stools, unconfortable to use, and as with most rentals the lounge was too low for us oldies, not much support and low in height.
Definitely would stay here again.

Working with this team is fantastic. Organised, professional and the feedback from your clients is a credit to you all. Looking forward to working with the McGrath team for years to come.

A big thank you to the property management staff for such a professional job of the managing my property for the past 6 years. When myself and my young family moved up from Sydney into our investment property it had been beautifully maintained over the years and all we had to do was move our items straight in, making this huge move so much easier. Thank you for your constant communication and thorough screening of all tenants.

Such a great experience find a new rental. This will be my second time renting through this agency. Easy inspection process, and kept in touch with me through every step of the process. Looking forward to moving in to my new home.

Terrible property management department. They have put in drug dealers into a brand new house in my neighbourhood of families that moved out of their Boultwood Street after drug raids by the Police, they obviously don't do reference checks.