Macquarie Street Pharmacy CBD - Your Compounding Chemist / TerryWhite Chemmart

Customer service is great. The pharmacists and staff at the counter were really friendly and helpful

The best service I have experienced in a pharmacy - professional, caring, efficiently

They always seems to have all the time in the world to listen to you even when they are hectic

Great team

Ruthanne and her team are simply amazing. Ruthanne is extremely knowledgeable in her field from prescription drugs, all other pharmaceuticals through to all the products the pharmacy stocks. She takes the time to carefully explain when and under what circumstances you should take them, possible side effects to look out for and how you should react if you get them. Her staff do the same. Ruthanne and her team demonstrate in spades that they really care for their customers and their well being.
The team are often hectic but always have time for you. What a find they are in today’s world.

The pharmacist with exotic accent - thinking Spanish, is cute af, can I get your number ples?
Ofc the service is great with further attentive assistance.

Came here for a walk-in covid booster and the pharmacist Ruthanne patiently explained all the options of vaccines and their benefits, and was professional and caring through the whole process. Great pharmacy

Absolutely terrible service. Totally disingenuous staff including owner. Tien and Ruthanne take a bow. Worst ever experience.

1) I am doing chemotherapy for leukaemia. Despite having a letter from head of haematology requesting “ fluadQuad “ for my flu shot.
Ruthanne refused. I was advised, she studied for 7 years and did not want to lose her license. She said you are not going to make me lose my license…

Luckily the next TerryWhite Chemmart I went to supplied the FluadQuad. When asked, they advised me no problems in giving me that flu shot.

2) my son requested to receive the novavax as his booster shot. Tien refused. I advised Tien that the government have just approved Novavax as a winter booster. She looked it up but said that “ she cannot see how to enter it. If I can not tick all the box’s, I cannot supply it. “
She would not supply it, if they don’t get funded she will not supply it.

Do not go to this pharmacy. It’s all about ticking boxes that helps them get money.

Think about people that are trying to attend their health needs rather your money boxes.

I will not ever return.

No surprise to find this a 5 Star Pharmacy. I went in for some quickeze and came out with the best customer service I have ever experienced in a Pharmacy. Ruth-Ann you are amazing. I learnt so much and your ability to obtain a product suggestion shows you really care about your customers.

Excellent service and many thanks to Ruthanne for her really diligent and expert advice. See you again soon.

Me and my husband went for our booster shot. The Marquirie Street Pharmacy delivered great customer service. They are kind and professional. We needed our Vaccination certificates urgently on a Saterday. They helped us quickly and left us with great satisfaction. Thank you very much!

Caring, professional and efficient. I came here to get my booster and was impressed by the service of all staff on duty. Shout out to Jeanette (I think her name was) who was delivering excellent customer service while helping a colleague in between. Thank you for servicing the CBD.

I was super impressed by the wonderful staff at Macquarie Street Pharmacy. Had my Booster and well advised of any reactions. Also got a good at home kit for the family if we get covid.

Look no further if you are in the area and are in the search for a pharmacist. Ruthanne and her team will make sure to keep you a happy returning customer

I had my first COVID jab here today, and had an amazing experience. I have always had a lot of anxiety about getting injections, but the pharmacists here were so accomodating and made me feel so comfortable. I will definitely be coming back for my second jab, and can recommend it to anyone looking to be vaccinated.

Excellent service. I hear great things from my patients and the team sorted my traveller’s belly out when none of the standard medical approaches worked.

Excellent customer service from both Tien and Ruthanne, which has really made a big difference. Really appreciate the value-add, on-going interest and conversations that I've had with them. Much more tailored and helpful than buying online or from a large chain. Thank you ladies.

Amazing service and Ruthanne genuinely cares about wellbeing of customers. It's rare to find such kind chemist especially in the city.

The staff were extremely helpful and friendly. They went above and beyond to help at every step. Highly recommend.

The Service at this Pharmacy is just the best. They are the loveliest staff nothing is a problem.

The service from Ruthanne and her team is first class - consistently going above and beyond. More insightful than most GP's! Highly recommend.

What fantastic customer service. They went out of their way to help me with fast friendly service at a time of need. Full marks for this wonderful pharmacy!