Louis Carr Real Estate - Castle Hill

In my experience, Louis Carr Castle Hill exists to protect the interests of owners at the expense of tenants. This manifested in ways such as reporting issues at inspection to be told a handyman would come to fix them (he did not in the months remaining on my lease), and most notably at the end of lease.
If you are foolish enough to lease from them – do not trust your Property Manager. Obtain all communication in writing, otherwise it will not be recorded and will be used against you years later at the time when you are most financially vulnerable. I had been advised verbally it was approved to add picture hooks in the apartment, and despite years of inspections where they were never mentioned, they have submitted a claim for $605 from my bond without them even having obtained a written quote for the works my money is apparently being used for. I was quoted $160 to patch and paint a small tear in a wall, to then be told $330 which I had to agree to or they would also add costs for the picture hooks they had previously approved, which they then did and claimed $605 with no written builder’s quote to substantiate this cost. I am being punished for the poor performance of one of their former staff members who did not keep records, but this comes after expensive moving costs and the end of lease clean, where they know I cannot financially dispute their claim as I need to obtain the remaining bond money that I can.
If you value integrity, do not support a business that demonstrates none of its own. In a dispute they will not investigate their own accountability, or advocate & support their tenants, rather demonstrate a continuation of their own shoddy practices in exploiting the financially vulnerable. You will be accused of lying, charged for expenses that have no written quote, and that’s after you lived in an apartment with reported issues that were never fixed. Disappointing and disgusting for tenants, but presumably if you’re an unethical owner who wants support to exploit people in a lower power arrangement – this is probably the right operator for you.

Again, years later still going over and beyond what is necessary Luci! So efficient and professional. Outstanding work again. Can’t ask for anything more. Having you as my real estate agent is a huge blessing! Thank you once again!

I would like to thank Louis Carr for looking after my property for many years now. A huge thank you to Ashley Lawes.her exceptional commitment and passion for her job has made my experience with Louis Carr extraordinary.
She is on top of things and does so with a smile! Thanks again Ashley and Louis Carr.

We did not want to auction our property because of frustrations with previous auction sales in this area. Michael respected our wishes and we entered into a 4 weeks expression of interest process with ended in 1 possible buyer within our minimum sales price expecation. The whole process was conducted by Michael at arm's length from us for which we are most appreciated. We like the way Michael Carr has been able to sell 2 houses for us in the Hills District. Highly recommend Michael and his professional approach and team.

Professionalism at its best. Paul was very professional during the process of selling my investment property. He kept his word from start to end. What I liked most is his avoidance of lengthy inefficient negative feedbacks.
Got the price that he promised from the start in a very unpredictable market. Always picked his phone or got back to us with clear and useful information. I would definitely seek his help in real estate matters in the future and recommend him to my network.
Thank you Paul. Awesome job!

Seller of a townhouse in Kellyville, NSW. Dean’s knowledge in real estate is accurate and well advised. We approached Dean to value our property and not only he gave us the correct values, he also sold it for us for the upper end of that valuation which broke records within the complex. Thank you Dean and Louis & Carr.

Property Sale of Land in North Kellyville. During what was a trying time for me personally I found Paul to be a true gentleman, his professionalism was unquestionable as was his level of communication. Paul was fully committed from the start to achieve the best possible outcome from the sale during challenging and difficult market conditions. I have no hesitation in recommending Paul for any real estate requirements and will certainly be using his services and that of Louis Carr in the future.

We recently worked with Louis Carr to sell our property in Glenhaven, but unfortunately, it was a disappointing experience. Despite marketing the property for several months, they were unable to attract any good offers. They only managed to bring in one offer, which later turned out to be problematic due to their failure to conduct proper due diligence on the buyer. Moreover, Louis Carr also mishandled the deposit, failing to secure it properly, which caused unnecessary stress and complications. Overall, we are not satisfied with their performance and would not recommend their services to others.

I bought a property from Michael and the gate had some issues, (it had happened during the settlement) I reported it too him and he told me that he was going to organize and fix the gate but he didn’t send anyone to fix it for 2 months, he didn’t reply to my message then I called him but he block my number. It’s very unprofessional customer service. Now I got a phone call from his colleague saying that he wasn’t going to fix it because I had called him too many times, he said it’s harassment. I am very disappointed and I think that it is such a waste of my time.

I have got Louis Carr real estaete team to look after my properties for many years now. In these years, I have found team to be very professional and helpful team at all times.highly recommend.

Our experience with Vicky Liquete has been a delight!
Its a wonderful thing to have a real estate agent who is so responsive and has the care factor.
If there are any repairs needed, or any queries Vicky gets onto it right away with no fuss.

We are very thankful.

We have just bought and sold through Adrian at Louis Carr and cannot speak highly enough of him. He is everything a real estate agent should be, but so few are.
He says what he means, he means what he says, he delivers on what he promises and most importantly, he delivers in the time he promises. If he says, "It'll be done by the weekend, " then it'll be done by the weekend.
Thoroughly impressed and happily recommend Adrian to anyone looking for an agent with the substance behind the words.

I have been fortunate to have Vicky Liquete from Louis Carr who undertook the inspections of the property I am currently renting. What a wonderful lady. Her dedication to getting items repaired as promptly as possible has been amazing. I will always be grateful to her for all the help.

Luci Bell from Louis Carr has been managing our property for two years. Her communication with us and our tenants is excellent. Whenever there has been a problem, Luci promptly organises suitable trades people and and keeps us well informed. Also her liaison with our tenants have meant that it is seamless. We have no hesitation recommending Luci to others in need of an attentive property manager.
Ken and Harma

To the principal of Louis carr- Castle hill

I am writing to let you know how much we appreciate the wonderful attitude, helpful approach and attentiveness to service demonstrated by Jacki Dimech, We have recently listed our property through Louis carr and Jacki has done all the hard work by providing us with timely and extremely efficient service without any delays.

Jacki’s professionalism and ability to get to the bottom of the situation quickly exceeded our expectations. She is unique in her own manners, knowledgeable, pleasant and seemed genuinely interested in helping us to meet our needs, Within a few days after we had told we would like to list our property, she was able to identify all the things we would require to have the property listed and find good tenants. As a result she was able to have multiple applications and find tenants within a week after listing the property.

Please let Jacki know that her efforts did not go unnoticed. You have put together a great team that makes customers feel respected and valued. Such a commitment to great customer service is to be commended. You can be sure that we will continue to do business with louis carr for years to come.

We are first time property investors and we had a wonderful experience dealing with Jacki of Louis Carr.
Jacki is amazing and very professional in every way. She patiently answers all our questions and organize everything for us very promptly. She regularly give us updates and put so much effort to ensure that we find a suitable tenant for our unit in such a short time. I would highly recommend her to anyone.

Wow! The team here at Louis and Carr are beyond amazing. I am so thankful for all the help I received while being a tenant - a special mention to Vicky and Luci for going above and beyond for me at all times. I would highly recommend Louis and Carr at Castle Hill.

Dealing we Vicky L at Louis Carr real-estate has been a great experience, she is meticulous, dedicated, prompt and looks after both Client and tenant priorities equitably and fairly. Been with the agency for 5 years and for landlords your property will be in safe hands.

Louis Carr Castle Hill have managed our Investment Property for 6 Years to a highly professional standard including Tenant Management. Our Property Manager Luci Bell is always available to assist and provide recommendations to us as the Landlord. If you are looking for a property Manager in Castle Hill / Glenhaven area I really suggest you call Luci. Feel free to contact myself as a reference or to validate this review.

We can not speak highly enough about Jackie and her team. From the very first time I contacted Jackie, she was the most amazing and helpful agent, nothing was too much trouble for her. Alex is also an admirable young agent. The only real estate to actually respond to our enquiries and emails. We would highly recommend them to everyone that is getting frustrated with no response from other agents. Shila & Ram

I am dealing with Louis Carr Team as my Property Manager for my Investment Property in North Kellyville since 2 years. My experience with their team has alyas been absolutely fantastic. I will especially like to thank Vicky Liquete for her great support, timely feedback, professionalism and great attention to detail in tenant selection and handelling the overall process very well. We are very happy to have Louis Carr on our side!