Ku-ring-gai Fitness and Aquatic Centre

We loved this place and enjoyed the beautiful heated pool and gym when we stayed a few hundred yards away in West Pymble for a couple of months during our tour of Oz. Almost 2 years later, Robert's circuit training sessions in the gym are clearly etched in my memory and are the best I've experienced. We joined circuit training classes on our return to our gym in the uk but they're not as good. All the staff were super friendly and competent. Hope to return one day.

Love this place. Cleanliness is top notch and I feel very safe there in this COVID-aware environment. Staff are attentive and the pools are well maintained and divine year round. Great coffee too, lady who runs the coffee shop is a ray of sunshine on even the gloomiest day!

Great spot but way too hot in Summer and even some of the shoulder season in outdoor pool. Needs a HOT shower outside and external entry/exit during this age of social distancing!

Fantastic pool with great facilities, the 25 metre indoor pool it's so warm and clean! I have swam at a lot of pools around Sydney and have to say this is the best I've been to the facility's inside are also excellent and modern. The staff are always helpful and friendly and always willing to answer any questions. Great place keep up the good work.

For leisure, the pools are awesome. Go to for us. But swim classes very average. I understand that this place is not a swim school however some teachers are awful. They are all kind but some talk too much in the older kids class so little time for swim,
some don't even care they are just their for money and so on. Tia was my fav swim teacher but

Unfriendly, unhelpful. Had issues with the lifeguard. Asked for manager to contact me. I never heard anything. They are so expensive and don't deliver a quality service

Very good gym facilities. Free lockers. The outdoor pool is great.
Just avoid coming when there are too many kids.
Had very limited interactions with the staff so cannot say if the service really is so bad.

The kids pool closed 30 mins after we arrived with no explanation. Front desk didn't mention when we arrived, otherwise wouldn't have gone in just for the kids to be disappointed.

Swimming with bush view and nice garden-like grass areas. Hot water shower and clean bathrooms.

I’ve been training here (pool and gym) regularly since the pool opened after the renovation (about 5-6 years ago). The facilities and staff are outstanding. I have never encountered rudeness from staff, and am really surprised by the number of negative reviews. I have generally found the facilities to be extremely well managed. I love the fact that the outdoor 50m pool can be utilised all year round - it’s kept at about 25 degrees right through winter. It’s very difficult to find pools like this in Sydney. The gym is well equipped, and much of the equipment has just been renewed. I have gained so much from this place, and feel fortunate to be able to access it.

A man called Joe is a temp manager at this pool. He is rude, arrogant and has zero people skills or respect for customers.
Somehow this place ended up being run (and probably owned) by YMCA, and I wonder if the YMCA management at HQ are aware of who they hired to run this family-oriented facility.
The place itself is lovely.

This is the best place for pools. It got indoor and outdoor pools. Outdoor lanes are 50M and indoor once are 25M. In indoor their is additional pool and lanes for kids. Indoor lot of water area belongs to kids for playing in water. Also the lanes are more. Many lanes are occupied for various classes and training but still enough for walk-in people's. Onsite cafe and gym facility is also available. Only tough part is commuting if you don't have car as on weekends the buses don't run frequently.

We are very disappoint by the way that one of your life guard treated our family!

My wife and our 3 children when to the pool on Thursday 5th December around lunch time. My wife was looking after our youngest child and our other two children aged 5 and 8 are competent swimmers for their age (they swim daily at home).

When they were in the indoor children's pool. Your life guard SCREAMED AT and KICKED our family out, because all our children are not within arms reach.

I understand you have a duty of care for your patrons, however, the way your life guard treated my family is beyond appalling.

A mother looking after 3 children is hard enough, having to tolerate the abuse from your life guard in front of our children is disgraceful.

You can contact me further to discuss this situation.

My family are using this centre for years and always enjoyed our moments however I found the stuff sometimes act a bit snobbish and hesitate to act more friendly. I think for the family oriented centre such as this centre it's important to management to work harder on their stuff attitude.

I liked going there though it got very crowded. The swimming is family oriented so lots and lots of children and parents at certain times.

Their fees are relatively affordable and I really hope they keep it that way so that people can easily access fitness activities.

They have really poor customer service, which I discovered later on, hence the low stars.

Be careful when applying for membership online. Their system tends to charge ten times the amount as they should.
I have visited and contacted the office to apply for a refund but they just keep ignoring me.

Decent place, could however definitely do with much more facilities and equipment, especially with the high membership fees they have. Customer service here is lacking heavily. Almost all staff members have basically zero concept of customer service, especially at the reception. As a former member who was coming here for years I never seemed to get much help when inquiring about things or sorting out my membership and there was really never any kind of acknowledgement upon entry or exit of the gym, such a simple "hi how are you" or goodbye etc. I'd only ever occasionally get stared at like some freak if that counts as acknowledgement? Definitely prefer the customer service and kindness of staff from other gyms such as Fitness First.

Nice pool just poorly managed. How can you close 3 lanes for squads (Tues+Fri) with 2 people in 2 of the lanes and public with more than 15+ people is squashed in 2 swimming lanes at the busiest time? Good way to loose regular customers!
Well the response given below does neglect that one public lane is a wading lane and the disproportion of the number of people. Even a squad of 4 people at different level does not need 2 lanes.sorry!

I registered my 5 years old son for swimming 1 year ago, it took him almost 10 months to progress to the next level (while I could only see slight improvement in his techniques) and then for 2 months since we changed the coach he's only swam 1 time and no one cared to build a relationship with him or help him to cope with the change.

I asked for changing the coach but they put me on the waiting list and didn't care to contact me back!

1 coach vs 4-5 children 30 minutes training that's almost spending 6-7 minutes with each one how would they learn!

I eventually opt-out of the training there because I've been wasting my money.

Fantastic and friendly staff members. Clean environment one of the best pools in the area. The cafe staff are friendly, good coffee with the right price.