Hornsby Toyota

Just bought a second hand Corolla from Hornsby Toyota and had such a great experience working with Shane and Michael. The team helped me find, buy and service the car so quickly and for a great price.

From the moment I stepped into the showroom to the day I drove off in my new car, the dealership staff provided top-notch service and made the entire process seamless.

Can't thank you enough!

Purchased a used Hilux from Hornsby Toyota. Traded in my old car as well. Great service received from Michael Veith who was brilliant on the day. Thankyou Michael and highly recommend.

We love Hornsby Toyota. Great service depart and super friendly sales staff that go above and beyond in every way! Highly recommend!

Good staff, great service, both from the staff and the service of my car. I really appreciate how they did a small detail on it before giving it back. It's also nice to just chill and have a coffee while you wait for a service to get done

Huge thanks to Paul, Tim and Brent at Hornsby Toyota for getting me to this “Oh what a feeling” moment! I might have pestered them a bit during my 562-day wait, but I always received an honest response (even when Paul had no new updates). 250kms on Day 1 in my new gorgeous REDRAV and I can confirm 100% that it was ‘worth MY wait”!

I contacted Hornsby Toyota dealership for the failure of my car's seatbelts, so I was passed to service dept and in the middle of my talk they hung up the phone! (can you believe it? !). I contacted again, this time they connected me to their workshop and the guy behind the phone said we can definitely help and said I still have warranty but they're not sure if this fault is under extended warranty! So he said "I will connect you to another person" and the phone was hung up again! Is this the QUALITY the Toyota advertises? ! I definitely will not buy any Toyota anymore and tell my terrible experiences to anybody and anywhere about terrible Toyota dealership services. Both their cars and services are terrible! My car is under 70k and my radio unit failed 6 months ago and they didnt fix it because of not being under warranty and now this experience.
You will lose your customers and any dissatisfied customer will discourage so many other people

Now driving a fabulous 2017 Toyota Yaris!
The advertised price of a 6-year-old Toyota Yaris (Hornsby Toyota) caught my interest on Friday, 29th July, 2023, and I wondered if it was worth buying. Two days later, my car loan was approved. The next Friday, I drove that same car out of Hornsby Toyota’s showroom, a happy customer!

NEVER GO HERE! I got my first service done here. I picked up my car and once home saw that they had damaged the rear bumper. I called the next day. They said it was existing damage and they had photos of prior to my service. I said great email me a copy. They said they didn't have photos. They said they had a damage report. Again I said great email that to me. They refused. I went and saw the Service manager. He produced a damage report that had a X on the area I told them about and an X where there is no damage. I pointed out that they have not got an X for the scratch from a car door or the small dent on the report. DON'T SERVICE YOUR CAR HERE unless you don't care if they damage it. Zero stars. I had to take my car back because it started to leak oil from this service. They did fix that with no hassle - one star for that.

I've purchased 2 vehicles from Shane and the team at Hornsby Toyota and I couldn't be happier with their service and products. The whole team is very genuine, knowledgeable and helpful. A special thank you to Tilly for your assistance on pick up day. I highly recommend the team at Hornsby Toyota if you’re looking to purchase a car and I will be back again when I’m ready to upgrade!

Francis was very helpful all the way through the process. He even went out of his way to answer my general questions even though he knew well it was not going to result in a sale. I will definitely come back to this dealership for my next car.

I'm very satisfied with my purchasing experience at Hornsby Toyota. Humberto was a pleasure to deal with. He was very knowledgeable about the vehicles I was interested in, friendly, courteous and clearly explained the terms and conditions of the contract.

Had my 2008 toyota prado towed in for inspection for the all to common cracked piston. Google it or join the facebook page if you wish. Car had full service history and only 128k kms. Was lied to on multiple occassions by everyone from the general manager, spare parts manager to the service manager.

They all acted their part perfectly saying they had never heard of the issue before. Problem is my friends car also had same issue at same dealership and spoke to the same people who told me they had never heard of it. After a compression test it was confirmed as a cracked piston. Was fed dribble like its a 14 year old car, but keep in mind pistons arent a serviced item and need replacement. The car died at 128000kms with stamped logbook servicing and they refused to help me. Many dealerships offered to fight on the customers behalf and have had success with Toyota Australia, but not this dealership.

So after multiple lies, incorrect information contradicting toyota service bulletins i had the pleasure of no car for 2 months, spend $9000 for a reco engine fitted and a reduced value to sell when u mention "reconditioned engine"

I will never step foot in another toyota dealership (we were a toyota family with 2 prados, 5 previous corollas and a fleet of hiluxs for a landscaping business). No more renewed hiluxs for fleet vehicles and a cancelled 300 series landcruiser order. I know toyota dont car and it wont make a dent in their bottom line, but pistons are meant to last the life of an engine. If less than 130k kms is an expected engine than i guess they clearly arent "unbreakable". Wasnt prepared to spend $22000 to fix toyotas manufacturing fault.

Facebook: Toyota Prado and Hilux Class Action.

Bought a Corolla from this dealership, came with obvious external damage that Bruce from Hornsby Toyota swore (with a handshake) would be rectified the following week. Then proceeded to ignore my repeated calls and emails for months - a complete and utter lack of professionalism. I would discourage anyone from doing business with this dealership.

A great experience. Very kind and helpful staff. Because of the supply shortage, there is a delay in delivering cars but they keep me updated on each step.

Long wait for a new RAV4 (with which we are very happy) but that's a Toyota rather than a dealership issue. Courtney kept us informed and was always friendly, courteous and professional. Happy to recommend her and the Hornsby Toyota team to anyone considering purchase of a new Toyota.

Extremely professional and welcoming team that go above and beyond to ensure customers are given the correct information and a great experience.

Service department were fantastic in helping me get my Rav4 serviced
Martin was fantastic and attention to detail fantastic - highly recommend these guys

Great experience, good communication with Kenny and Chris, both were absolutely amazing and made this purchase a real pleasure. Even thought I am closer to other branches I am happy I went to Hornsby.
Thank you again, loving the new car.

I drove my second hand mistubishi Lancer sedan for 8 years and having to separate from it was the saddest thing for me, but I knew it was time. The most nervous I felt about purchasing a brand new vehicle was the affordability, but after much research I noticed that buying a brand new car was better than getting another second hand car. This was my first time looking to Toyota. I watched you tube videos from the renouned critics and all the comparisons to other car brands. Most things made sense but it wasn't until Elijah Rayward at Toyota Hornsby took me through all the features that come with Toyota SUV vehicles that I felt I was making the right decision. He was knowledgeable about each product and the production behind it, he let me test drive the Toyota chr GXL AWD SUV. It was all just easy and he explained everything in the simplest way so I could understand, from the vehicle properties to the financial aspect of purchasing a new car. Picked up my baby on the 26th of May and I'm obsessed. Thank you to Toyota and to Elijah for your efforts, time and kindness through out my experience.

We purchased a demo model Toyota Yaris Cross at this dealership and had a great experience. Nothing was too much trouble (even when our 3 year old wet her pants whilst sitting on one of their chairs - yikes!). Service was fantastic, everything was very easy. There was no pressure at all and every question we could think of was answered in great deal and with total openness. Highly recommend this dealership, thank you!