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Gigi's Pizzeria

Address 379 King St, Newtown NSW, Australia
Phone +61 2 9557 2224
Hours 17:30-21:30
Website www.gigipizzeria.com.au
Categories Pizza Restaurant, Vegan Restaurant
Rating 3.7 77 reviews
Nearest branches
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Gigi's Pizzeria reviews

77
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Aron
10 November 2018 10:04

Best vegan place in Sydney. Awesome atmosphere, great staff and absolutely delicious food. No bookings accepted but the wait is worth it.

leonard
09 November 2018 19:27

Amazing food and good table service. Staff very helpful when choosing from the menu due to allergens. Really nice vibe and great music.

Madeline
07 November 2018 14:24

Very disappointed. I have been twice before and loved the place, so was excited to celebrate my birthday with my family here.

Very long wait, over an hour, even though we got there early, around 6: 20pm. I understand the place gets busy, but there was no communication from the staff around wait times, and no waitlist was ever produced.

Once the table was ready, we had been crammed into a corner probably suitable for 6 people when we had 8. Two of our group were pushed against a wall, with very little space between tables and main walkways.

Service was initially good and attentive, but table water was not offered initially, and follow up drinks were not even considered - many of us wanted a second drink, and would have ordered if asked.

Once the drinks were delivered, maybe 15 minutes after we ordered, our food orders were taken, with another 45 minutes for our first dish to come out. This is where bad turned worse. Only one dish came out at a time, with 10-15 mins between each person getting their plates. There appeared to be some confusion with the chefs regarding our order that was visible from our table, but again, no effort was made to communicate the state of affairs to us as patrons. We had to ask about the last dish, when then took another 10 minutes to come out, with all the other plates on the table clear. No apology.

Throughout the experience, we were not followed up on, none of the waiters asked if we were waiting for any dishes, and at one point another tables order was attempted to be delivered to our table, again no apology.

Once we went to pay, we were then asked for a tip by the lady on the register. A bit offended that the level of observation of floor staff and managers, and in turn the communication between the team, was so poor, but what else should we have expected. It was endemic with the calibre of the night.

It saddens me that this experience was so terrible, and I am embarrassed that my parents and family came here on my recommendation, and were met with such poor service. I hope this helps in some way to improve things for this restaurant, because the food is decent and the atmosphere is mostly positive inside.

Good luck for the future guys.

Debbie
05 November 2018 23:11

Appalling service, sub standard pizzas. Would not go back having waited 50 minutes for our pizzas to arrive. Three pizzas came out 10-20 minutes after each other. Staff and management particularly rude.

Barry
04 November 2018 13:27

Mate, best pizza of my bloody life. I eat here all the time, and its just the best. Top tip: Get there early (6pm) for quick entry, but if ya gotta wait in line, it's 110% worth it. Made me never wanna have Dominoes again that's for sure! Plus, everything is vegan, how fair dinkum is that? Bring ya sheilas here or take ya nan who won't even know it's vegan.
- Baz Mack

Daniele
03 November 2018 20:52

Had to wait for almost 2hr for a group of 15. Understand they don't take reservations but many other people were let go through while we waited from 7 till 8.45pm.
Pizza was good though, my suggestion is to offer an alternative to all the vegan option, just in case someone feels like a margherita.

Elissa
01 November 2018 5:00

Delicious pizza and you can feel good while you eat at this sustainable vegan restaurant:)
There are no reservations so get there early as the line grows quickly. Limited wine options.
Highly recommend the truffle pizza, also personally loved the calzone.

Maria
28 October 2018 5:36

No water was offered to us and when we asked for it a glass covered with lipstick was given to my friend. We paid by cash and each of us put their share but to our surprise waiter didn't bother to bring our change assuming they got 11 dollar tip. When we asked for our change he told us to be clear about our intentions next time. Sorry but we come from Europe and we expect the change to be returned, if we happy we will leave you a tip upon leaving.
Food and beer is great but some good manners are needed too.

B T
21 October 2018 2:12

This review is not so much about the food but the service. Freezing cold nights and you have customers waiting outside until their numbers have all arrived. What a joke.

Gigi
20 October 2018 19:08

If you haven't tried their Tiramisu you are living the wrong life. Also I'm not sponsored despite same name lol. Excellent vegan pizza and starters, cocktails were great!

Cristina
20 October 2018 2:34

I'm not vegan but still loved everything we ordered. Focaccia and parmigiana are really good, and all the pizzas are delicious.

Michelle
18 October 2018 20:16

I am not in love with the pizza here (although you can't deny how packed the restaurant is every. Night) I do, however, enjoy some of their entrees, the calzone and the desserts. ESPECIALLY THAT TIRAMISU! I haven't had a good tiramisu since before going vegan!

EDIT: I usually have an ok experience but tonight was the worst. Waiter was obviously sick and tired of serving, and it showed on his face as well as the lack of welcome. Waitress accidentally backed into him as he was walking past and there was a moment of tension that felt uncomfortable to be around.

They changed the menu slightly and the olives offered from the entree page were incredibly salty. The rocket salad was hardly flavoured with anything else but olive oil (I had to wipe my mouth regularly, and big slouches of oil were seen on my napkin). The only items ordered that my partner and I enjoyed were the calzone on special and the tiramisu. Except we had to wait 5 mins with our hands in the air waiting while another waiter 3 tables down was chatting and wouldn't acknowledge us. The waitress was behind the kitchen. They were obviously working, but by that time of night, there weren't any new orders as most customers had been there for a while already and it wasn't bustling (we were seated right at the entrance). We ended up ordering our dessert by walking to the kitchen to get service. The highlight was being asked for a tip during payment. Sorry, but a tip is deserved when service is regular, and friendly throughout our time there NOT just when we're paying.

Abbie
12 October 2018 6:11

The BEST vegan pizza in Sydney. Love love love this place, recommend to anyone who wants to take friends and family who aren’t vegan, out to dinner. My favourite is the calzone on the specials board.

jasmine
11 October 2018 19:08

I was already going to leave this place an amazing view just based on the food and service but that was before my partner asked me to marry him while we were eating here (spoiler, I said yes!) But what entailed at the hands of the staff here after makes me want to write this review even more! A lovely waiter was quick thinking and kind enough to capture the moment by taking a photo and the restaurant was so lovely to celebrate with us and bring us Champaign and dessert. They made an already memorable experience that much more special by being so thoughtful! Special thanks to the waiter that captured the moment for us to keep and to the other staff and talented chefs that prepared such amazing food! We will be back when we next visit Sydney! Thanks a million!

Jay
11 October 2018 14:15

I initially didn’t have high expectations as I thought cheeseless pizzas were blasphemy but they are AMAZING. This place completely makes up for the lack of cheese and meats by bringing out all the rich flavours of the vegetable toppings. I highly recommend the pumpkin foldover pizza. The pumpkin filling is extremely creamy and to die for!
The atmosphere was very cosy, perfect for a night out, and the staff were all friendly.

Giuseppe
30 September 2018 13:39

Worst service since longtime, waited over an hour for food after an hour of cue, no one seems to cares about our waiting time. Also mistaking orders. Might be a good pizza but not worth the time.

Daniel
22 September 2018 10:44

Service was pretty good, to be expected from such a busy location. Expect a queue, but this moves quickly and is worth the wait.

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