Fitness First Willoughby

Bad service. They change staffed hours randomly so they kick you out early if you don’t have the 24/7 card. Also whirlpools and sauna are out of order all the time.

A large gym with lots of machines and classes but I didn't have the best experience. The class I tried to get into on a Sunday was already full, despite arriving 5 mins early, and then the first exercise bike I tried to get on was broken! At least there was plenty of parking.

Good facilities. The equipment is nice and well kept. Parking spaces a little small, but plenty available. Friendly staff. Quite busy, but lots of space.

A lot of the equipment is broken or missing - and has been like that for months or years (e.g weights and cables, handles, bands, the sound systems on most of the aerobic equipment, and most recently the card machine- which means that if you lose your card, you can’t have another one - ie can’t access 24h, even if you have paid for it). If you complain, the staff will openly tell you to go to another fitness first. There is no timeline for repairing the equipment ‘maybe next tax year’. Parking is terrible when the gym is busy - I have had to go home a few times because of being unable to park. I would strongly recommend against joining this gym, it is very poorly managed.

Most staff don’t pay attention or bother to say hello when you walk in these days. Quite a few just lounge around on their mobiles also.
A lot of the cardio equipment seems to be broken most the time, bikes missing straps, treadmill belts skipping as you run and so on. A lot of is also out dated compared to a lot of other FF gyms.
The showers (Men’s) are awful. They stink, there’s mould and there’s always strange small flies and other insects in the showers also. Surely this needs to be sorted out.

It is very spacious - I love space! And there are cubicles with doors on them in the changing rooms, FINALLY someone thought about that not all of us are comfortable changing in front of others. Thank you!

Have had the most disheartening conversation with Willoughby Fitness first gym manager When I tired to communicate that Fitness First wasn't a comfortable gym for myself and I didn't receive great customer service and my overall experience at Fitness First hasn't been enjoyable and I do not want to continue my membership - He thought screaming and being aggressive would be the professional way to handle the situation which just left me in tears.he then told me to stop overreacting. I was in disbelief that a manger would even consider talking to someone like that. I just wanted to resolve and talk to Fitness First about resolving my issues and did not come into the conversation expecting to have the reaction that he gave me. Every time I seem to talk to someone about cancelling they seem to automatically get their defense up. Would think large companies like this would invest in training their staff with great customer service so they didn't have these issues.

Amazing gym with ample parking! Staff is extremely friendly and always on point with the greetings. The cardio equipment is a little dated but still well maintained. For weights they have a massive selection of free weights and machines, it makes a great workout if your focus is strength and conditioning. Classes offered here will keep you motivated and the instructors are pretty nice. The change rooms are pretty premium and alwaya kept tidy, shower area well kept as well. The pool/steam/sonar/spa are great as well. Overall this place is really lives up to platinum branding. Wont be disappointed.

Spacious and bright with an enormous array of equipment; it's a great venue - and now with 24h access! Always friendly staff and knowledgeable instructors on hand for all fitness levels.

You pay for a membership which is not cheap and some equipment dont even work and refuse to fix it

The best sauna & steam room in Sydney. However, an old pervert man is there all the time in the evening. He stays there hours and hours staring at girls. So disgusting.

This is my favourite fitness first gym. The location is impressive and the atmosphere is terrific. The staff and trainers are friendly.enjoy going there.

This is the best Fitness First I have ever been. It's huge with lots of space, not crowded, equipment are in order and has a nice parking of its own.

This club has really facilities including 2 sauna rooms, two steam room, and two Jacuzzi pools.

Still my favourite gym of all time. I've been to a lot of fitness first gyms in sydney and this one by far is in my opinion the best because it is a well spread out gym where you will always get a chance to use a machine or equipment. After a good workout I always find myself swimming at the end at the pool there and then relaxing by using the space, sauna and steam room. Some areas to work on is their maintenance on the spa as it seems to have been out of order intermittently throughout the years which I'm sure is being worked on but I know there has been some disappointment in that with other gym members. Hope this helps!

Fantastic customer service and amazing facilities. Can see why it's the best in Australia. Just a shame there seems to be a bit of a lack of communication/ understanding when trying to sign up. Still, highly recommended.

Where do I begin? I'm a Membership Consultant for Fitness First Kings Cross, so my job is to sell my own club and know all the other clubs around my area, but I live close to and train at Willoughby on my days off work.

I've been to many Fitness First's and many other gyms, so this review doesn't come lightly. The service, facilities, cleanliness and vibe at every single gym is different.

THIS is a gym I would call a Health Club! Parking for members, that's a start. Walk through the door to a beautiful reception team, greeting you with a smile and a "Hey, how are you? ". The lockers are many and well equipped with single person changing rooms for more privacy. Showers are plenty, with instant hot water and a waterfall-like showerhead that will make you despise the one you have at home.
From the bathrooms, you have access to the Sauna, Steam room, Spa, or the other Spa, the L shaped Swimming pool with lanes on the long part, and a casually chill area on the short.

If you've come for a workout, then you're in the right place. For classes, they come equipped with many studios for many different classes. I don't personally do classes, so I can't comment much further, but from the look of them they are well equipped.
For cardio, plenty of machines to accommodate even the busiest of times.

Let's talk about weights. 2 floors, tonnes of weights. New machines, and lots of them. There are so many I haven't been able to use all of them, but they are well looked after and members here seem to have a great culture of keeping this place clean and tidy. That's something most take for granted.
Great use of space, including pin-loaded and plate-loaded machines. The Olympic weight rack comes equipped with platforms for the heaviest of deadlifts.
In all honesty, there is too much to cover, so I will finish off by telling you about their benchpress set up.
The benches they use for bench press are not only new, but fantasticly designed so that when you're unracking the weight (arguably the most dangerous time in the exercise), you can actually move the bar over your chest before lifting it off the rack and holding the full load of the bar. This is extremely important for shoulder health and it WILL keep you alot safer than conventional bench press set ups.

I hope the management and staff at Willoughby keep up the great work, because I walk 30 minutes to get to Willoughby FF from home, rather than 3 minutes to Chatswood FF, simply because they are 10x better.
Well done guys!