Fitness First Willoughby

Since I start going to Willoughby's club, the spa is not working! More than 3 months. Every second day one of the equipment stops working. Also the saunas, so we are paying for platinum (!), and getting nothing!

Fitness First chatswood & Willoughby are my go to gyms. It is the instructors & community members who make it a good gym. I always feel welcome, the instructors are of high calibre and together with the supportive staff and gym members made this a good community work out place.

The manager called me to sort out a problem with a personal trainer. Manager handled the situation well. Friendly staff always say hello. Only problem is the music which nearly puts me to sleep.

First time trying reform Pilates I was unsure what it will be like. Am lucky to try the very first class with instructor - Bernadette
She is most patient and kind teacher.
Now I am totally into reform Pilates due to a great and professional introduction to the class.
Thank you

The gym features 3 floors (one cardio, dumbells stretching equipment) and the other a weight room with a good amount of equipment. There is also a Physio, masseuse, beauty therapist and meeting room facility - although I have not used these services. Great that they are there. The staff are really friendly and are happy to help with anything. The gym also features a 3 lap pool, plus recreational pool area, steam rooms, saunas, 2 jacuzzis, change rooms, showers and locker rooms. (An infrared sauna would be awesome) I went to inspect initially just to sign up my son and was pleasantly surprised that 14yo upwards can join and most importantly there is reformer pilates! I have tried FS8 and KX Pilates, and the Fitness First version is better than FS8 by far and on par with KX Pilates and only a little extra per week membership to include the Pilates. Amazing! The instructors are attentive, have great communication skills and genuinely take an interest in ensuring correct form and that you get the best out of every Pilates workout. For me, the Pilates alone makes this gym membership for me great value.and in addition there's the pool area and all the other classes! I was successfully upsold and purchased 2 discounted 45 min PT sessions, which I accepted thinking my son would need it to get him started and to learn how to use the equipment properly and how to act in a gym etc. However I had no intention to continue beyond the promotional 2 sessions. After completing a questionnaire, we were connected to a PT, Jeremy Sarka. He took the time to get to know us and our needs/goals/objectives and he has excellent communication and customer service skills. Jeremy has created programs for my son and I, and although I had no intention for PT, we have continued with Jeremy with regular PT sessions as it is benefiting us (especially my son) enormously. It has been the best initiative for my health and well being, and I am so grateful to have found Fitness First Willoughby. I agree to some extent with the other reviews, that cleanliness could be improved but I think that is also a function of the age of the gym. It is hard to make it shiny when it is physically older and there are some maintenance matters that could be improved (E.g. The gym equipment, and change rooms), however taking into account the inclusions (classes, 2 floors of gym equipment, pool, sauna, jacuzzi) it is a great gym for my family and I for the price paid. 4 stars but with a little more attention to cleanliness and maintenance, this gym could easily be 5 stars.

I have been training with weights for 40 years, I have never trained in a more pathetic, uninspiring gym ever. I cannot understand how they can call this a Platinum gym. The floor space is huge, it is sparsely equipped, with very old equipment, it also has a very poor selection of machines, that are not well maintained.
I am only training there as I lost my license and the gym is within walking distance. So, I train there from desperation, not from choice. It would be nice to have a gym that I would like to train at close to home. This gym, falls short in every possible way. It is also way too expensive for the equipment on offer. It seems as though more money was spent on the change rooms than on equipment.

The worst ever customer service and not recommend.
They didn't respect to the customer.

It's a really good club with swimming pool, SPA and Sauna rooms. Big space and not too busy. Would be great if they can update some equipment and spend more time to clean and organise wet and weights areas.

Big gym but no air conditioning or fans or ventilation after hours and public holiday no fresh air

Very poor customer service. Cancelled my membership and was charged for the next 6 months. I rang the club multiple times during this and the manager was never available. Multiple emails and calls, with no response. I ended up having to go in to speak with the manager who informed me that it was a head office error but no refund was able to be provided. Very convenient as they'd already charged me. Was a member for many years, wouldn't recommend joining to anyone

Good equipment. I especially love that there is a pool, spas, sauna and steam rooms. However, the changing rooms, especially the showers, and the pool area, including the sauna, steam room and spa are ABSOLUTELY FILTHY. It makes me feel sick just looking at the amount of mould everywhere, let alone having to walk, sit down, have a shower etc.in this disgusting environment. Surely a place like Fitness First should be able to afford cleaning their premises properly.

Asked staff to sign up for a 3 month membership, made it extremely clear that I had no intention to stay beyond that date. Instead was signed in for an auto renewed contract that charged me for 3 extra months, and was near impossible to sign out of. If you aim to sign up for any brief period reconsider.

Good work FF Willoughby. Your reception team are amazing, friendly, customer centric and professional. Well done

Men toilets/showers seems to have not been cleaned in ages

There are mold and dust everywhere even around things like light bulbs above showers out of all places!

Its very unfortunate that hygiene wise this shower/toilet area are not so clean that one would rather shower at his home.

Prepare to pay an extra $10 a week due to their debating outsourcing system being trash. Often seems that it doesn’t recognise the same credit card I’ve used the past 9 months which always has money accessible.

Any time I’ve raised this issue seems as tho it’s always either my fault or my banks fault.

Terrible. I’m here at the moment and there are very loud alarms sounding on/off constantly.

Perfect gym, filled with a variety of machines, free weights and all. Very clean and pristine area, and recommend investing in membership here. Also, the staff are great people and are really kind to answer any questions you might have.

Really big and good, but I swear the air conditioner doesn’t work on weekends, feels like a sauna in the upstairs free weights room

Once they con you into joining you can't cancel- they just keep taking money from your account and not returning calls

Above average gym with huge weights area, small pool sauna spa. Have just started Pilates reformer which I can’t do as I have low blood pressure and it will give you a head spin! Classes are good but new timetable sees a reduction in floor Pilates and they have taken away the crèche! So try Willoughby Leisure if you need it