Fitness First North Strathfield 24/7

This review is for my experience with Kiara - she is the best personal trainer! She assessed my fitness goals and tailored a training program especially for me. She is caring, encouraging, informative and makes it fun to work out! Thank you Kiara:)

The worst fitness first IV been too. No one to greet you at the door.
No weight to share among the gym. Small, lots of leaks in the roof from the rain, floor slipary and dangerous when weight training.
Over all experience 0.1 out of 10.

The gym has what you need overall but machines need to be better maintained or upgraded. The ceiling in the room for most group exercises is leaking and has a lot of what appears to be wet, mouldy patches. There have been times where water droplets are found on the ground too which is a real safety hazard. The ceiling has been like this for well close to half a year from what I've seen, if not longer and I would have thought something would have been done by now. Do our membership fees actually go towards maintaining the quality of our gyms?

The gym was old and dirty. There was no urgency from the staff to keep the place clean.

To top it off; I cancelled my membership within the comfort guarantee in the contract and they still charged me.

Have seen sauna with cockroaches 3 times, let staff know and nothing is done. Not hygenic, unclean, do not go here

Decent 24hours Fitness First in the inner west. Parking limit sometimes is a trouble on site. Gym requires more cleaning.

Worst gym experience. Unprofessional and rude staff from trainers to receptionists. Old and broken equipment. Dirty all round and never seen the club being cleaned or maintained. Someone below mentioned cockroaches, I too reported this multiple times. Don’t even bother sending emails or calling, you either won’t be responded to or your call won’t be answered. Not even your cheapest gyms deliver such a poor experience. Save your money and go to one of the many surrounding and more affordable gyms.

- Old and poorly maintained machines. Machines have been “out of order” since the 2021 lockdown and are still broken. It has been 4 months… Surely repairs don’t take THAT long.
- Constantly leaking when it rains. Areas of the gym now smell of mould.
- Apparently the rain “messes with the 24/7 access” so you turn up out of hours to find that you can’t get in. Zero communication from the club which is incredibly frustrating. This has happened on numerous occasions and when asked there is no timeframe given about when this will be fixed.
- Equipment is never put back in it’s place. You spend half the time walking around to find what you need.
- This gym is filthy. I wonder how often the cleaners come. I only use the bathrooms if I’m desperate.
- When issues are communicated with staff, I always get the excuse that it has been raised with management. When I call the gym to speak with the manager, I am either on hold for 30+ minutes, only to be hung up on, OR I am told that the manager is “with a client and will call me back”…

There are so many other gyms in this area who are offering 24/7 access with clean and well maintained equipment. I don’t understand how they manage to get away with so much… Absurd. I have tried calling the 1300 number and sent emails with no response. I’ll be interested to see if the gym responds to this post.

The Zumba class was unbelievable. It was so much fun with Sammy so I'm going to make an attempt to go again

TLDR; Worst gym experience ever.

Like some of the other reviewers, my partner and I had an incredibly unpleasant experience with the manager. We have the normal access cards so we can access the gym during staffed hours (until 4pm on Saturdays).
1. We were refused entry at 3: 30pm because the manager told us that there were no staff, even though there were clearly staff behind the counter.
2. We offered to pay to upgrade our cards for 24/7 access but were told they couldn't.
3. Another staff member let us through, but was forced to chase us down to tell us that the manager was kicking us out because he was in a bad mood that day.

The gym itself is dirty, messy and the machines are in poor condition. Please don't make our mistake - go to another gym. We have been to so many other gyms across Sydney and have never had to deal with such rude, unprofessional behaviour.

I’ve never been comfortable going to a gym until I came here. The staff are lovely and helpful. The ladies in the Creche make my little boy feel safe while I exercise and everything is always super clean. I love coming here!

This gym never picks up phone calls or answer any emails! I have been waiting on the phone for hours and emails were sent many days ago with no reply.

I don't have an option to give "0". Else, I would have given 0. Customer Service and Especially Manager "Rushit" at North Strathfield is very very bad. They don't treat the customers properly. They are good until you join them, post that, they don't care. And, when you want to cancel the account, they will treat you rudely. I personally experienced this.

Convenient for me in terms of proximity and car parking. Neat gym. Not overly busy during the day on work days.

Update your opening hours.

They randomly stops opening 24 hours without any notice. Apparently they sent out a notice which I didn't receive. So I asked to send me the notification in future but they told me they dont know how.sad sad sad sad sad.

Gym itself is not too bad.

Hello All,
Good day!
One of the worst and pathetic gym in north strathfield.

Before I get into the details and no matter what the situation is. I am very disappointed and hurt by the words and the rude behavior by your North Strathfield manager "Rushit Sheth". He has used words like "Get Out" from the gym even i am a member of the gym from last 7 months.

No hygiene
No cleanliness
No proper timings
No proper notice
Most of the time equipments are out of order.

Terrible nobody helps me I have been paying 50.60 fortnightly when initially they were 40.60 I have complained but they never give me a solution and they say they will return my money the following month, they also do not allow me to cancel my membership due to false advertising

Some equipment could be upgraded, or T least have the instructional stickers replaced. Everything works and its a good space with upstairs cardio. I don't like the room for classes as there is a hugepole in the middle and the room is too wide. Unless you get a spot front middle itshard to see what's happening

Worst gym, worst customer service. They charge the highest price, but they give you the worst service. Got some trail card when I joined the membership, the girl said I can ask my family and friends to try. When I give one to my brother, he was told not allow to use it.

If I could give 0 stars I wold. Equipment is often out of order, and the rest is in poor conditions. I only joined for the classes and I’m always waitlisted. Additionally, customer service is poor. I agree with the comment below: Avoid at all costs there are much better options.