Fitness First Mosman Platinum

Ex member: signed up to mosman despite living on the northern beaches. Called the gym 40 times, never once answered. Told I was still on contract many times despite finishing my contract.

Never given a straight answer when my contract finished. Wasted hours and hours. A pyramid style system where you are given the run around, despite paying them thousands.

Do yourself a favour don't sign a contract with these guys. No service.

I have recently returned to Fitness First and am so glad that I did. I always enjoy the facilities at my local FF and appreciate how easy Simon made it for me to return. Highly recommend.

*** Update - the gym needs to crack down on the knobs sitting on machines not using them but playing with their phones.
Also the other knobs who in Peak time tie up 2-3 machines with varying bits of clothing so they dont have to wait for anyone.
Big crackdown needed and its not just at this gym.

Some of those 1 star reviews are laughable.
Entitled to their point of view just as I am entitled to laugh.
Whingers these days.
Its a big gym, lots of room, lots of machines even ones for biceps.
Staff no different to any other retail. 9/10 are nice and acknowledge you and now and again cold person but they dont seem to last long.
Been going for over 20 years.

Should be able to sign in with in an app pass. People don’t carry wallets/ plastic anymore. Please invest in your gyms FF

Fitness first mosman is amazing and it all comes down to Connor. Connor greets everyone at the door with such enthusiasm that I often wait until he starts his shift as his motivating greeting gives me enough inspiration that I can i skip my pre workout, which actually saves me money! (Thanks Connor)

But this is what makes Fitness first mosman so unique, people like Connor, who take a holistic approach to fitness rather than just try get you to sign up to the gym.

When I was first getting into to the gym, I was putting too much weight on my bench press, going for a 1rm of 140kg.
Very luckily, as I lifted it off the rack, Connor had been doing a routine inspection of the gym floor on his break, which he likes to stay involved even when not working!
Connor saw me lift off this weight, and, as a trained sports scientist, calculated the weight was to much for my frame. I had a similar realisation as the weight came down on me, I couldn’t get it up!

Connor unfortunately was already carrying a dumbbell that was left on the other side of the gym (cleaning up on his break time, amazing) and there is a no dropping weights policy if it’s not in the free weight area, so, carrying the 40kg dumbell in one hand, connor sprinted over, and caught the barbell that was about to crush me in the other hand!

I luckily escaped with no injuries, and, as connor also is an expert in all forms of movement, he was prepared to catch that weight and also received no injuries.

Furthermore, Connor is an active member of the community, which assists him in connecting with those who go to fitness first. Oh, the amount of times I have heard people say “Connor! Why don’t you run for Council? You would be so good at representing the communities needs! ” He always responds that his top priority is the clients of Fitness first, and he could never abandon him.

Furthermore, Connor actually understands that for optimum muscle growth, stress must be reduced, and so during extremely difficult uni terms, connor would do 15 minutes of tutoring while I am warming up, so i felt more prepared for my exams. This both added 1 inch to my biceps and ensured a high distinction in all my classes!

One star is far too generous. I have been trying to cancel my membership for weeks now and have been constantly let down by management - no one has returned my messages and emails to enact the cancellation and it’s almost impossible to get through to them over the phone. I never received a copy of my contract in the first place, despite asking several times. The weekend yoga classes which I joined for are appalling - the yoga teacher chatters incessantly for the duration of the class and is far below the standard one would expect. Beware of joining this establishment - not sure if they are just very disorganised or intentionally dishonest and unprofessional.

I'm a long time member of Mosman, in all my years as a member the gym has never been in such disrepair. Nearly all machines have some maintenance issue which never seem to get rectified even though the very "incapable" maintenance man is there every Monday. As for Simon the manager and his "hands off" approach, that is about as kind as I could possibly be about his management method. The gym would improve immediately with the removal of these two employees. Four emails sent to head office this month with complaints! Not one reply from the "we don't care management". You guys should be ashamed! This used to be the leading gym in Australia.

They are tottaly lost when it comes to payments, terms and contracts. They even don't know their own rules. One person from staff contradicts another person from the same team. Be VERY careful signing contract. Make sure the date for first and last payment is set up in system, otherwise they will be charging you indefinitely. Freezing account is not free as they claimed at reception, website says differently. Total mess or just a dodgy bussiness model.

Avoid this mob like the plague. Overpriced. Make it nearly impossible to cancel your membership.

Loved it here! Great range of kit, nice layout and good location. Plus Simon was amazing! What a guy. So so helpful in getting us the best priced membership for what we needed. He helped us on multiple days always doing his best to make sure we had everything we neeeded. Very clean changing facilities and we got some free bags so who can complain. Always a decent workout with lovely management at Mosman fitness first.

Messy gym floor with weights just left everywhere. Mostly old machines too. Disappointing amount of plate loaded leg machines. Bathroom facilities are great though.

Absolutely pathetic service. Took up membership on the 2/10/22 and told the person to cancel it at the end of Oct 22 however continue to be charged for service not being used. Can’t get through the manager despite calling 9 times however the manager keeps sending messages though the reception advising that membership will be cancelled and no further debits will take place beyond Oct 22. My account continues to be charged and no calls returned by the manager at fitness first Mosman.

Great atmosphere, fantastic trainers and great group classes. Amazing equipment and staff, love my gym

Fitness First Mosman has the BEST front staff - lively warm and friendly from morning to closing time

Great service from Connor on the front desk and Simon the manager. Helpful and great follow up on my issue. The new pilates studio is really good with lots of times available. Good booking system as well.

If you want to have a decent experience with a decent gym, do not join this club. The staff are only friendly and helpful when they want you to sign up. After that, good luck with any kind of service from staff. Now I can't even cancel my membership after making multiple phone calls and emails, absolute disgrace.

Fitness First Mosman has pretty much everything. I use mostly the weights on the lower floor and I love it. I rarely use the functional aera upstairs but I see that they have a quite good range of equipment.

Good luck trying to get in touch with anyone.

Walked it twice, got told to wait for a call back - No response

After getting overcharged called in and got told to email the manager - Email is blocked and can't even send the email.

2 people, 6 individual tries to talk to Anyone and 3 different methods of communication and still no one to respond.

Great gym and my PT trainer Ehab is the best!
Very professional, friendly and learning so much from him!

Be aware! To cancel membership is a nightmare, they do everything to annoy you! 3 times I went to the reception to explain, either they don't understand you or not want to, poorly trained staff! I still receive text messages about outstanding balances which I'd already paid, their system is a mess! They give you 28 days cooling off time and keep charging you! I feel like I'm being harassed!