Fitness First Castle Hill - Castle Towers

Manager of this fitness is very rude and arrogant. Don’t go there if something goes wrong they don’t help I had dr.certificate not to go but he told me you have to be permanently disabled to Cancel your Jim membership.

The management of Fitness First neglect to conform this PT, Sogand Javan Oskooei, to the rules set out for members. She invigorates her male friends to participate in ludicrous behaviour to threaten certain members for no particular reason. Her demented attitude is comical as she attempts to bother members to assert her dominance and herself as the proprietress of the gym driven by a jealously for no particular reason and it's evident that she requires significant medical help, whilst the management fails to interfere. Despite her belief that her boundless makeup and eccentric appearance symbolises beauty, a look in the mirror suggests otherwise.

Absolutely horrible. Half the TVs don't work. At one time there was no music or TVs on for about five weeks claiming that it was a technical issue. Even now the issue has not been fully resolved. Lockers are trashed, most are broken and don't lock when you tap your card.

I had a very bad experience. I always go to top ryde center, this is the first time i visited castle hill for Pilates class and I wasn’t allowed for the class as i was 7 mins late. This rule that’s defined by the instructor is not mentioned in my contract. I’ve never experienced this in Top Ryde, the instructors were so helpful and accommodating. Amy is rude and arrogant, doesn’t want to accept constructive feedback. Front desk have no customer service. Changing rooms are dirty.
There are plenty of other gyms with better customer service, don’t waste your money on FF.

Reasonable price with plenty of deals where you can get even better deals. A good size gym. But there are not many night classes for 9 to 5 workers.

Good gym with a lot of space and friendly staff. I enjoy my mornings here and the people are really nice.

Downsides would be its not 24/7 and the equipment/facilities are fairly old/run down.

Poor service, the staff have not fixed any of the issues in the gym for months and always come up with excuses anytime any one complains. Don’t join this gym save your money

Staff & Instructors at Castle Towers always helpful & friendly - class fitness classes the best anywhere

I had a personal training experience with Ahmad. He is an amazing trainer. Staffs are very friendly and helpful. You feel at home. Just need to maintain the bathroom and shower rooms.

This club has the nicest people both staff and guests as well as excellent equipment. The only reason it doesn't get 5 stars is the long standing issues with sauna and steam room not working over months.

I asked to cancel my membership and was told that I can use the facility until 8/Dec only, by two different receptionists. When checking my credit card another extra payment was deducted on 8/Dec which is for another extra week without informing me. At the time when asking to receive a reference in writing for my cancelation I was told, don't worry you will receive an email on the 8/12 which I receive only today on the 16th and then on the phone mr Lulu said our mistake but impossible to refund you and impossible to talk to the manager.
Worst customer service.

Pure negligence. Went in on the first week of October to cancel my membership which I’ve barely used this year because I moved. Was told two more payments would be taken out of my account and I wouldn’t have to do anything else to cancel. Surprise, I kept getting charged and apparently there is no record of my cancellation. Got asked which staff member I talked to, as if the onus is on me to remember? One staff member mentioned it may have been because of my contract, but I signed up in January 2018 so there should be no issue there. Poor communication between staff and poor customer service.

I have been going to Fitness First Castle Hill since it opened. They are very friendly, the instructors are very professional in the group fitnesses classes. There is a happy community feeling amongst the participants. The areas are clean and there is a great selection of classes. I am happy to recommend it.

It’s on 3rd floor. That’s the most important thing to know, if you are going to visit it in castle hill.

Completely horrendous management! Save yourself and don't get into a contract with them. They're an absolute pain. Bad enough the facility is so old and EVERY week another piece of equipment is out of order. The place always smells of sweat too due to awful ventilation. Just appalling all over. Good riddance!

They strongly advertised the steam room and sauna to me as it was the main attraction for me.
It has been 3 months and the sauna has not been fucntioning and steam room is operational 30% of the time.
I tell them that im tiref of waitinh for the repairs that i was promised and they ask for 100s in cancelation fee. Highly unprofessional and an unpleasant experience

No one ever put away their weights. Even staff during their work outs. Will leave the gym after my contract unless they fix this

Hard to cancel. Was conveniently charged the week’s payment ($30+) one day before my cancellation period ended.fitness first T&Cs are a trap. Beware.

Best PT experience with Alex Always professional, listens to clents’ needs, gets results and super fun! Very happy to train with Alex

Nice gym, open with a lot of natural light unlike other gyms that look like they’re in a dungeon. Very nice staff, I have never encountered any rudeness.
The things I would like improved are increased aircon in the cardio area especially when it gets busy because it gets stuffy quickly and the music playlist is not inspiring for exercise. Change this up, it’s really boring.
I’d love for the opening hours to go to 10pm on Thursday and Friday nights, it would be helpful.
Otherwise I recommend this gym