Bing Lee Blacktown

The store is ok. Sales are great. The courier is terrible. So impolite. For him, the best is stay home 24 hours wait for him, but he cannot wait you for more than 5 mins. Unfortunate, cannot buy from this store. Cannot buy things without delivery

Very good! Excellent service, knowledgeable salesman, very friendly and went above and beyond! Will come back!

I made a purchase from Bing Lee, Blacktown. When I got home, I found it difficult to put the product together. I rang Bing Lee, they were more than happy to help me. Their customer service was amazing, I will definitely be back. Special shout out to Julie and James for their help today. Highly recommend this store.

Great experience and customers service provided by Johnny.
We were shopping around for all the whitegoods for our newly built home, usually i am a minimum 3 quotes type however we were lucky enough to have Johnny assist us on the day and due to his friendly nature and knowledge of the stock & availability we decided to order all our goods from Bing Lee. Johnny also followed up regarding delivery dates, with a new build its not always easy to co-ordinate deliveries however Johnny made the process seamless.

True asset to Bing Lee, thank you Johnny once again.

Amazing place for buy any appliances. I went there on Thursday night for get coffee espresso machine. The gentleman looks after me and my partner very well and helpful. They also have a lot of discount when you in the store. You can use your AFTERPAY as well so awesome. I will keep buying appliances from Bing lee. Warm welcome and friendly service.

Wife waited 10 mins for someone to serve her she ended up walking out never will I go back I've purchased things in the past from this store

Not sure if it is me but this store seems under staff. You have look for someone for help. Once you find someone they are helpful.

Staffs were quick to offer help.

However genuine lack of knowledge of their own products. Low stock of items.

Thanh from Bing Lee Blacktown is a credit to your Blacktown store. Very knowledgeable on the products I was interested in, and his customer service was amazing.

Impressed with the entire process, from the salesman, Tan, to the installers and delivery guys! All very competent, professional, respectful and friendly. I bought an air conditioner and a washing machine on 20/4 and by 28/4, had been delivered, installed with the old washer removed and taken away with the greatest efficiency. Thank you.

Disappointed that item shown for sale was a white cooktop, stainless steel was supplied. Yes, the fine print identified the stainless steel, but the picture was not. Always read the fine print, we got caught.

Very helpful and prompt with my online click and collect order.responded under an hour for pick up, and even helped load it into the back of my ute. Thanks bing lee b/town

Bit of a drive now Rouse Hill is closed but cannot fault the team at Blacktown. Very helpful and great prices (got a grill for $250 which Myer had for $400). Good to see they are taking COVID seriously while maintaining their customer service.

Had one of the worst customer relation experiences. Bought a fridge Haier brand in 2020 May and in September this year - the compressor exploded.
After the inspection by the supplier - when I called the saleswoman who originally sold the fridge to get an update, she was rude and told me ‘You cannot call me every 5 minutes' what I was doing was calling her after 2 hours for follow up on her previous respond.
Mainly she did not have the best knowledge of the product range and she offered me by her knowledge a fridge that's a lower capacity than the fridge I originally bought.when I said they have to give an either equal capacity fridge or higher one she said the only other option is the refund of the original amount. When I asked to speak to a manager, they after discussing a while transferred the call to an assistant manager called and he said ' What I am asking is replace a Toyota to a Lamborghini '. That's how ignorant and rude those people were.it was not their product and whey are the retailer if the same does not exists they should get the other best option and replace to the customer.that’s how everywhere else works. Finally, when I asked to refund the money - they came back and said that the fridge they are offering is the similar capacity. Bing Lee Blacktown staff were extremely rude, the sales team's product knowledge was extremely poor and if by any chance the same capacity product does not exist - you will not get a replacement that value your original investment.

Bing Lee Blacktown were great when our dishwasher broke two days before Christmas. They called to clarify our order and had the new dishwasher ready for collection first thing on Christmas Eve. We could drive up to the store loading dock and the loaded it straight into our car. Thanks Bing Lee. I'm really happy I don't have to do the Christmas dishes by hand!

I was extremely happy with the service from the team at Bing Lee Blacktown especially when I changed from click and collect to home delivery. The delivery drivers was extremely helpful, quick and courteous. Great customer service.

Sales team commits something but you get something else. THey charged me installation fee for washing machine and fridge but the guy came and left the machine saying its a custom laundry. What a joke and they wont refund the installation fee of over $180. Dont take their installation service, its a joke.

Make sure you ask for Vince for all your needs, He got great insight into a range of products and has the best customer service and will get you the best prices and if there any niche inquirys he be able to answer them.

I have bought a range of items from him from Dyson hair dryers/vacummn, televisions and other electrical appliances for the last decade.

I called up on the phone straight away Carlene was friendly helpful and ready to help. She knew her product, guided me through the process and gave me a great price on Oracle coffee machine. So happy with my coffee machine, easy to set up and use. Ask for Carlene she will give you great service.

Manager has no manners and don't care about the customer in Blacktown store he's so arrogant Horrible service, arrogant staff.stay away