Australian Hot Water

I had my Paloma portable room heater serviced via Robert in the Belmore Store, he was friendly and knowledgable. I recieved a call from Maddy later that day in regards to pricing and I was happy with the quoted pricing. Thank you guys!

Chris was really responsive on my initial call and has someone out to my house within an hour. Dean was awesome who did the work. Extremely nice and friendly, explained everything thoroughly and did a quality job very quickly! Thank you!

Rang them at 10am this morning, brand new hot water sytem installed - up and running by 1pm! Diego and his team were terrific and very efficient, how wonderful to deal with such delightful young men. Excellent service all round would highly recommend this Company.

Dean and Logan from Australian Hot Water were a pleasure to deal with. Efficient, tidy, and best of all very informative and were able to explain the entire system they installed clearly and in terms that were easy to understand (for the lay person such as myself with no knowledge of hot water systems). Great service!

Service above and beyond
In the midst of winter lockdown, our heat pump hot water system stopped working. The team at Australian Hot Water Inner West, particularly Rob and Gary, worked tirelessly to get our hot water back operational. This involved a lot of additional time chasing the manufacturer to replace not only the parts (which had a lead time of 3 weeks) but then negotiating on our behalf to have the module replaced. Thus, instead of potentially being without hot water for 3 weeks or more, it was only 4 days. We were kept informed every step of the way, and the whole lot was completed under warranty - again, thanks to Rob and Gary's tireless efforts on behalf of us, their customer.
Truly, the service was outstanding. Highly recommended.

Excellent workmanship from Diego and Trent would highly recommend them, great job guys and thank you Australian Hot water ️

Fast, friendly and professional service. The job was complete within a few short hours. Brand new hot water unit was installed and is working perfectly.

I highly recommend the Australian Hot Water team. They came and sorted out my new stainless hot water system today snd did an amazing job, super tidy super professional, fully COVID safe and bloody nice guys. Thank you Dean for going the extra yards mate, I thought it would be too hard but you and Trent did an amazing job snd I am so happy with your work. Quite surprised at the great price they gave me and to see people at work who know their stuff is a joy. Highly recommended 5 STARS PLUS Dean and Trent!

I have used Australian Hot water inner west many times over the last 15 years.
The price is competitive, the service is prompt and the servicemen are excellent.
However, it sometimes takes 2 or 3 emails to get a correct tax invoice. A minor problem that does not detract from the overall Great professional service.

The team were fast to respond, provide a quote and then complete the job. Very happy with the work, price and turnaround time of the service. (I had a 50L system replaced).

Just for the record I am a tenant so I am not the paying customer - Our hot water heater was replaced quickly, but there was a dozen disgusting dead bugs, grit AND a glass shard left in our sink after the tradesman left. After reading the other reviews of how often the mess is tidied after the job completion I can't help but wonder why this was a different story

Quick and quality service. These guys know their stuff and excellent pricing.
The young guy who came out was friendly and made sure that everything was working 100% before he left.
Highly recommended!

Today we had Rheem hot water installed. Very happy! You have good team. Quickly organised only two hours all jobs done! Dean and Logan does excellent service, very professional, friendly, helpful.
I highly recommend Australia hot water (Belmore)
Thanks very much! Dean and Logan for your fantastic work!

We had instant hot water installed and the team were quick, friendly and efficient throughout. They took away our old tank and fixed everything up so quickly. Dean and Shane were a great help and explained everything on the phone. Highly recommend

Diego and Logan were great! Really friendly and did a great job. The price of the job was reasonable, would happily use them again.

I would just like to strongly recommend this organisation for their absolute consummate professionalism and attention to detail. Diego and Trent arrived this morning and did not cease until the job was done. Now my three sons and myself have hot water and an incredibly positive experience. They were gentlemen, they were calm, they were kind, and they were incredibly efficient and neat.

I cannot recommend them highly enough.

Michelle leonard OAM

I cannot recommend Australian Hot Water Inner West highly enough. From the very first inquiry through to the final installation everyone I dealt with was friendly and professional. New gas connection and hot water service installation was done to the highest standard without any hassles.

I left an online request for an urgent replacement of a leaking electric instantaneous hot water system in Camperdown on a Sunday and first thing Monday morning was contacted by Australian Hot Water. I was advised they could check the old system between noon and 4.00pm. I had a call at 2.00pm with a quote for the system which I accepted. A new system was fitted and I received an invoice. Because I'd booked online, I called them to check I was eligible for an advertised $50 discount which was then deducted from the invoice immediately. I was away from the site and my tenant was in attendance at the time. Office and installation staff most helpful with easy communication and I was very happy with the prompt service thank you.

Great customer service from my calling Australia Hot Water Inner West, through to the gents that came to fix our hot water system. We have used this company every few years since 2007 (as they reminded me). Eddie and his colleague were very customer focussed (from keeping place clean, to telling me more info than they needed to, to sorting my invoice). In today’s business climate it’s all about reputation and I would highly recommend these guys.

I highly recommend Australian Hot Water. I needed my hot water system replaced and they were able to do so promptly and with excellent service to boot. Jesse installed the new system quickly and without any fuss and I appreciated his respectful service. Thanks guys.