The Promenade Cafe

Disappointing.
Hyatte buffett is not what it use to be, food is poor quality. We took the family to celebrate special milestone wedding anniversary. $45.00 ea, food was bland. For breakfast they served dry noodles and roast potatoes. (I'm assuming left overs from the buffet the night before)
Pancakes were small, thin and tasteless, the fruit was a little off, and old. Pastries appeared to be from Cosco (nothing wrong with that) but don't charge $45.00.

For $45, go to a nice Cafe in the city, at least there you will receive
quality food.

We just had the ‘Christmas Day’ buffet breakfast and could honestly not have been more disappointed. For $80 per person (normally $40ish) we got nothing extra from the normal buffet, or more ‘Christmasy’ than an el-cheapo cracker and some dry carved ham and some sort of sausage (which was cold). All other buffet food was the same as what you can normally get for half the price. The Christmas booking was from 9am - 11am (the only option available) … but the cafe was still open at its regular time, as it turns out because people were leaving as we arrived (early). Staff then started packing ALL the food away at 10am … nothing left by 10: 10! What we were hoping could be a relaxed Christmas brunch turned out to be rushed and, quite frankly, little more than standard.
I hope the staff were being paid well because they were ALL fabulous.
Value for money? Not even close.

My husband and I had the seafood buffet dinner here last night and it was wonderful! Made even better by the very happy and helpful waitress called India!

Seafood buffet is good. Cocktails take a while as they are made at another bar. My espresso Martini was made by an amateur

Dined here back in August for a family birthday. Didn’t have a great variety of food and only few seafood options served for the “seafood buffet. ” Some food was very bland and didn’t look very appealing. Very expensive for the low quality, not worth the money anymore. Used to be very good but noticed it’s changed since covid and possibly a change in owners and/or chefs. It was surprisingly a disappointment after not having been here for a while.

My wife and I celebrated our first year wedding anniversary last week, had dinner with wine pairing.
The Burratta for entree was okay but the rest of the meals (the beef and chicken) was divine.
Stephen's explanation about matching wines was exceptional.
Only negative point was that the service was slow.
Other than that, definitely worth a visit

Loved the prawns, all other food was quiet good and service was good. Carved meat staff gave very minimal portions had to ask to keep going twice. Just expected a little more at this venue

Last week my colleagues and I had a very disappointing experience with the services that was provided to us at the buffet dinner@ Promenade Cafe. We were there just about 3 min early for our booking (which was at 6pm) and we were told off by the man at front desk that we were too early and we had to step aside to wait while but there were 2 other people that came before us who were gladly taken to their seat by the host, Vivek. When 6pm hit, we were attended to and led to our table. After starting off and having our first rounds of seafood, we notice no one was refilling our table waters, so we had to go to the front dest to ask for someone to refill our water glasses. Vivek apologised and said he would organise someone to refill our water, yet no one ever came to refill our glasses of water so instead, we decided to order drinks to at least get the section waiter attention to out table. We had our hands up, waving a waiter down but no one came to take our orders.

For the second time, we walked to the host desk to order the drinks at the front desk directly there as we were tired of waiting. We left feedback with Vivek (who we were told he was in charge for the night). He apologised but it was not good enough after we had requested a few times directly to him and no action was taken. We couldn’t help notice that the restaurant had around 100 guests and there was only about 3 staff on the floor attending to all the tables. Very disappointing.

On the other hand, food was delicious and the seafood was fresh. Would come again but service needs to drastically improve for the price tag of $90per person.

Really disappointed on 25 March 22 The Promenade Cafe told me they now only serve hotel guests.

Over two decades I have stayed at the Hyatt CBR (most recently January this year for my wifes birthday), had, high tea, breakfast, lunch and dinner events at Hyatt, been to ballroom events.

Is it really too much trouble to serve scones and tea to someone not staying in the hotel?

I’ll preface my review by stating we did arrive at 10: 00 when breakfast was due to close at 10: 30. Honestly it was the worst buffet breakfast we’ve ever had. Some hot food came out fresh after we arrived but it tasted awful like everything else. The scrambled eggs were so creamy and sickly I couldn’t eat them, hash browns (they came out fresh) were oily. Undercooked garlicky mushrooms. Such a let down. 2 stars for lovely attentive staff.

Beautiful breakfast buffet with everything you could want including omelette made to order. Impeccable service.

The environment is good, however there is 15% sub charge in public holiday, which normally is 10%. Nevertheless, the food and service is good!

Not what I was expecting, had the seafood, not happy at all, was expecting better, don't recommend. The service was ok but has room for improvement

Even in this COVID environment, a wonderful place for a small family catch up breakfast.sadly, only a la carte menu available.

Always good for a smorgasbord dinner. Great selections in every category. Impeccable desserts. Birthday cakes made to order.

Classy hotel, Great food, Good service, nice atmosphere and lovely staff 10/10 Superb!
All christmas dessert is the best. I would like to have this event all year. I will definitely be back!

Went there with my family to celebrate Father's Day yesterday. Very happy with our choice of the venue. Excellent venue and menu choices. Outstanding care and attention from the side of the staff members.
Definitely will be visiting more frequently now.
Thank you!

Food is fabulous and the service outstanding but there needs to be more choices in the lower price range. Only one choice on the menu at $35, everything else was more expensive. Not everyone who stays in the hotel has deep pockets and there is nowhere else to go within walking distance.

The business is in a good location. One suggestion of improvement is to serve a variety of cultures of food.

Wow, what a great buffet lunch - full of fresh produce - seafood, cold meats, vegetables, condiments. Then theres the hot food selection - soup, lamb shanks, ling fish, pasta, rice, assortment of breads. Followed up by a hugh range of sweets - bread & butter pudding, berries, cake, creme brulee, jellies, mousse, ice cream, lollies, marshmellows. So make sure you don't have breakfast, otherwise you will not be able to sample all of wonderful food on this menu. Great value, top atmosphere and great wait staff. If buffet is not your thing then try their High Teas.
Recommend for those special occasions.