Phillip Medical & Dental Centre

We are a senior couple who both attend this surgery and have chosen to book appointments with Dr Greblo. He has given us wonderful service and we appreciate his patience, advice and phone follow up with results. We appreciate the long hours this clinic is open to the public for evening visits when urgent, and all the extra services available in one place. Excellent parking and polite friendly reception.
. Canberrans are extremely spoilt to have medical services available for such long hours, a luxury compared to most other regional cities in Australia.
In gratitude
Marie Dale

This medical centre used to be a walk in, bulk bill centre and so you could mostly forgive the average service and doctors. Now that this is a privately run practice and it's $90 a visit I have a higher expectation which was not even slightly met.
We sat in the waiting room waiting for our appointment and the doctor had his door open while he made a telehealth appointment phone call, we could hear the patients name and their medical concerns clearly. When it was our turn he was dismissive and unhelpful.
The receptionist was also rude and unhelpful.
We won't be back.

Disgusting service. Rang needing to ask if i could take my 8 month old in and if they still bulk billed. She said no sorry only for those under 16 and hung up on me without letting me say it was for a child.

This place has no useful processes in place at all. For example, they could easily automate an SMS to tell you when you’re 15mins away from seeing a Dr but they don’t. Instead they make you sit and wait for hours, literally hours to see a doctor. Theres typically only 2 doctors on duty at any time so the wait is usually 2+hours. There are literally more receptionists working here than doctors! If I could give. 5 star I would.

What an establishment. Receptionist clearly sick/coughing, reception desk filthy and sticky - clipboards were wet (?) Receptionist talking on the phone to a friend discussing personal relationship matters.

Dr Greblo was excellent. 5 stars
The reception, not so much. Difficult to understand and reluctant to tell a new patient how the process works.

I wished I could give half a star. Worst medical practice, save your time and money and go somewhere else please.

Under new management or something?

Trying to get my son in there, no one was there, but the wait time set was: "Could be a short wait or a really really long wait"

Guessing these guys are nolonger a walk in? Who knows, anyway, I waited for 45mins and left.

Tips for other parents: Jump on the ACT Health app and it gives you wait times for all Canberra based walkins.

GP Dr Gupta has a bad temper be warn. After my bad experience with this DR I’ve stopped going to this clinic.

Wishing I had read reviews before booking in and attending. Originally had an 8: 15 appointment but I did not see a doctor until 9: 30am having made enquiries with reception some three times, the third time the receptionist snickering at the fact I was still there, like it was some sort of joke? Only then did she confirm I would be able to see the next GP (the original doctor I had booked in for did not work that day-a fact that should be communicated to third part provider booking agents and not made to feel like it was my fault for booking an appointment that quite frankly did not exist) Having observed the general unrest in the waiting area and my own experience, I would say there is very poor practice management in place. Eventually, I did get in to see a doctor who was thorough and kind but safe to say I will not be returning to this practice!

Doctor Gupta treated me like I was an inconvenience to his time. I’m left wondering how to move forward with my next health step. The receptionist didn’t have much chop with her interpersonal skills either. $180 out of pocket for something that took ten minutes. Really annoying.

A very busy clinic so it is understandable that there will be waiting hours, so please come early. Receptionists are very since not an easy job I would say.
Our doctor is so nice and pretty good too. Happy patient here:)

Have called 5 times to get a health call appointment, after over half hour waiting the calls gets cut-off and had to redial and start all over again. Still the medical center didn't answer so I dragged myself there and the staff was not busy, they could have answer people's calls. Shocking.

Ring for scan results as directed by doctor on message machine for over an hour finally drive to the centre to find out results. Not sure why the phone can't be answered when we arrived they were not that busy. Making excuses on machine that due to covid short staffed and phone lines busy

The treatment I recieved was appalling. Diagnosed with sciatica which is very painful and was offered paracetamol. I don't need to waste my morning to get told try paracetamol. Don't you think I tried that already? I felt judged and treated like a junkie doctor shopping. He even asked me to leave the room and searched my name to confirm I was telling him the truth

Falsely advertising that they bulk bill for walk-ins with Medicare on their website then turn you away when you get there. Disgusting, they have service that belongs in America not Australia.

Possibly the slowest and most inept Medical Centre in any Stare I’ve ever visited, or tried to, seeing a doctor if you haven’t got private health or large pockets of money is near impossible unless your prepared to wait 3-4 hours with no guarantee even then.

Get in at 1230 had appointment for mum 1315, receptionist advised to avoid fee just be a walk in as there are not too many patients. 1500 mum still waiting to get in, the not so bright putting it lightly receptionist did nor advise us that all the other patients have appointments, so as a walk in you get pushed aside - this place is getting worse for customer service, the lack of care is atrocious, those receptionists are so inept and dumb

Heartless, souless, lazy and frankly just nasty. The way your staff treat a family who loses a child is not only unprofessional, it adds to the anguish we are already facing and compounds the trauma. People come to a medical clinic to get better, yet the attitude of your staff in our case made it much worse. It's time you learnt you are dealing with people, real humans who are facing real, and deeply upsetting circumstances. You should close your clinic, you are a blight on our city.

I personally had a very bad experience with dr.gupta when I went to this centre. He continuously spoke over me and then when I tried to reply to him, before I could even start my sentence, he started yelling at me. All in all just avoid this place if you can. Long wait times, doctors that don't really care or are rude, and a depressing atmosphere where staff are overworked, and exhausted.