Winning Appliances Myaree

We would highly recommend that potential customers to do not purchase anything from Winning Appliances. We placed an order for a Samsung fridge at the beginning of the year through Winning Appliances. We patiently and excitedly waited months for it to arrive. In between, we had our kitchen renovated to match the colour, style and dimensions of the fridge. When it finally arrived after many delays, we discovered it was not working. Winning Appliances told us we had to independently get a Samsung professional come in to verify it was a problem that could not be fixed. We did this right away. Winnings then directed us to Samsung for a refund. They did not assist in any correspondence or in any way further, even though we asked multiple times for their help when Samsung wouldn't respond to us for weeks at a time. We spent almost another 2 months waiting to hear from Samsung regarding a replacement. Eventually, they confirmed they absolutely could not get one (even though it was still being sold and in stock at Winning Appliances, Samsung and most other stores at the time). We conceded to a refund. Samsung offered us a 15% discount code for their website to repurchase the fridge there. However, at the time they had a promotion for it. Our discount code did not work for the promotion price. And so, we would be paying the same amount with our discount code as the promotion already made available for everyone! On top of that, the colour of the fridge we originally ordered was no longer available. It took weeks for Samsung to confirm we could keep our coloured panels (they were not refunded) but when we repurchased the fridge again we would still have to pay $600 for the panels in a different colour again as they don't offer the option to pay for the fridge without the panels. After all this was eventually confirmed, the fridge was sold out. No one at Samsung can apparently help us in acquiring one and our discount code expires tomorrow. Despite filling out a refund forms 2 weeks ago we are still waiting for the defective fridge to be picked up and have received no word from Samsung again. Apparently, it will take possible another month to finally be refunded. In the end, we have been left with no option for another fridge right before Christmas is set to begin and having paid for a kitchen renovation that now seems pointless and tainted. I have never written a negative review before, however in this case our experience completely warrants it. We hope in the future that Winning Appliances and Samsung are able to provide better, more helpful and kinder customer service to other people that has clearly not been afforded to us. 0 stars.

Great store. Heaps of choices. Ben and Mark have been very helpful and informative especially with their product knowledge and what to look out for.

Best company I have ever ordered from fast delivery & the guys who delivered my fridge were ever so careful & polite & friendly would order again

Overall we are extremely pleased with our experience. Jason from Myaree store was very helpful and patient. We will be more impressed when our cooktop arrives.no fault of Winnings.

Twice within 2 months we had an appliance breakdown. Both times great service and advice from Jason who arranged replacements promptly without fuss, thanks Jim

Very impressed with this company and specifically with Rob's commitment to customer service, detail and extensive appliance knowledge. A daunting experience was made so much easier with a friendly and knowledgeable approach. Nothing was too difficult to organise and no question too small. Definitely recommend the staff at Myaree Winning Appliances. Many thanks

Excellent service from Grant Connell at the Myaree store. Highly recommend the store and Grant. Great range and competitive pricing.

Great service.ordered new front loading washing machine and matching dryer.delivered the very next day for free.professional installation and free call out to come and make a few adjustments to our needs.really good competitive prices and fantastic customer service.repeat customer here from now on:)

Excellent service and advice when choosing a new dishwasher and David helped me select the right Miele dishwasher for me and it has been one of the best purchases I’ve made. David also gave advice on another product I was purchasing from a competitor which helped me. So thank you.