Willagee Medical Centre

Waited 25mins for a 9am appointment. If you want to be charged unexpected annd exorbitant fees.

I am always treated well at Willagee Medical Centre. All staff from reception to nurse and GPs are first class. There is a strong sense of community at this centre, in my experience.

I had the worst experience at this place. The Dr was like seller than a Dr. She arrived late and didn’t say any apologies for being late! Discussed about making more appointments with her without any logic! I wasted my money!

Whenever I attend the rooms for a doctor appt, I am greeted straight away & taken into the consultation within a short period of time. The whole practice has always been friendly and efficient.

Don't come here if you want to be taken seriously. I try to give people the benefit of the doubt, but Dr Shivanti is possibly the worst doctor I have ever had the displeasure of dealing with. I sat and patiently and politely answered her questions, meanwhile she ridiculed my answers and patronized my request for a MHCP renewal. This is all after giving me some bad news about an unrelated health condition. All I've ever been is polite and the model patient. Extremely off-putting.

The level of unprofessional bedside manner from her is absolutely appalling. The irony of the sign in her office that reads "zero tolerance of abuse or aggressive behaviour" - perhaps people would not be upset if you didn't treat them like idiots.

I've been coming here for over 3 years, but after this experience I'll be visiting another practice.

Easy access to book on line, no fuss, great little medical centre with prompt appointments

My doctor is the nicest person and the staff are all professional and very friendly. I now feel I'm in good hands

I feel Dr Shavanti lacks empathy, compassion & very arrogant. Refused to see me again even though I have been a patient of hers and have attended Willagee Medical since opening as a local Willagee resident. I rarely go to the doctors but after a very stressful 3 years I took time to take care of myself. I walked out feeling attacked & judged. Very disappointing in a time of crisis.

Dreadful receptionist.

Made a mistake of booking online with a doctor who I thought I had already been to before. Turns out apparently i hadnt so they called to cancel my appointment.

Her demeanour on the phone needs to change, i could barely get a word in as she basically just called and rattled off why I can't come in.

I asked if I can reschedule an appointment for both me and my wife as we had been in a car accident and have whiplash symptoms. She said not to bother even coming in cause they don't "deal with car crash patients" and should go to ED without even knowing our injury. The injury isn't bad enough to warrant taking up the resourses in the ED not to mention sit there for 6 hours waiting to be served.

I booked a telephone consult with Dr Sam Gamage at 10: 30am. Called reception at 9am the morning of to check they had my correct number (it’s been incorrect before). They confirmed. Waited for 30 mins no call. Called reception to check if he was running late? They advised he had tried to call and I didn’t answer…? Lies. Called reception three more times and each time he was busy and would “call me back”. Well I never got a call back:)

The reception called Susan has bad attitude. I suggest the center change one to keep more customers.

Web booking system is atrocious. It took over 20 minutes for the 'one time passcode' to be sent to my phone. It took multiple attempts and more than an hour to make a basic appointment

Dr Shivanti is extremely arrogant, mannerless and quite useless as a doctor as she doesn’t show any care nor interest, and mainly just hands out referrals to the specialists. She called me a “difficult patient” because I dared to ask some questions about my daughter’s condition after she had not explained anything nor asked me any questions that should have clearly been asked, would the doctor have cared at all. She’s one of those gp’s because of whom my baby ended up with perforated eardrum at the Ed, because the gp had refused to see her face to face due to her runny nose - that is about a year after Covid is not even relevant anymore, the whole world travels and lives freely and she sits in her little cabinet, quadruple vaccinated, mask on and is still scared. Sad.
Dr Lindy Savage from the same practice is lovely and helpful. Just avoid Shivanti Abeysuriya.

Honestly the front of house admins are 10/10.the but the docters.if your truly looking for proper help seek some other clinic.

The front reception staff at the HIGH WYCOMBE GP clinic are the most patient, experienced and professional medical team I've encountered. Courteous, helpful and understanding within a busy work environment they never disappoint with their consistent approach to delivering high performance service to each and every patient.
Dr Nadira is my regular doctor and her knowledge of mental and physical health is only matched with the most discerning and well trained of medical professionals.
I've seen all the doctors their over the past seven years and I continue to regularly attend this clinic and feel confident my health is in the best big hands.
Shane Cook

Very approachable doctors, convenient location, a good experience.
They seem to manage their time well.

We have been going to Dr. Shivanthi since 2017 and even though we have moved from the area we still go to her for any medical problems we have.

Friendly and professional service. Bulk billing. Clinic is always neat and clean, plenty of space. Have seen several GPs over the years and always happy with the consults. Sometimes there can be a wait but there is a screen in the waiting room listing the wait time.

Dr Sam, is very knowledgeable, understanding, gentle and very professional. Best Doc. In Willagee.

My family and I have been patients of Dr Sam Gamage for the last 6 years. Dr Sam practiced closer too us in Banksia Grove shopping centre and recently moved to Willagee.we trust Dr Sam and we preferred to keep the same Dr it makes life easier and for that reason we followed him to Willagee.
A lovely Dr and a gentleman professional and caring.