Valley Ford

The Valley Ford Dealership, also sharing space with Hyundai, offers a welcoming and efficient car-buying experience, particularly appealing to customers seeking to avoid long wait times prevalent in metropolitan dealerships. I just picked up my Ford Ranger Raptor, and instead of waiting about 12-15 months in Perth, I received my delivery in less than 6 months from signing the contract.

Despite operating with a small team, especially on weekends, the dealership maintains a professional and attentive atmosphere. They also maintain a good inventory of vehicles, offering a wider selection than expected in a rural location.

Due to dealer allocations, the dealership can often secure vehicles with significantly shorter wait times compared to metro dealerships, especially during periods of extended lead times. The sales representative/manager provided consistent and timely updates, responding promptly to emails and making phone calls for urgent matters. The dealership maintains a clean and well-kept environment, reflecting a commitment to professionalism.

While the overall experience was positive, the lack of a traditional celebratory gesture like a bow atop the vehicle could be disappointing for some customers, particularly those valuing such details. Expanding the staff, especially on weekends, could improve efficiency and customer service.

Regarding their familiarity with the vehicle, particularly in the context of the delivery and setup of the infotainment and phone integration features, the staff exhibited a comprehensive understanding of the requisite tasks. This proficiency ensured a seamless and efficient process.

Consider the dealership's rural location when evaluating wait times as it may be slightly longer than urban dealerships. The shared space with Hyundai may not appeal to customers seeking a brand-specific experience.

Overall, Valley Ford Dealership offers a positive car-buying experience characterized by efficiency, good communication, and fast turnaround times. However, potential customers should be aware of the limited team size and consider the importance of traditional delivery gestures to their purchase experience.

Have been here a few times while doing work trips and had some hoses burst an seen the parts interpreter who was verry helpful and helped me as best he can.how ever Tony always comes out to abuse and bully his team members and I've seen him treat some of the lady's like absolute garbage customer or staff i did report what I witnessed an angry Korean man who has no respect aswell and uses non genuine parts for repairs and services. He needs to be moved on.

To the staff at Valley Ford Northam
Thanks for terrific service and fitting us in at short notice, did a engine check did a test run with caravan attached, got the OK, Has not missed a beat, Will get us home no problems
Regards Henk and Lea

Very slow service. Constantly told I will be kept updated but never receive a phone call or any info. When I call no one answers the phones. Disappointed to say the least.

Worst ever car service experience.
To keep it short, very poor communication and ignorance of their client.

Very friendly service much better than some garages that can be found in large cities. I bought a used car there and the price was great. I recommend this dealer cars.

I have tried to compare prices with there city cousin the Northam are overpriced by two to three hundered dollars more. It's worth spending $20 fuel to save three hundred dollars. Northam people should shop around. Midland is only a half hour drive.

Thanks for all your help im happy i found a great work shop that will understand my car needs and my mums cheers! And have merry Christmas and Happy new year

Ive yet to purchase a vehicle from Valley ford as yet, I'm an old employee of Bill Robbo many years back. Hope to catch up soon, and maybe I'll get a free coffee. Cheers everyone.