The Prime Group

Disappointing ExperienceI want to share my recent experience with this builder. At first, things looked promising with clear communication about a home improvement project, but it took a turn for the worse, leading to a significant communication gap.
There was a notable incident where the builder forgot to include sliding doors in all bedrooms, as per our chosen package. After pointing out the mistake in the drawings through emails, the builder acknowledged it and suggested a solution: rebuilding the sliding door wardrobes, incurring an additional cost of $10,800 AUD, with a proposed 50/50 cost-sharing.

To save time and money, we agreed on an alternative: a double-door wardrobe with a mirror or bi-folded door. However, the builder found this unfeasible due to technical reason, so I reverted to my initial preference of a single door with a mirror, clearly specifying the type through a provided picture. We also agreed to switch from carpet to tiles in all bedrooms, and the builder offered a discounted price as a goodwill gesture for their sliding door error.

To my disappointment, I later discovered that the builder chose to stick a mirror on the existing door, creating an aesthetically displeasing outcome that contradicted our discussions and fell short of professional standards. Despite providing only a $1500 discount, which significantly changed the aesthetic and operational aspect of all bedrooms, I am expecting a more substantial discount, considering the potential cost of rebuilding the sliding door was over $5K.

Despite being flexible in seeking alternative solutions, I find myself compromising both the aesthetic and operational aspects of my home. In sharing this review, my goal is to provide a thorough overview, urging potential customers to carefully evaluate their expectations and assess whether they align with the company's standards. I hope this feedback serves as an opportunity for improvement within the company, ensuring that future clients receive a higher standard of service. I plan to revisit and update my review after a few months once I've moved into my new home, which is not what I was expecting.

I had a wonderful experience building my first home with Move Homes. The whole process from pre start to handover everything was clearly communicated to me. I highly recommend this team

Terrible quality and way over the deadline. Too many excuses. These two photos I took says it all that the quality has been thrown out of the window. My family has spent so much money and theyre just waiting and waiting for the house to be finished. Its rubbish, wouldnt recommend to anyone.

My wife & I built our home through The Prime Group.
We are very happy with the house. Overall it is spacious, well planned, aesthetically pleasing and has a high level of workmanship.

Met one of the owners and some of the key management people, really nice people. Seem to just wanting to deliver a great product at a fair price.

We are happy to provide a five-star review. Prime built our home in Guildford just recently. We went for the pre-handover meeting and our building inspector had a nice grin on his face and he said he was very impressed with the overall quality.

The supervisor has been excellent and professional.

All our dealings with the back-office has been very easy and the team is very friendly.

The only area of improvement I would suggest is that they should keep the client's interests in mind when pricing variations.

Highly recommend Prime as the home is indeed turn-key!

I built my first home in 2016 with The Prime Group in Baldivis, WA.

The Prime Group was helpful throughout the entire process, from design, through administration and contracts, and most importantly throughout the construction of the home.

The home was finished to a high standard within the reasonable, agreed time frame. I visited the site regularly throughout the build and always returned to substantial progress. The result was a great modern home, with quality workmanship - just as I was after.

Two years on, the house is being used for an investment and has been leased out to tenants for this duration. Upon inspections, the house is performing incredibly well, with no structural faults to date.

Working within the Design Sector of the Building & Construction Industry, I've worked on many residential and commercial projects and I would happily build my next home with The Prime Group, and would recommend them to my family and friends.

The Prime Group built my first home in 2013. I was very happy with all aspects of the build, and the result shows in the final finished product. I would happily recommend The Prime Group to my family and friends.

I built my first home in 2016 with The Prime Group in Baldivis, WA.

The Prime Group was helpful throughout the entire process, from design, through administration and contracts, and most importantly throughout the construction of the home.

The home was finished to a high standard within the reasonable, agreed time frame. I visited the site regularly throughout the build and always returned to substantial progress. The result was a great modern home, with quality workmanship - just as I was after.

Two years on, the house is being used for an investment and has been leased out to tenants for this duration. Upon inspections, the house is performing incredibly well, with no structural faults to date.

Working within the Design Sector of the Building & Construction Industry, I've worked on many residential and commercial projects and I would happily build my next home with The Prime Group, and would recommend them to my family and friends.

Very experienced and effectively managed building organisation. Excellent communication from all people in the Group with suppliers, clients, financiers and all others involved in the building process. Quality product with focus on appeal to both property investors and tenants. In our business we deal with a large number of wholesale builders - Prime Group is the best in every respect.

The Prime Group offer a very good product, provide exceptional back up and service and have always put thier clients first.i have been dealing with them for over 6 years and could speak more highly of the entire team. Chris Rule Director

Avoid this company! Our house is only 10 years old and we are finding many faults. Leaking shower, massive cracks appearing all throughout the house and extremely poor finishing off in all areas. Clear examples of defective workmanship. They come across as though they will help you out, however this is not the case at all. We have had to fix everything at our expense. Extremely disappointing.

We purchased an investment property (house and land) about 4 years ago. It was rented out until just recently. We are living in the property at the moment and noticing the poor workmanship. So many small things that show the people who did the building did not have pride in or care about their work. It's not wear and tear from the tenants - it's the actually painting, grouting, tiling and much more that is so disappointing.
If you can avoid using this contractor I would recommend you do so. Unless you can be around to check the work.