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South West Luxury Transport

Address 6/1 Ostler Dr, Vasse WA, Australia
Phone +61 499 319 914
Hours 00:00-24:00
Website www.southwestluxury.com.au
Categories Transportation Service
Rating 4.5 13 reviews
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South West Luxury Transport reviews

13
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Tamlin
26 November 2023 16:02

Amazing service, we were very well looked after for our daughter's wedding, the cars arrived on time and also collected us late after the wedding and ensured we all got home safely. Rebekah answers all texts, calls and emails quickly. We will definitely use this service in the future

Maria
20 November 2023 22:19

Fantastic tour - took my in-laws for their 60th wedding anniversary. Bec couldn't have been more helpful customising and organising a special day. Thanks from all of us, Maria

Emma
02 July 2023 22:24

Thank you for an excellent experience (multiple bookings). Andrew and Rebekah were efficient, courteous and professional. Their communication was wonderful and I highly recommend their services. Thank you SWL for making our stay in the SW seamless.

Stephanie
04 August 2022 11:50

Incredible service! So professional. Made our day so relaxed and easy. Highly recommend and will be using Rebekah and Andrew’s services again very soon

Lee
05 May 2022 10:41

Service was on time and with a smile.
We booked SWLT for a few winery visits and the Mercedes Vito was perfect. Private, smooth, good music! We will use again and have already told a few peeps who to use next time they are south.

Joanna
05 April 2022 9:25

Extremely poor customer service. Was quoted $400 in writing in Jan 2022 and when I followed up for confirmation was then told the cost had gone up to $600. Refused to honour the quoted price so given it was a long weekend we agreed on paying $500. At 11pm the night before our booking, an email was sent cancelling our booking. Then I received a phone call the following morning to say the booking was still on. On the day of our booking, a phone call was received less than 5 minutes after we arrived home demanding full payment and asking that we also pay an extra $75 cash to the driver as we got home a little later than planned. Even though the driver explained he had time to make it to his next job. Full payment was made on the day however this company is extremely unprofessional and would never use them again.

Joanne
04 April 2022 21:31

I was extremely disappointed by the customer service provided by the owner of this business. We had booked back in January and were quoted $400 for this servIce. The booking confirmation was followed up less than a week out to our trip, in which we were then told we had to pay $600. A $200 difference which was quite substantial.

We agreed with the owner that the total payment would be $500. The night before we were due to use the service, we received an email at 11pm that they had cancelled our booking. We then received a call the next morning to say that the service was still on.

Upon arriving home, we received a phone call demanding that we pay an additional $75 in cash to the driver as we arrived home slightly later than planned, even though we checked with the driver and he advised it was ok and he did not start his next job until a later time. Our total cost in which we have paid on full came to $575.00.

We are all professional women and close friends who only get the chance to catch up together once a year which is very special to us. The additional stress that this added to our weekend was very disappointing.

I have planned numerous transport for personal occasions as well as for work functions and have never experienced service like this before.

The only positive was that the drivers were very nice throughout the day, but our experience with the owner was disappointing and we will not use this service in the future.

Renee
27 March 2022 18:15

Thank you to Bek and Andrew for the fantastic service on our recent staff luncheon. The professionalism from booking, pick up and drop off was so good and the car was immaculate. I would highly recommend to anyone in the South West. Thank you so much again.

Bianca
05 March 2022 21:04

Highly recommend for all your luxury vehicle transport needs. We booked for our Dec 2021 Wedding. Transporting our bridal party to and from our wedding venue. They had a great luxury vehicle selection, were on time, professional and responsive to any queries. Thank you so much - great experience!

Sandy
09 June 2021 1:25

I first used South West Luxury Transport at the end of 2020, and again in March 2021. On both occasions, they made every part of their service easy to use. Coupled with being super flexible, friendly and professional on picking up and delivery of our girl gang to various luncheon, gin tasting events! They really did go above and beyond in giving our group various options when being picked up, and were so good with last minute time constraints that happened on the day.

I would definitely recommend them to anyone needing a comfortable, safe, friendly and reliable travel service in the South West of WA - the cars were immaculate as well. Thanks guys! Love ya work! - Sandy

James
18 May 2021 8:24

The booking process was very easy and they were able to accommodate our last minute passenger additions. Highly recommend to anyone in the south west. Professional service and the cars were immaculate.

Maria
14 May 2021 20:29

Andrew and Rebekah Rogers provided my family with an outstanding transport and day tour service for a gathering in the Dunsborough/Margaret River region. The service was friendly and professional. The cars were very clean and up market. The service was very prompt and reliable. Highly recommended.

exclusive
12 April 2021 0:04

Fantastic Service and very accommodating of all our needs, cars were impeccable and extremely comfortable. Would not hesitate to recommend this service to anyone.

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