Sonas Early Learning & Care

My two children attended the service here for a few months last year while we were waiting for the Wanneroo service to open and they loved the centre. It was such a fantastic opportunity for them to experience the mixed aged family groupings and spend their days together in the fantastic outdoor areas. My son especially loved the fort and would always spend his time out there.

The receptionist/manager is very very rude, I don’t think she likes her job, or maybe she got too comfortable. Seems they don’t care about people or the kids, they are just after the money. Kids are all sharing the same toys and all are sticking it in their mouth, no proper hygiene cleaning seems to be happening, considering Covid and all. 1 star is even too much to rate them. Please avoid this place.

Unfortunately Sonas is tied into Bizhub, and when any financial glitches, which frequently occurred happened, they just handball the issues to Bizhub. Bizhub can only be contacted via email and are about as helpful as a soggy piece of cardboard. They charged as almost $200 after we pulled our son out of daycare saying it was money owed from centrelink.

Until Sonas drops Bizhub, I'd recommend steering clear.

Educators are lovely but the owners are outright rude and just all about the $$.
If we could give no star, we would. The owners say one thing and do not carry through with it. Charged us fees during the bushfire closure when they asked the centre manger to advise parents that we will get a refund. In the end they went against their word and only uses bizhub who respond via email. No guts to even talk to customers directly.
When questioned and disputed over over charged fees when CCS fail to go through during public holidays, they made it such a big deal when parents want to get refunded. Some parents didn't even get a response. We got ours from emailing them every 2 days. And because of their high charges, we had to incur a high charge from our card, which they did not want to bare some of the cost of.
In the end, they decided to terminate both our childrens care, conveniently waiving the 2 weeks notice. Caused us a lot ofstress. They do not put families first, just all about the $$$.
Would suggest any parents who have any issues with the owners to report to consumer protection.
We were sad to leave as our youngest had been there since 6 months old and now almost 3 but we are glad we don't have to put up with inconsiderate owners anymore.
P. S* The centre managers have no say when it comes to alot of admin stuff. Everything had to be dealt with via bizhub who only responds via email. Nonetheless our children were well taken care of by the centre manager and educators whom our kids adore and miss very much.

Beautiful facility, always clean and safe building HOWEVER, as told by numerous staff who I eventually followed to Nido, management is poor. My daughter had a new educator ever fortnight. She would meet someone and find comfort in them, then they would disappear. I watched her go from a confident, independent child to scared and hyper emotional. Her behaviour changed dramatically, something which 6m later I am still trying to curb. For the same price, send your child somewhere they will feel safe and loved

Terrible, do not send your children here, unless you want them to be taught by children & bring home bad habits.

Kids always crying, poor management, I don't think they know what they doing, if you you worry about your child safety don't let your child stay there!

One star mainly for BizHub, it’s another team that deals with finance side of things. They’re ignorant and disregard anything the parents requests, apparently they don’t have phones to communicate and if you need clarification over phone you won’t get it, oh and usually you don’t know who you’re talking too as they don’t tell you their name.even if you ask. They’ll sign off as the BizHub team after disregarding your request.

Highly recommend Sonas Dayton, my baby is so well taken care of, there is always great healthy food, and the ladies that work there are incredible:)

Very disappointed from their service not recommend to anyone. Totally wastage of money it’s better to keep your kid at home.

We love our little one going to Sonas Dayton. The educators, staff and Manager Mel are so welcoming and always so helpful and understanding. If you are looking for a local Early Learning Centre/ Daycare, I would def recommend these guys!