Smiggle

I visited the store on Saturday afternoon to exchange a school bag I brought 2 weeks ago. As the zipper part had come off. I had called up on Friday and spoke to lovely lady who asked me to return the bag back to the store in exchange for another bag as it would have been deemed defected and I also had the receipt

On visiting the store on Saturday I was unfortunately confronted by another lady who was rude and loud and intimidating. She immediately took the bag from my hand and started to search some plastics for a spare zip to fix it. The zip didn't even belong to the original bag. On pointing it out she went angrily to get another bag and then grabbed the receipt and started to interrogate me if I broke the zip or the zip was not there from the start.
It's under my legal rights to exchange the bag because I only purchased it two weeks ago and zips should never break in two weeks.however the lady at the counter on Saturday afternoon was rude and intimidating with a loud tone. It's not like she's loosing money and she's the owner of the business she's only an employee and need to be told to treat people who come. In for an exchange well.

If Smiggle you are reading this review please notify and train the lady on Saturday afternoon accordingly. To be polite and nice. I spent $100 on the school bag I deserve to be treated better

Shop is very small, not enough space to stand even one person and one lady in the customer service was very rude. Even the billing, i was waiting there fore minutes there is three or four staff members around didn't come and assit us. Sorry about that i never written a comment like this any where. But it hurt my mind because my kids was with me. Thanks

Very poor customer service. The one who served me was very rude. No patience on my questions. I was waitting in front counter for few minutes. She saw me waitting but she was doing sth with items that i was touched.

My daughter likes it not me, everything was good though. I just find it boring, you know coz I’m a man and all that’s all

Had a bad experience, customer service really poor. The lady who served me was rude. I don't think i can ever go to that store again disappointed

Expensive and overpriced products but kids love it. Great for gifts and if you don't know what to give, a Smiggles gift card is perfect.

Shop has little space inside and if you have a trolley or pram, might be best to leave it out. Great range of products, prices matches the online store specials. Can feel under-staffed especially on weekends and pre-school starts. A lot of items can be seen over-priced, they sells their brand together with the products. Kids always find something else at checkout just because of how these items are purposely placed there.

The prices are a little high, but no other mainstream store comes close in terms of stationery uniqueness and variety.

Extremely overpriced stationery, but its good quality and i can see ambitious kids getting psyched about buying stationery from there. Not sure how long there business model will last but i like there high quality products and I've purchased a few items there for some little ones