Smales Jewellers - Official Rolex Retailer

Created the perfect ruby drop earrings for our 40 th anniversary. Very professional and dedicated staff, amazing jewellers!

Love Smales, love the quality and how different their jewellery is. They also fixed my engagement ring and necklace, which they originally made 15 years ago in Kalgoorlie, fixed to a very high quality and I love them, thank you

Great service! Was exploring Grand Seiko watches and was welcomed by a very knowledgeable Rosina.

Had an absolutely wonderful shopping experience at the Smales Jewellers, Dina was being really helpful to assist me selecting the piece that most beautifully fitted to my wrist, once again highly appreciated with the services that have been provided by the boutique

Always an absolute pleasure. Unbeatable assistance from the wonderful Rosina, can’t wait to come back again soon.

First off, this is an email address from when I made contemporary jewellery. I don’t think it makes me superior, I just think that from all of my experience from working with the public outside of my jewellery making life, I might have some insight…
Seemingly Smales is the place to go for high end watches, which is fantastic, but for anything other than diamonds or your most generic of precious stones, don’t expect a wide range of product knowledge from some of the staff. I felt as though someone from accounting came and served me as no one else was available. Admittedly I was after an on sale ring which had probably been sold long before
the website was updated, but a simple phone call would have put me out of my anticipatory misery and saved my from speaking with rather inept staff lacking a clue. I’m now looking elsewhere.

WOW, Dina and the crew are amazing. I bought a new Rolex Sky Dweller and they were awesome. Their product knowledge and service is above and beyond. Sacha has amazing knowledge of the watch range as well and
I highly recommend them for their service. Keep up the good work. I'LL BE BACK.

The first time I went into Smales, Rosina treated me like family, and I knew straight away that this would be the place where I would buy my engagement ring. During the following 6 months both Rosina and Brian were truly amazing. The level of care and service they provided was outstanding. I can truly recommend Smales, and I can't wait to see Rosina and Brian again to tell them that I am now happily engaged and my partner is over the moon over the ring!

I was not sure what to get my partner however the advice and service from Sacha was unbelievable, I will get all my jewlery from these guys going forward.

I walked into Smales about 3 weeks ago and was greeted by Rosina. I was enquiring on a Swiss watch which I always wanted for the last decade but was waiting for the right time but hey, it’s always a right time to own a Swiss legendary premium watch.

I have heard about Grand Seiko but never really got into any details and Rosina was extremely knowledgeable and pleasant and showed me all the different Grand Seiko. We spent about 2 hours talking about how it works, the history etc. I left without purchasing anything as I felt I need to do further research on it. It’s a watch which will be staying with me forever and I will need to know every detail and history behind it. Rosina wasn’t pushy at all and said ‘I will definitely see you soon because everyone who went away to do their research came back to purchase the Grand Seiko’. Every night since that day, I have been googling, comparing and reading all their history and their premium workmanship. If you love watches, a spring drive is something you must have!

Yesterday, I went to Smales, Rosina had a big smile on her face and said ‘i knew you would come back’ - that shows her professionalism and certainly a true salesperson as she would have met many customers since than but she remembered me! My Grand Seiko model wasn’t there but she was quick to order them and I will be receiving it very soon. I also purchased some jewellery for my wife and another Swiss watch. What an amazing day it was!

If you are looking for a salesperson who is passionate, knowledgeable, not pushy - look for Rosina when you are there next.

I found my watch dealer and a jeweller in the same place!

Thanks Rosina and will definitely see you again! #letssupportlocalbusiness

Cheers,
Alex

Impeccable service and professional support received as always from the team at Smales Subiaco.
Required urgent service for a Rolex YM which was expedited by Rosina & Yasmin ensuring I had the services completed on time for an important milestone birthday.
Whilst in the store hospitality and engagement provided by Dina & Tony (the boss) and sharing of their extensive knowledge and insights on the Rolex brand was second to none and highly enjoyable experience.
Looking forward to returning in the not so distant future for my next experience and hopefully the purchase of a sought-after time piece.

I have acquired a new Rolex Sub from overseas AD and wanted the bracelet to be adjusted. I called Smales yest Monday if they can do it for me since they are an official Rolex AD. This guy answered and he said cant do it today but FRIDAY! Its only Monday and I have to wait 5days just for bracelet adjustment! LOL
Called Kennedys instead and did it for me on the same day with FREE DRINKS!
Smales is a joke! Maybe I should report them to Rolex!

A big shout out to Brian and the rest of the team at Smales. You guys are great I can't recommend you highly enough. Thanks for delivering again. I'm loving the piece.

Dina has been an amazing representative of Rolex, she’s been very helpful in assisting me in selecting my forever timepiece. She has educated me on the amazing work Rolex participates in giving back to the community across the globe, I cannot speak more highly of Smales and Dina in assisting me in purchasing my Sub Mariner Rolex watch.

I had an absolutely amazing experience with Rosina at Smales. I purchased a Rolex for my husband's 40th birthday which he had always wanted. Rosina and I arranged between us that if i got him into the store she would get him to try it on, thinking that it had already been sold, and then got him to read the name on the tag of who it was sold to.at which point he realised it was his! She really did go above and beyond for us. Furthermore, each time I went in I had to take my two young children and the staff were all lovely about this and very welcoming. Thank you so much team at Smales.we shall be back once I can convince my husband to buy me an eternity ring!

I have been to Smales three times now, the first time i went there the experience was simply magical. I came there without a appointment but Rosina treated me very well and to my delightful surprise Smales had Rolex models to show me. I tried on a Submariner i saw on display and then Rosina brought out a Daytona everose gold chocolate dial and i was stunned to see a Daytona in real life especially with the chocolate dial, my eyes couldn't look away as i was in disbelief, i even thought it was a dream at one point, when i put it on it fit perfectly and i jokingly said when it fits you must buy it but sadly the watch was already spoken for, after seeing the Daytona, i thought nothing next i could see would come close but then Rosina took out a yacht master 40 platinum dial and i was looking at it for awhile because before coming to the store i did some research to get a idea of what Rolex watch i would want. I looked at all the category of watches besides the yacht master because i saw the yacht master 2 and it didn't look like something i would wear so i didn't even bother clicking that was my mistake after that i left the store to think.

A month later was the second time that i went to the store. I came at a later time and unfortunately Rosina wasn't there but i came back the next day to put my name down for a yacht master 40 everose gold chocolate dial. Its all thanks to Rosina that i found out about the yacht master, i love everything about it from the two tone everose gold, chocolate dial to the red writing of yacht master (red is my favourite colour) so now its time to cross my fingers and wait patiently for the call to get my dream watch.

Second time coming to this store. For both times, the customer service has been superb. Rosina and Gerald have both help me alot in acquiring the pieces that I wanted.
Thank you so much and will definitely recommend to anyone

Just popped out to buy some shopping and came across this super professional jewellers. Rosina was happy to show me a couple of Rolex watches and was never pushy just pleasant and happy to share her knowledge of each watch I tried on. I just couldn't leave the Rolex behind so I owe a massive thank you for this.

Brian at Smales helped to create my absolute dream engagement ring. Such care, detail and passion shown for his work. So grateful for his efforts!

I have never written a review in my life, but felt compelled to do so after the sensational experience I received at Smales Jewellers Subiaco.

I don’t know what to comment on first.the unbelievable quality of diamonds, or the exemplary service!

I’d be hard pressed to find a better quality of service than I did at Smales Jewellers. Not only did I receive unmatched service from my personal consultant, but every single staff member welcomed me with open arms, and greeted me like I had been shopping there for years. I was even given a personal touch by one of the owners, Trish, which was an extremely nice gesture that made me feel like I was more than just another customer! Also, their knowledge on each and every product made choosing the perfect engagement ring, a dream process!

My personal consultant was Sacha, who is an incredibly great man! He personally emailed me after the proposal to see how it all went, and was so genuine in his praise and congratulations! I also had personal help from Rosina who is an absolute delight! They were so genuine in their compliments and hearty in their appreciation.

Lastly, the quality of diamonds and jewellery stocked at Smales Jewellers is simply world class. To have access to such quality here in Perth is fantastic and should not be overlooked!

In summary, if you’re looking for some of the worlds finest jewellery, couple with unrivalled service, I wouldn’t bother looking elsewhere; Smales Jewellers is THE place to go.

From the bottom of my heart, I couldn’t thank each and every person at Smales Jewellers for making the experience an unforgettable one!

They’ve got a customer for life.